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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how genuinely happy they are with the fantastic selection of eco-friendly and vegan items available online. Many consumers deeply appreciate the detailed product information that consistently helps them make informed choices for sustainable daily shopping. Some reviewers were happy with the convenient plastic-free and biodegradable packaging options provided for their recent purchases. People also truly love the wonderful scents and high quality of items like the scented heat bags and facial cleansers. Buyers find it wonderful to shop online knowing everything is completely cruelty-free and safe.

What people talk about most

Product

Users describe great satisfaction with the product range, highlighting the excellent variety of eco-safe,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super happy with my purchase. Just topped up on a Koala Eco product I forgot I ran out of (had not purchased from here before). Shipment arrived in 2 days with the standard shipping option plus a ha... See more

Rated 5 out of 5 stars

Love shopping with Flora and Fauna as they house most of my favourite low/no tox products and helps educate about the newer brands in the market. Also they run promos and discounts all year around mak... See more

Rated 5 out of 5 stars

Beautiful company! Love the personal touches - I always get a thanks you note in handwriting - so rare these days! 🙏🏼 Great selection of products. Very eco focused. Will keep coming back!

Rated 5 out of 5 stars

I love buying the products from Ecostore here as they usually have the full range that you cant always get elsewhere ie toothpaste as one example. The delivery service is quick and packaging is great... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetics Store
  3. Pet Store

Information provided by various external sources

Flora & Fauna is Australia's largest cruelty free & vegan shop with exclusive eco friendly products. Click here to discover our all natural and vegan products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.7

All reviews

(42)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've never been disappointed shopping…

I've never been disappointed shopping with F&F. Amazing product range that aligns with my values, fantastic customer service and thoughtful curation (not to mention there's always a great deal happening). I so appreciate having a platform that's kind, convenient, and which doesn't make me compromise.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

A great range of Eco products

A great range of Eco products. F&F is my first stop when looking for a new eco product either to replace or replenish. I appreciate the customer reviews and their detailed information on the individual product in helping me make an informed purchase!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Love this one stop shop for low/no tox goods & goodies

Love shopping with Flora and Fauna as they house most of my favourite low/no tox products and helps educate about the newer brands in the market. Also they run promos and discounts all year around making shopping a lil less expensive. Thank you for all that you guys do! I have made atleast 3 orders with them and the quality and speed of delivery of all the products was nothing short of splendid

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoy the choice of vegan…

I really enjoy the choice of vegan products offered by Flora & Fauna. They offer a large range of budget friendly options and also high quality products. My order was promptly delivered.Last but not least I am really happy to know that Flora & fauna supports wild life in the ecosystem.

January 12, 2026
Unprompted review
Rated 4 out of 5 stars

More Peppermint

I wanted peppermint body wash .

Could not find when ordering this year. As last year this is what I purchased.

I settled for lime and peppermint soap which is ok.
The tooth paste is great but hope for larger tubes next time as these will last about two weeks.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Delivery + Great Customer Service

Super happy with my purchase. Just topped up on a Koala Eco product I forgot I ran out of (had not purchased from here before). Shipment arrived in 2 days with the standard shipping option plus a handwritten note.

Will be back :)

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Blink and look on your doorstep !

I had no sooner ordered late one night, when my order shortly appeared, beautifully packaged as usual, with immaculately presented products.
Flora & Fauna stock niche products such as hair treatment oils and artisan teas.
With an ever increasing product range and reliable delivery, it is a joy to shop regularly at F&F.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

One of my absolute favourite stores

I've been a regular customer for a few years now. Only ever had one issue out of my many orders and they were happy to resolve it. Great customer service, awesome range, amazing ethics. So glad the store is back and running after the changes - never realised how much I relied upon it once it was gone! All that's needed to make the store better is an even bigger range and better way to request products/brands

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

The floral wreath that was created for…

The floral wreath that was created for my mother in laws funeral flowers was exceptional and was admired by so many on the day. We could not believe that what we had visualised had been made. So very impressed thank you very much.

February 17, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed

Disappointed. I emailed f&f regarding a product I was not happy with. I received no reply. I don't think they care about their customers since they were sold last year. Will not go back.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Best plastic free kickstarter shop for all your needs

Been over a year since first stumbled upon this Flora and Fauna online. Instanty converted me to a monthly customer as I was on a mission to eliminate unneccessary plastic products from my home. Shipping is quick and fast. Customers service responds friendly and fast. Stock refills could be faster, but also grateful to just have these options.

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding

Have purchased numerous times, and never had a problem with service, products purchased or postage.
Such a variety of wonderful environmentally friendly items to choose from. Highly recommend.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

A blessing

This store is wonderful. Great principles, wrapping and care to their products. Fast turnaround and great customer service. I have purchased many times without any problems.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

I love this store

I love this store, not only do they stock an amazing selection of products, there customer service is amazing.
Had an issue with my order not showing up on my account so sent a message and received a reply in under 30 minutes.
In less than an hour it was all sorted and my products were shipped the following day.
I think quite a few companies need to take a leaf out of there book as in this day and age you need customers to survive.
If I could give them 100 star's I would.
Very happy with my experiences with them. Would highly recommend.

June 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

I have been so impressed with Flora & Fauna. They are a great ethical company, with an amazing product selection and incredibly fast shipping.
I could not rate them more highly.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful company getting bigger and stronger

Been with these guys from the beginning and keep coming back to buy the well trusted brands I have grown to love and knowing that they are sourced with your heath and well being in mind. The items are eco friendly and a nice range of vegan items and packaging is minimal but still comes to you in one piece and not once have I had a bad experience the staff are lovely and if you ask a question you get a prompt reply.
Check out there seasonal box you can get some really nice full sized and sample items.

April 30, 2020
Unprompted review

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