The service has been shocking! not only did they take over the wrong gas supply they have been poor at keeping me updated! my statements have been all over the place with no idea what i will be gettin... See more
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Been with Flow for 3 or 4 years now and our bill has only changed twice, once up, once down! We provide a monthly meter reading for gas and electric online. We get plenty of notice of when a tariffs... See more
Company replied
I send readings in on 21st of each month but the final monthly bill is made up on the last day of the month using an estimated guess! My readings seem to be ignored. Letters go unanswered, claiming to... See more
Company replied
Had a year with these no worries. Spent the 6 months following arguing with their quite simply pig ignorant staff and procedures, regarding a bogus reading. After giving them the best part of a grand... See more
Company replied
Company details
Written by the company
All Flow Energy customers are now with Octopus Energy, due to an exciting new partnership. So if you require any help on your account please contact them directly.
Contact info
United Kingdom
- flowenergy.uk.com
2.6
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed reviews about flow
Mixed reviews about flow, found most telephone staff antagonistic. Once I found the agent who dealt with my request, things did improve, but this took about a year.
August 14, 2019
Unprompted review
Reply from Flow Energy UK
Hello Colin,
We are always working to ensure we provide the best customer services possible and we are sorry to hear that you have not experienced this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Although I provide regular meter…
Although I provide regular meter readings and have been a user of Flow Energy for approximately 2.5 years, my monthly bill recently doubled because I was in arrears. What is the point of providing meter readings if my payments are not accurately calculated.
August 14, 2019
Unprompted review
Reply from Flow Energy UK
Hello Paul,
We are sorry to hear this.
We have looked into this for you and emailed the registered email address regarding this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Flow inadvertently set of 3 accounts…
Flow inadvertently set up 3 accounts for my gas and electricity. Initially this was no fault of theirs as another provider made the error. However, they compounded the error. Finally this was resolved by a lady by the name of Lucy who was superb.
August 14, 2019
Unprompted review
Reply from Flow Energy UK
Hello Rosemary,
We are sorry to hear of the error that occurred but glad to hear that it has been resolved.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The flow team
Review tariffs bi-annually to prevent overpayment. Reward loyalty for not switching.
I feel the tariff should be reviewed bi-annually. My circumstances changed from 2018 to 2019 however tariff requires to remain the same for a further 12 months prior to review. I also feel that if a customer doesn’t switch loyalty should be rewarded to match best alternative pricing. This would benefit both supplier and customer and prevent customers having to search for alternatives and switching regularly .
August 14, 2019
Unprompted review
Reply from Flow Energy UK
Hello Margaret,
We are sorry to hear you feel this way.
We are always working to ensure we offer our new and existing customers the best possible prices.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Crap service never will use again not recommended anyone to use
My account no is 21038661.
Very disappointed with the flow energy supplier. I am using this supplier since 2013. Last week they sent me email that I have to pay £2242 immediately.
Also my direct debit is doubled last year.
I found out on the statement that some of the month they were not charging me for the gas. My account is building up and now I have £2242 outstanding payment.
According to law supplier have to send somebody for meter reading at least once in 2 years. My meter reader came in 2015.
This is more than 4 years. They are ignoring me and put myself on the financial trouble.
I have so much stressed and can't focus on anything. I am going to ombudsman service and file the complain against flow.
August 13, 2019
Unprompted review
Crap energy supplier, never will used again not recommended anyone to use the service
My account no is 21038661.
Very disappointed with the flow energy supplier. I am using this supplier since 2013. Last week they sent me email that I have to pay £2242 immediately.
Also my direct debit is doubled last year.
I found out on the statement that some of the month they were not charging me for the gas. My account is building up and now I have £2242 outstanding payment.
According to law supplier have to send somebody for meter reading at least once in 2 years. My meter reader came in 2015.
This is more than 4 years. They are ignoring me and put myself on the financial trouble.
I have so much stressed and can't focus on anything. I am going to ombudsman service and file the complain against flow.
August 13, 2019
Unprompted review
The cheapest deal I could find..
August 12, 2019
Unprompted review
Reply from Flow Energy UK
Hello Michael,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
We are delighted to hear how happy you are with our fantastic prices.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Crap service I’d never come back to u…
Crap service I’d never come back to u ever. I’d rather be without a supply then using u again
August 10, 2019
Unprompted review
Reply from Flow Energy UK
Hello Joanne,
We are very sorry to hear you feel this way.
We will be in contract with you shortly regarding this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Easy to deal with
Flow energy answer the phone promptly and give helpful, straightforward advice. They keep customers informed and seem to be competitively priced. What more would you want?
August 9, 2019
Unprompted review
Reply from Flow Energy UK
Hello Christina,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
It is excellent to know you value the customer service you receive as highly as the savings available to you as a Flow customer.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
I'd avoid Flow energy if I had a choice
Despite having my account reviewed last year and monthly payments doubled as a result. They have apparently been undercharging me for the last year and now have to triple my bill for the next 12 months to cover it.
I will be leaving Flow energy as soon as I can and I would recommend against anyone using them as they clearly can't estimate usage.
On top of this I don't think I've ever been spoken to so condescendingly by a customer service department, they seemed to take pleasure in making me feel stupid. This must be so overwhelming for anyone in a tight financial position.
Updated after Flows reply, apparently they’ve been in touch. But I have no missed calls or emails. So I’ve contacted them myself again. For a third time.
August 9, 2019
Unprompted review
Reply from Flow Energy UK
Hello George,
We are very sorry to hear you feel this way.
We have contacted you regarding this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
You won’t allow me to place my meter…
You won’t allow me to place my meter reads no more
August 8, 2019
Unprompted review
Reply from Flow Energy UK
Hello Peter,
Thank you for your review.
We have looked into this for you and emailed the registered email address regarding this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
So far so good
So far so good - now i want to see how the integrate my solar FIT process!
August 8, 2019
Unprompted review
Reply from Flow Energy UK
Hello,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
I have never had a problem with Flow…
I have never had a problem with Flow Energy & they always give a good service.
August 8, 2019
Unprompted review
Reply from Flow Energy UK
Hello Kevin,
Wow thank you so much for your extremely generous 5 star review.
We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Reply from Flow Energy UK
Hello Christopher,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Good prices and always helpful
August 8, 2019
Unprompted review
Reply from Flow Energy UK
Hello Andrew,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
It is excellent to know you value the customer service you receive as highly as the savings available to you as a Flow customer.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Very satisfied with Flow Energy
I have been very satisfied with the service provided by Flow Energy.They have kept me informed when contracts were ending and the options available.
I was concerned when I read that they needed to be taken over by the Coop but the service has not been affected.
August 7, 2019
Unprompted review
Reply from Flow Energy UK
Hello Walter,
Wow thank you so much for your extremely generous 5 star review.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Not happy with their company not happy…
Not happy with their company not happy with the charges
Not happy with the customer service
August 7, 2019
Unprompted review
Reply from Flow Energy UK
Hello Tracey,
We are very sorry to hear how unhappy you are with the service that you have received.
Please can I kindly request that you contact our Customer Services team on the details below and we will be able to investigate any issues that you are experiencing.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Always able to speak to an actual…
Always able to speak to an actual person when you need to.
August 7, 2019
Unprompted review
Reply from Flow Energy UK
Hello Joan,
Thank you for your great review, we really appreciate it.
We are thrilled to hear how happy you are with the brilliant Customer Service that you have received.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Have given reading for both gas and…
Have given reading for both gas and electric but charged electric with estimated reading. (Not happy)
August 7, 2019
Unprompted review
Reply from Flow Energy UK
Hello Terry,
Thank you for your review.
The monthly statement will always end on an estimated read unless the read provided is for the last day of the month. The closer the read is to end of the month the more accurate the estimate will be as we are estimating for a shorter period of time. Towards the end of each month Flow send customer’s an email to remind them to provide a meter read.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
flowenergy
No problems with sytem and when I switched my mother off of Flow it was done efficiently
August 7, 2019
Unprompted review
Reply from Flow Energy UK
Hello Richard,
Thank you for your fantastic 5 star review.
We are delighted to hear how happy you are with the brilliant service that you have received.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
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