I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... See more
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Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... See more
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... See more
Company replied
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... See more
Company details
Written by the company
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Contact info
42 Gorst Rd, NW10 6LD, London, United Kingdom
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3.6
Average
885 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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the peonies were triumphant and have…
the peonies were triumphant and have continued to give joy each day as they morph from coral to the hugest blooms of pale lemon.fabulous!
June 12, 2023
Reply from FLOWERBX
Dear Debra,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Flamingo Peonies. It's so special watching them morph and change each day.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Online order from Flowerbx
Just ordered delivery of roses for a wedding anniversary then realised they will arrive a day too late. Contacted flowerbx and had prompt response from Giulia who assisted me in ordering some other roses which will arrive on the right day. I have seen flowerbx's roses before and know they will be stunning.
Thanks Flowerbx and thanks Giulia
June 13, 2023
Unprompted review
Reply from FLOWERBX
Dear Mrs Muir,
Thank you for providing your valuable feedback.
We're happy to hear that our lovely Giulia was able to assist you so quickly, and we hope you enjoyed the roses.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Not bad but not convinced
Not sure if I find it value for money. Tangled bunch of flowers. No protective packaging and a hurried driver. Flowers look great though. I am just… not “wowed” and not really convinced. It feels like good quality flowers with high end prices and wholesale packaging/service. Weird.
June 9, 2023
Delivery in good time and fresh flowers
June 4, 2023
Flowerbx is Simply the Best!
Flowerbx is Simply the Best!! If you can’t go into the garden bring the garden to you!
June 12, 2023
The flowers were good but not the usual…
The flowers were good but not the usual great / I’m sure that’s weather pending however.
Also my friends never received a note with the flowers.
June 10, 2023
Stunning peonies for wedding
I accidentally ordered flowers with the wrong delivery date. I contacted the customer services team and Zoe was extremely helpful and resolved my issue very quickly. The flowers were delivered in time for my sisters wedding and they looked beautiful.
June 8, 2023
Reply from FLOWERBX
Dear P Murray,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order and happy to hear that the lovely Zoe could step in to help.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Very helpful member of staff when I had…
Very helpful member of staff when I had to email with regards to a query re my order.
Very quick with responses
June 2, 2023
Reply from FLOWERBX
Dear Lizzie,
Thank you for providing your valuable feedback.
We're happy to hear we could step in quickly to help with your order, we hope you enjoyed your beautiful flowers!
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
My details were applied to every single…
My details were applied to every single order made that day and I was therefore hounded all day with random calls and emails
June 3, 2023
Reply from FLOWERBX
Dear Brigitte,
Thank you for taking the time to provide us with your valuable feedback.
It's very concerning to hear that you were contacted regarding other deliveries being made that day, and I apologise as this must have been very distressing for you. I have notified the relevant team and they are looking into this further to ensure it doesn't happen again.
Kind regards,
The FLOWERBX team
A prompt replacement for a less…
A prompt replacement for a less successful bunch of peonies. Very happy with the result.
June 10, 2023
£90 completely wasted and appalling customer service
Delivery company failed to deliver the flowers for my friends birthday and yet Flowerbox won’t refund me as it is “out of their control”. AWFUL!!
June 2, 2023
Reply from FLOWERBX
Dear Danielle,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear your flowers weren't delivered on time. I've had a look at your order and can see that the courier attempted delivery but unfortunately couldn't get hold of the recipient, and there was nowhere to leave the flowers safely. We contacted you and you advised that the recipient wasn't going to be home the following day, so we arranged a fresh bunch of flowers to be sent when the recipient was available. When the courier attempted delivery this time, the flowers were unfortunately rejected by the recipient, so we were unable to deliver.
I hope you can understand that due to the nature of our perishable products, we cannot issue a full refund if the we have attempted to deliver twice and the delivery was rejected. Our customer team offered to provide you with a voucher, but unfortunately you didn't accept that offer. If you would still like us to issue the voucher, please reply and we'll happily sort that out for you.
Kind regards,
The FLOWERBX team
late and dead
Flowers were delivered late and when they were received, despite being beautiful, weren't fresh. They died not long after despite claiming to be a new bunch.
June 3, 2023
Reply from FLOWERBX
Dear Tyler,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear your flowers were delivered late. I've had a look on our system and can see that we dispatched the flowers on time and tried to deliver twice but couldn't get hold of the recipient, so unfortunately were not able to deliver them on time.
After the second attempt the courier returned the flowers to us, and we sent out a replacement bunch to the recipient at no extra cost to you, which were successfully delivered.
In future, if you are disappointed with the quality of the flowers, please email contact@flowerbx.com and we'll rectify the situation.
Kind regards,
The FLOWERBX team
Exceptional as always
June 8, 2023
Great flowers
Great flowers: indeed fresh and beautiful.
Easy ordering online. The delivered flowers matched the description.
June 4, 2023
The peonies were beautiful but sadly…
The peonies were beautiful but sadly delivered to the wrong address. It was a Sunday and the recipient then went around the neighbouring roads to find the lady’s name at the number she was at. Luckily she found my friend ( it was her BD) and she was able to enjoy the beautiful flowers. Not sure why it went to the wrong road as the full address was given and there has t been a problem before.
June 6, 2023
Reply from FLOWERBX
Dear Deborah,
Thank you for providing your valuable feedback.
We're delighted to hear your recipient enjoyed the Flamingo Peonies, such a wonderful seasonal choice.
It's very disappointing to hear our courier partner, Stuart, delivered the flowers to a neighbour. This must have been very frustrating for your recipient. Please contact our Customer Support team on contact@flowerbx.com as we'd like to help rectify this situation for you.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Ordering
Hi, though I know the company source and deliver beautiful flowers, I think the website is pretty difficult to navigate and not user friendly.
June 5, 2023
Reply from FLOWERBX
Dear Paula,
Thank you for providing your valuable feedback.
We're delighted to hear you are enjoying our flowers! I have passed your feedback regarding the website on to our Product and Tech team. It it always so helpful to hear from our customers on how we can improve the experience, so thank you for sharing this.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Lovely quality and surprised recipient
Lovely quality and surprised recipient. A touch pricey. I would buy again for another friend if you offered a discount code or had some loyalty scheme...
June 4, 2023
Reply from FLOWERBX
Dear ED,
Thank you for providing your valuable feedback.
We're delighted to hear your recipient enjoyed the flowers, what a lovely gift!
In terms of a loyalty programme, we're working on something currently, so please watch this space..!
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
The flowers came a day late
The flowers came a day late, in fact, arrived at around 8pm. I was told they tried to deliver the day before but no one was in which was not true as I was in all day and I have a dog that barks whenever anyone comes up to the house. Neither the door bell nor the dog made a sound! Delivered the next evening and was told there had been a computer glitch the day before so flowers were not delivered. Which is true? A lot of money spent on flowers that sat in a van for over 24 hours.
June 4, 2023
Reply from FLOWERBX
Dear Sophie,
Thank you for providing your valuable feedback.
I'm sorry to hear that the delivery experience was so disappointing. I've spoken to our courier partner and they explained that the flowers arrived a day late as the recipient requested to change the delivery address on the day of delivery. This unfortunately meant that the original delivery was cancelled, and a new delivery was rescheduled for the next day. I understand this must have been very frustrating for you, and I apologise for the inconvenience.
I believe the Customer Support team have already been in touch to refund the delivery fee, but do let us know if there is anything else we can do to rectify the situation.
Kind regards,
The FLOWERBX team
FLOWERBX is the best!
FLOWERBX provides the most beautiful and fresh seasonal flowers and goes the extra mile providing excellent service and finding solutions to any requests.
MD
June 3, 2023
Reply from FLOWERBX
Dear Mauro,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order and happy to hear that our customer team could step in to help.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
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