florence by mills Reviews 75

Very disappointed. I know they're in the USA but I ordered on 3 December for a Christmas gift. After a long delay and emailing asking for an update I was was told on 21 Dec there was a delay and it would arrive on 3 January. No mention was made of an unavailable item. On 29 Dec out of the blue I received a refund notification (addressed to "Dear Vicki" which is not my name). Parcel eventually arrived on 31 Dec, minus the main item wanted. If I had been told earlier than 29 December I could have purchased an alternative present for my granddaughter to give her on Christmas Day. Won't ever buy from them again.

I panicked after ordering and reading all reviews but I received my parcel with no problem. My daughter loves it. Thank you

Face cream smells so so bad I’ve told my daughter not to use it and we’ve had to throw it away. How can a face team smell like it’s gone off and full of chemicals at the same time?!

Ordered on the 9th for a Christmas gift.
0 confirmation or response to emails.
You can only contact through email and they do not respond.
Worst consumer experience I have ever had. 10/10 do not recommend !
Seeking a refund doubt I will see that
from the sounds of the many
Other poor reviews.

No response since order placed weeks ago...
It looks like a scam shop to me.

If I could put zero stars I would. Major stores carry this brand? How? This online shop is a joke- there is no customer service, no one responds, and you can't get a human on the phone. Do not order from here- I placed an order for my niece on December 7th and there wasn't a reply, no merchandise has been shipped and their phone number is phony. I have placed a claim with my bank. Do not shop here.

Update on this post 1/2/23 — after writing emails to customer service, trying to figure out where my order was and calling the customer service number that leads to a generic robotic answering machine… my bank refunded me the amount of the purchase. On December 24th, three of the seven items I ordered were delivered. Still no replies from the company at that point. Then I get an email on December 26th from customer service saying “we see your order was delivered, thanks so much! Hope you’re satisfied with your order!” And I’m like, wait are you for real? I replied regarding their inability to reply to me in a timely manner, The fact that I only received half the order and the fact that I did in fact get reimbursed by my bank so I don’t really want their products anymore but thanks for sending them on Christmas Eve when I ordered them on December 5 with 3-5 day shipping. They still haven’t replied, but sent a customer service survey. Seriously everyone, there are so many wonderful clean makeup brands out there for teenagers and this company should not be the one that you go to. This has been far too difficult of a process, the company clearly doesn’t have the means to handle orders correctly, there is zero service, you pay for shipping and it doesn’t ship in a timely manner… the list goes on. Had I not gone to my bank I would’ve been out $65 for a bunch of products that never arrived. They need to get their operations together or shut down.

Ordered 11/26 , advertising stated it would be received by Christmas .No updates no customer service no email responses . Do not buy! Such a shame my daughter loves Florence . This is a company for young people they should do better .

Ordered weeks ago. No updates and tracking shipping is impossible. Product is way too expensive to have this horrible of customer service. Cannot reach anyone. Do not buy from this company.

Do not order from here! They do not ship your package in 3 to 5 business days and if you message them they will not respond within 24 to 48 hours as they say! thanks a lot FBM for not fulfilling your part, it was a Christmas present too, I am going to have to dispute this charge because I can not even get a hold of anyone to even cancel my order!

Wish I’d read these before I put my order in for my daughter before Christmas!!! Absolutely crap! No response, no replies no nothing!!!! Now going to have to go through my bank to claim my money back as I don’t even know if they are going to send them at all as they don’t answer messages! This company needs shutting down and the famous person endorsing it needs to think about who she goes into business with as by the sounds of it she has many young and very disappointed fans!!!!!

Awful experience - ordered $150 worth of cosmetics for my 12 year old and not had any updated tracking or products delivered. They do not respond in any platform. Absolutely shocking.

My experience with florence. I'm LOVING florence, I have 9 products in total. I highly recommend this brand because I am doing very well. I have quite delicate skin and this brand helps me in its care and does not ruin it. I tried other things not from florence but I saw my red skin. Instead with florence no I highly recommend it

How very sad that I ordered for my daughter who is a huge MBB FAN. Customer service it awful. They say they will reply within 2 days but they do NOT. do not think we will receive our good for xmas now. Very disappointed and I think MBB should have some input because its HER name to this company and all the kids want it because they are her fans!

Please don't order from them! They have thousands of back dated orders that are going nowhere, and aren't giving refunds. All they do is post whale emojis to any posts on socials asking where orders are. Such a shame as products are great but the company handling shipping is horrendous. Do not be conned. They also make you download an app to track the order which reads all your emails so its a con am afraid.

Scam!!! Made an order 14 days ago, the order still under review, no response from support. I want my money back.

2 weeks after order, items still not shipped out, can't contact them, as website blocks me from contacting them. No communication at all. Terrible customer service.

Order some products on Black Firday, i expected long wait time of 8-10 days until shipping, but evan after that no word and reply to request for support.
i guess the money is lost, but i hope future potential buyers will see this before trying to spend money

Please dont buy it, the worst products ive ever used

I love It! it's perfect.