florista.ph Reviews 

433
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 344 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the smooth ordering process and prompt, reliable delivery services. People often receive fresh, beautifully arranged flowers and cakes, with some noting the professionalism of the delivery. Reviewers frequently highlight the excellent products and efficient service, making the experience simple and straightforward. However, some customers also noted significant issues with late or entirely missed deliveries, causing frustration and disappointment. A few other people also felt that the products received did not match what was ordered, with substitutions or different appearances. Additionally, some reported flowers arriving wilted or with black edges, alongside poor communication and unresponsiveness from customer service.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers express... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing dissatisfaction due to late... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting smooth and easy... See more

Quality

People report ambiguous experiences with quality, with many expressing disappointment that products, such as... See more

Service

Users describe ambiguous interactions with service, with many customers reporting excellent products and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more

Rated 3 out of 5 stars

This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more

Company replied

Rated 3 out of 5 stars

The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more

Company replied

Rated 4 out of 5 stars

I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.


Contact info

3.4

Average

TrustScore 3.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(433)

333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i regret to inform you that I am very…

i regret to inform you that I am very disappointed with the service I received. The delivery was made at approximately 9PM despite the stated delivery window being between 9AM-6PM. This significant delay was unacceptable. Furthermore, the flower arrangement delivered did not match the design or quality that I has ordered and expected. This was particularly disappointing. I trust that you will take this feedback seriously and take the necessary steps to address these concerns and improve your services moving forward.

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

Actual flowers may be different from the description.

The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges. They dont look that fresh. I will still give you 3 stars because my mum loved it and the transport may have affected the freshness of the flowers.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Product is not the same as image.

Product is not the same as image.
Seller will just send you their product description which state that "THEY WILL TRY TO MATCH THE PRODUCT ORDERED". I paid $81 for it. the product is very far from what is shown in their website image.

Such a scam company. ( they will try to lower the cost just to get some profit $$$)

Very unhappy with their product and customer service unprofessional.

March 25, 2026
Unprompted review
Rated 4 out of 5 stars

Ordered from Europe.

Ordered from the other side of the world, and they delivered the next day which is pretty amazing if we have to compare it to here in Europe.
They only thing I have to mention is that unfortunately the colors didn't match the request, and I can understand this under the circumstances.
Most important of all out of this experience, my wife was inmensly happy, and that's what it's all about, making her smile, even cry!
Overall a nine out of ten, thank you!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

23rd Wedding Anniversary Bouquet

My wife loved the flowers, the arrangement and presentation were perfect.
We could not be together on our 23rd wedding anniversary, so the bouquet of red roses let my wife know how precious she is to me.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

4th time I have ordered flowers from…

4th time I have ordered flowers from them. The order has always been delivered and judging by my fiances smile, Well that says it all to me!!! Thanks I will use Florista again !!!!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Florist for Sending Love from Abroad

Super easy to order and delivery was right on time. The flowers were beautiful and great quality. I’ve used them twice now and both experiences have been seamless. I’m based overseas, so it means a lot to have a florist that makes it so easy for me to send something special to my mum back home. Highly recommend!

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a gift for valentines day…

Purchased a gift for valentines day 2026 and delivery was guaranteed on 13 or 14 February. The delivery actually occured on 11 February - ruining the whole point of the gift. The business said they needed to deliver early to guarantee delivery - but had they disclosed this to me prior to purchase I would not have completed the order. The business refused a remedy. Many other businesses that can be used for similar service - avoid this one.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

First flowers for my special lady

I made a late decision to brighten up my lady’s day with some roses.
My order was fulfilled as promised that same day, with a beautifully presented arrangement of roses with delicate infill.
My lady was quite literally beside herself with excitement. I was the first guy to ever give her flowers,
Thank you florista for making this wonderful occasion possible.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

The flowers were very fresh and good…

The flowers were very fresh and good quality
The gift also was lovely and good quality The delivery was on Time. The website was easy to use. The only downside was the high price and it was a shock when a delivery charge was also added I will use the service again but less frequently because of the price

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable!

They delivered on the date I wanted the roses to be delivered. Everytime, they're just reliable and consistent. The only thing that I want them to improve on is the accurate delivery status update. But I'd rate them 9/10 no doubt!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered flowers online as a surprise…

I ordered flowers online as a surprise for my girlfriend. Before delivery, I contacted the company and clearly asked them to wait until I confirmed the delivery time. Unfortunately, they ignored my request and delivered the flowers while she was not at home.

The flowers were left outside for about a week and were completely damaged by the time she found them. They were no longer fresh or presentable, which was very disappointing since this was meant to be a special gift.

I understand that mistakes can happen, but in this case my clear instructions were not respected. Based on this experience, I cannot recommend this service. Please be careful when ordering and make sure your delivery instructions are actually followed.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

a very happy customer

i am totally over the moon with this transaction . i have never seen my partner so happy . she cannot stop taking photos of her holding the flowers . i will be back . thank you guys

February 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look