Had a wonderful experience today selecting carpets with Mike. He was very helpful and knew exactly where to direct us based off the description of the feel of carpet we wanted. This massively helped... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Had a wonderful experience today selecting carpets with Mike. He was very helpful and knew exactly where to direct us based off the description of the feel of carpet we wanted. This massively helped... See more
Company replied
Superb service from start to finish. Great communication from Liam & Rob throughout the whole process and brilliant service from Andy in the showroom. Floorstore have now fitted out our whole house an... See more
Company replied
Visited Floorstore in Leeds where nearly all of the Quick-Strep laminate flooring we wanted to look at was on display. Mike who we saw was not only very knowledgeable but also extremely helpful. Goo... See more
Company replied
Andy and Sharon really looked after us. Great advice on what we needed for the flooring install. Highly recommend visiting the Leeds store.
Company replied
The Floorstore, Leeds’ 18,000 square foot showroom is seen to be a leading light in developing flooring tailored to the customer’s requirements, with colour, design and texture as a priority. Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis to both domestic and commercial customers. Our sales team share over 150 years of collective knowledge in the flooring sector, enabling us to answer any queries that you may have.
Written by the company
91 Roseville Road, Sheepscar, LS8 5DR, Leeds, West Yorkshire, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service, top quality oak flooring installed in herringbone pattern and the finished product is immaculate - blown away. Highly recommend Floorstore and will definitely be returning. Craig the fitter is a top class tradesman
Alan & Kay

Reply from Floorstore - Leeds
Myself and my husband visited the Leeds store today and were greeted by Stuart.
He was extremely friendly, knowledgeable and helpful.
We will be placing an order within the next few weeks.

Reply from Floorstore - Leeds
Stuart gave me a really useful lesson in flooring, showed me their extensive range of engineered floorboards as well as alternatives. Also met the fitter who was very helpful. Stuart gave me estimates for two choices and said samples could be provided when I move into my new house.

Reply from Floorstore - Leeds
Used the floor store a few times now and always great service, Stuart is a diamond really helpful and friendly. Works out to be the best price vs other retailers every time.

Reply from Floorstore - Leeds
Friendly & helpful
Excellent product knowledge
Lots of variety
Dog friendly

Reply from Floorstore - Leeds
When to two flooring shops today, this being the second and the customer service from Stuart was second to none. The first shop didn’t even care that I was in their shop, and struggled to find someone to speak to. As soon as I walked into floorstoore Stuart greeted me and showed helped me find what I was looking for. Talked through various options and gave me time to browse and look before going through quotes. Delightful experience. Thank you!

Reply from Floorstore - Leeds
Stuart has been very helpful in helping us to decide on a new floor. He showed us all of the different ranges and gave us his advice and expertise. Would definitely recommend!

Reply from Floorstore - Leeds
Brilliant service from Stuart who walked me through the different options with great detail.

Reply from Floorstore - Leeds
We needed new carpets for our loft extension. We came into the store and Stuart was more than helpful. We told him what we were looking for and he gave us a good selection of carpets to choose from. He was very friendly and easy to approach.
We had Martyn come to fit the carpets and he was very friendly and fitted the carpets and LVT flooring to a very high standard.
Overall can't fault Floorstore from start to finish. Very reasonable price and friendly from start to finish. Would definitely recommend them to friends and family and would use them again when we need new carpets in the future.

Reply from Floorstore - Leeds
Thankyou for the 2nd purchase with great telephone manner and sales. Once again delighted with product and service from store manager johnny and team

Reply from Floorstore - Leeds
Today, Jonathan and Johnny have done a great job.
They were professional, helpful, kind punctual and very kind.
I was so happy with the result, got a lot done in one day and cleaned up after themselves.

Reply from Floorstore - Leeds
Stuart Moore at the Leeds store is outstanding - an experienced expert, his guidance has been invaluable.

Reply from Floorstore - Leeds
We’ve got most of our house flooring done with Floorstore - carpets, laminate, lvt, you name it! From helping find the right floor in the shop, all the way to fitting and installation - absolutely brilliant. We will always use Floorstore in the future for any flooring needs. A special thank you to Stuart in the shop who’s fantastic! Can’t recommend enough.

Reply from Floorstore - Leeds
We visited the Leeds store today to find a patterned carpet - we’d been to quite a few places and couldn’t find any but managed to find what we wanted today. A big shout out to Stuart who was absolutely lovely and helped us with the carpet! Looking forward to getting it fitted.

Reply from Floorstore - Leeds
Stuart went above and beyond to help me chose and get my carpet fitted as soon as he could.
Really great service and I wouldn’t hesitate to recommend.

Reply from Floorstore - Leeds
I recently visited The Floor Store just before closing, and even though it was late, Stuart Moore was incredibly helpful and attentive. He took the time to understand my needs and ensured I had all the information I needed. The next day, he followed up promptly to arrange a measure-up for the carpets, and I received all the quotes very quickly. Thanks to his efficiency and excellent service, I was able to place my order without any hassle. I highly recommend Stuart for his dedication and professionalism!

Reply from Floorstore - Leeds
Stuart Moore's customer service was amazing.

Reply from Floorstore - Leeds
Great service! Fast, reliable & great quality flooring
Highly recommended

Reply from Floorstore - Leeds
Very friendly and professional advice, which suited the requirements of the location. Stuart made me very comfortable not pressured.

Reply from Floorstore - Leeds
We went in today to choose flooring for our shop. We had an idea of what we wanted but Stuart made the experience seamless and so easy for us. He helped explain all the types of flooring which would be best for our shop and used images of our shop to help visualise what the flooring would look like once down which was incredible!
Would 100% recommend going here and ask for Stuart if he’s in ! All the staff were lovely and you will be well looked after by them. So excited for our flooring to arrive next week.
Would definitely return in future!

Reply from Floorstore - Leeds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.