Flower Station Reviews 3,397

Reply from Flower Station

Jan 16, 2026

Dear J Cook,

Thank you for taking the time to leave such detailed feedback.

We are very sorry for the upset and frustration this situation caused, particularly given the sensitive nature of a bereavement order. We fully understand how disappointing this must have been.

To clarify what happened: both orders were prepared and dispatched for delivery to the same recipient and address. Unfortunately, while the courier marked both orders as delivered, further investigation showed that the driver delivered only one bouquet and incorrectly uploaded the same delivery photo to both orders. This understandably led to confusion and incorrect information being shared initially, and we sincerely apologise for that.

As soon as this discrepancy became clear, we asked for a photo of the bouquet that had been received so we could confirm which order was delivered. Once confirmed, we issued a full refund for the order that was not delivered, as previously explained in our correspondence. In addition, we offered a goodwill discount code to acknowledge the inconvenience caused.

We’re truly sorry that this error resulted in you having to source flowers elsewhere and that our communication during the investigation felt unsatisfactory. This is not the experience we aim to provide, and your feedback has been shared internally and with our courier partner to ensure this type of issue is prevented in the future.

Kind regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear S Jackson,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you felt disappointed with the bouquet you received.

We would like to clarify that all of our bouquets are priced according to stem count, flower variety, and preparation, and the bouquet delivered was the one purchased, prepared to the stated specifications and of the correct value. As our arrangements are handmade using natural, seasonal flowers, there can be variations in bloom size and appearance, which can sometimes make an arrangement look different from expectations, but this does not mean the value is reduced.

We always encourage customers to contact us directly if there are any concerns so we can review photos, investigate, and offer a suitable resolution where appropriate. Unfortunately, we were not contacted in this case, so we did not have the opportunity to assess or address your concerns at the time.

We are sorry that this experience left you feeling let down and we appreciate your feedback.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Roman,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you were disappointed with the delivery experience.

We would like to clarify what happened on the day of delivery. Our driver arrived at the address provided and first attempted to reach you via the intercom, but unfortunately received no response. He then made multiple calls to the contact number provided with the order, all of which went unanswered. Our call logs confirm these attempts.

As an additional step, the driver spoke with reception, who advised that they are unable to accept perishable items on behalf of residents due to building policy. The driver then waited a further 10 minutes at the address and made a final call attempt before having to mark the delivery as unsuccessful. Photos were taken on site to confirm the driver’s presence at the address.

We understand how frustrating it is to miss a delivery, especially when you believed you were available, and we’re sorry for the inconvenience this caused. Once the failed delivery was logged, we notified you to explain the situation and discuss next steps.

Thank you for raising your concerns, and we regret that this experience did not meet your expectations.

Kind regard,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Kriston,

Thank you for taking the time to leave your feedback.

We are sorry to hear that this experience was disappointing, especially as the flowers were intended for your wife’s birthday.

To clarify, the order was placed for Monday delivery to an address outside of London, where our delivery services are not available on Sundays and Mondays. As soon as this was identified, we sent several notifications and an email to the email address provided at checkout to explain the situation and advise on the next available delivery date. Unfortunately, we did not receive a response at that time.

When you contacted us two days later, we fully explained the reason for the non-delivery and provided copies of the communications we had previously sent. As delivery on a later date was no longer suitable for you, you requested a cancellation, which we processed promptly and in full.

We’re sorry that this did not feel clearly communicated from your side and regret the inconvenience caused.

Best regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Dr S,

Thank you for sharing your feedback.

We are very sorry to hear that your experience left you feeling this way. Providing excellent customer service is extremely important to us, and we sincerely apologise if we fell short in communicating or resolving your concerns.

We would like the opportunity to understand what happened and address the issue directly. If you can provide your order details or contact our customer service team at info@flowerstation.co.uk, we will make every effort to resolve this and ensure you feel properly supported.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Jan,

Thank you for taking the time to leave your feedback.

We are very sorry to hear how upsetting this experience was, especially given the circumstances involving your daughter.

We would like to clarify what happened with the order. At the time of purchase, the order was placed with a scheduled delivery date of 7th June, which was clearly shown on the order confirmation and invoice. The delivery selected was also our standard next-day delivery service.

When you contacted us the following day to ask why the order had not arrived, we immediately explained the scheduled delivery date. At your request, and to help as quickly as possible, we rescheduled and arranged for the order to be delivered the same day, despite this being outside the original booking.

We’re very sorry that this caused frustration and that expectations around delivery timing did not align. We understand how stressful situations like this can be, and we regret that the experience left you feeling let down.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Jeremy,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not fully meet your expectations, especially given the significance of the order.

We would like to clarify that the bouquet was prepared and shipped for delivery to an address outside of London and was received in good condition, as confirmed by our delivery records. We take the quality of our flowers very seriously, and we always encourage customers to contact us promptly if there is any issue, so we can investigate and offer a suitable resolution.

We regret that we were not given the opportunity to address your concerns at the time, and we understand how frustrating it can be if the presentation did not meet your expectations. Your feedback has been shared internally to help us continue improving both bouquet preparation and communication.

We’re sorry that this experience has left you feeling disappointed, and we appreciate you taking the time to share your thoughts.

Best regards,

Alex