Florence London UK Reviews 

120
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery collections and the exceptionally helpful customer service team that resolves inquiries promptly. Many buyers highlight the smooth ordering process and the ability to speak directly with staff for customized requests. A few other people also felt that the personalized engraving options and gorgeous packaging made these items wonderful gifts for special occasions. Consumers consistently note that the pieces are crafted with high quality materials and remain durable during everyday wear without tarnishing. Reviewers express a strong desire to return for future purchases due to the overall satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing overwhelming satisfaction with the gorgeous... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful and exquisitely... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick problem-solving... See more

Service

People report positive experiences with service, frequently highlighting quick query responses and helpful... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely jewellery and so beautiful gift boxed, very personal service. I just love all the pieces I've bought for myself and as gifts. Will definitely be buying christmas gifts this year. High recomme... See more

Company replied

Rated 5 out of 5 stars

Lucy was such an amazing help! I originally contacted Florence London through Etsy for a personalised bracelet as a gift. The response was really quick, and even over the weekend! Lucy guided me towar... See more

Company replied

Rated 5 out of 5 stars

Molly was so helpful, she went above & beyond. My daughters gifted me a bracelet for Christmas which I sadly lost. Not wanting to admit it, I searched the web & found Florence, London. I emailed them... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered jewellery from here multiple times and been gifted jewellery from here too. I wear every piece literally every day, I don’t even take them off to shower and they don’t tarnish at all. The... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Florence London Jewellery is a British brand based in the UK founded in 2017 by Rosie Florence. Our small team make personalised engraved and enamel jewellery, making perfect gifts for men, women and children. We serve customers through our website and pop up at shows and events across the UK such as Spirit Of Christmas, offices in central London and Badminton Horse Trials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(120)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Service has improved

I was gifted a bangle from here a few years ago and had some trouble with it, I contacted the team and initially had some trouble with their service.
However since then, the owner has been in touch and rectified the situation. Thank you to Rosie for your great customer service

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely London bangles

I bought three of the London postcode bangles and they are perfect. Really good quality feel and finish, and they make the perfect "jangle" sound when worn all together.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and super fast…

Amazing quality and super fast delivery! I bought a Signature Bangle and it's just stunning, the craftsmanship is amazing and the team were so helpful when I was deciding on the extra engraving. Highly recommend this company!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning bangle

I have the gold and cream hinge bangle and it's absolutely beautiful. I was originally brought the bangle without the hinge as a gift, however it was way too big for my wrist. I would suggest getting the hinge bangle if you have small/medium wrists. Looks lovely with my other gold

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Brought a cotton bracelet with gold…

Brought a cotton bracelet with gold discs for my wife for our 2nd year anniversary at the end of the month it was beautiful to the point I couldn't stop myself giving it to her the day I got it. She loves it and has now been looking at all your other stuff. Only thing I wished I knew was that I come with 2x gold discs as I would have got the 2nd one engraved with our wedding date on. But it doesn't matter cause it's still amazing with our anitials on one Thank you so much and thank you for the updates and rapid delivery.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Ordered the Personalised bangle which looks absolutely amazing. The pictures online don’t do it justice. It was shipped really quickly despite being personalised which is brilliant. Royal Mail were useless at delivering it but not the fault of Florence. I would highly recommend getting one of these bracelets.

August 12, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality

Chain and pendant discoloured in less than a year even though it’s hardly been worn, advised by store to get it re-plated at my own cost.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

High quality and quick

I bought a necklace for my mum for Christmas, such a lovely high quality necklace, I’m over the moon with it. It was engraved and dispatched the day after order, which was not expected, and sent next day Royal Mail. Lots of personal touches and notes throughout the ordering process. I’d recommend to anyone, lovely to know you’re buying from a small business too.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended !

Over the top customer service. We bought 2 different bracelets with engravings, and they arrived exactly as expected and on time. Rosie was very responsive to our emails and custom requests. Thanks again !

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

It is my 3rd time buying from Rosie

It is my 3rd time buying from Rosie and the quality of the product is exceptional. I bought a bangle, 3 necklaces, scarf and earrings. They are fantastic. Will use again for sure!

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely engraved necklace received

Lovely engraved necklace received - quick delivery and nicely packaged / presented. Used Customer Service for a query with a very friendly and helpful response from the owner. Would happily recommend / buy again

July 7, 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful bracket

Beautiful bracket, grandaughters name was missing, but a mistake made at source. Apologies accepted. Good price and a keepsake.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Personalised hinge bracelet is stunning

The bracelet is beautiful, even nicer than it looked on the website. It came super quickly and packaged so nicely. I bought this one for myself but I will definitely buy again as a gift.
Thank you so much for the personal touch.

October 27, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look