Flowers Unlimited Brighton Reviews 

611
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We ordered flowers for two family funerals within a short space of time. On each visit to the shop we were welcomed warmly - the staff are very professional and were compassionate at such a difficult... See more

Rated 5 out of 5 stars

This is the second time I've ordered from here and I'm satisfied. Throughout the process, they sincerely answer any questions you might have and take great care to ensure the bouquet is prepared exact... See more

Rated 5 out of 5 stars

Hello, I ordered three flower arrangements for my cousins, whose mother passed away in June. I was able to contact Amy at Flowers Unlimited & she was absolutely brilliant. She was ver... See more

Rated 5 out of 5 stars

I don’t live locally so I placed the order online with great ease. Flowers were delivered promptly and with good communication the entire process. Also received follow up email of photos of the bouque... See more

Company details

  1. Florist
  2. Flower Market

Written by the company

Award winning Flowers Unlimited delivering bouquets, plants, events, weddings, and funerals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

611 reviews

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4.9

All reviews

(611)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Pricey with bad service

Do not order from here. Paid 100Pounds for flowers delivered. Delivery man threw the box with flowers over my 6feet gate at my back garden which it was locked, when i found them. The box with flowers was wet and demaged and some of the flowers snapped.Called them and sent them pictures and i got no explanation and apologies.

May 7, 2019
Unprompted review
Flowers Unlimited Brighton logo

Reply from Flowers Unlimited Brighton

We agree that the courier service were at fault and that is unacceptable - we have registered a complaint with our delivery company - to try to make this right we called and left a message for you to arrange a time when you are going to be in to send some more flowers to you as we do not want a repeat of the same situation - we have been waiting for your response - for your information this order came to us from an international company in the USA and we did not receive anywhere near £100

Rated 5 out of 5 stars

Absolutely would order from Flowers…

Absolutely would order from Flowers Unlimited the flowers were stunning and my daughter was so happy with how beautiful they were.The added touch for me was sending a picture of the flowers I had bought for her.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Helpful at short notice

I was recommended this company by Amex for sending fruit baskets nationwide. They could not assist with a last minute request from work for same day delivery but offered the alternative of sending another item and they were very helpful and the item got there in time.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Christmas Trees are Fabulous!

I have been using Flowers Unlimited for the past 3 years now for our Christmas tree, the service is fantastic, really good value for the quality of tree you get, (they are beautifully brilliant trees), we always get our the first weekend of December and they last right round to Twelfth Night and they smell incredible. The fact that they deliver and collect the trees makes it so easy (and personally for me) takes the stress out of going and choosing one and then the sadness of taking them to the Christmas tree graveyard! I would recommend this service to all.

January 24, 2019
Unprompted review
Rated 2 out of 5 stars

Disappointed

Was disappointed with the service this year. I bought the tree over the internet but on delivery the driver was very reluctant to show me the tree before I accepted delivery and told me the next time to go to the shop myself. As he was really quite assertive in not helping me I accepted delivery to find that on measuring the tree it wasn’t 5 foot but actually 4 foot 9 inches. Disappointing all round really.

January 24, 2019
Unprompted review
Flowers Unlimited Brighton logo

Reply from Flowers Unlimited Brighton

Hi Jacki, thank you for your feedback, we are really sorry that you had this experience. It really is not what we expect of our staff and, as you know, we pride ourselves on great customer service. This particular employee worked for us for a short period and no longer works for us as he did not meet our standards of attitude and performance, and I can assure you this doorstep experience will never happen again. Our drivers are instructed to take the tree in to the house and put them in the stand if required by the customer - generally to be as helpful as possible. That is why we call them our 'Deliverer of Happiness' - he clearly did not fit this. Apologies once more and I hope we can serve you again in the future.

Rated 5 out of 5 stars

So pleased with the flowers I sent to…

So pleased with the flowers I sent to say 'Thank You' to someone. The florist sent photos which was really nice as you often never see what you have paid for, but nowadays you can. It is a really nice thing to do for the customer. The service from start to end was very good and helpful. I was very happy with my choice of this florist and I chose them randomly for the area my friend lived in and from their other reviews which were very positive. THANK YOU to the florist they were lovely.

November 9, 2018
Unprompted review
Rated 5 out of 5 stars

My friend sent me a photo of the lovely…

My friend sent me a photo of the lovely bouquet ("sunshine colours") that I'd ordered - she's just out of hospital and was greatly cheered up by the beautiful flowers that had been chosen.

Thank you to all the staff involved!

August 27, 2018
Unprompted review
Rated 5 out of 5 stars

My husband went to Flowers Unlimited In…

My husband went to Flowers Unlimited In Hove, so I am hoping that this is the correct company to review as it says Brighton. He told me that the service provided was very friendly. They delivered the flowers for my birthday within the time stated. They were beautiful. Freesia flowers which are my favourite with some greenery. The next morning when all the buds had opened the smell that greeted me in the sitting room was just gorgeous. I was most impressed by the follow up letter reminding me to change the flower water and included some flower food and a discount on our next order. Thank you.

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

What an excellent service. We will certainly use Flowers Unlimited again for all our floral requirements. The bouquet was delivered in beautiful style by a friendly and cheerful delivery person. Many thanks to David Costa and all his team.👍👍👍

February 24, 2018
Unprompted review
Rated 3 out of 5 stars

We were happy with the flowers

We were happy with the flowers, some less common, but felt the addition of a delivery charge from Hove to Hangleton on £65 of flowers rather unpalatable.

February 22, 2018
Unprompted review
Flowers Unlimited Brighton logo

Reply from Flowers Unlimited Brighton

Many thanks for the feedback Neil. We are glad that you liked the flowers. You are correct in that we do have a separate delivery charge and are quite transparent regarding that and you would have been advised of it at point of order. There is a cost to employing a driver and running a delivery van as you can appreciate and we would rather be upfront about the charge than take it out of the flower value. It does have to be paid for in some way. We have considered including it in the flower cost as some other companies do, but we feel it is slightly deceptive as the cost has to be covered in some way. Thanks again

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