The product is fine, although the quiz is very generic. Understandable, but the suggested set turned out to not be the best for my house The main problem I have is "Pam", the customer service... See more
Company replied
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See what reviewers are saying
I had some issues with 5 of the buttons when I first started using them. The support staff was wonderful and very informative. They offered to help by replacing the batteries or if needed sending new... See more
Company replied
We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... See more
Company replied
Still don't have the product only excuses about supply chain (so 2021). No commitment on delivery. Just horrible communication. I regret making the purchase. If it does not arrive in a few weeks I... See more
Company replied
Contact info
302 Washington St., #150-3668, 92103, San Diego, United States
- 5109253837
- info@fluent.pet
- fluent.pet
3.9
Great
686 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the product
I’ve really enjoyed this product. No problems with anything mechanical. I also took the class. I was impressed with the science behind it, and the results people were getting. It’s been a great bonding experience with my dog.
November 3, 2023
Unprompted review
Reply from FluentPet
Hi Joan,
Thank you for leaving your review.
It is wonderful to hear that you are using the FluentPet Buttons to further bond with your dog.
We are very excited to see what your learner can do!
Pam
Customer Support Team Lead
Reliable service and useful advice
My Get Started kit arrived today earlier than anticipated which was great. The instructions are easy to follow. I found the emails with tips and pointers I have already received about how to get started very helpful. As a result we have hit the ground running . I have had unexpected success with my first button. I am sticking with Fluent Pet.
October 24, 2023
Reply from FluentPet
Hi Mariah,
Thank you for leaving your review.
It's great to hear that your order arrived before it was expected. We rely on the carriers to deliver our products safely and on time. So glad they are exceeding expectations 😊
Thank you for sharing your first success! We are so happy for you and your learner!
If you need any further assistance, please let us know by emailing Customer Support at info@fluent.pet - maybe we can earn that fifth star 😉
Pam
Customer Support Team Lead
Better than first shipment
These buttons seem more sturdy than the first shipment of buttons I got last year. My dog is extremely gentle (does not even squeak his toys) yet last year we went through 5 buttons very quickly (less than 6 months). I'm optimistic these new ones will last longer. I do feel like there are less word choices that came with this package though. I am going to get more creative with some of the pictures I guess.
October 24, 2023
Reply from FluentPet
Hi There,
Thank you for taking the time to leave your review.
We have a 2-year warranty program in place to cover manufacturer defects. Please feel free to email our Customer Support Team at info@fluent.pet.
Pam
Customer Team Lead
High quality product!
October 24, 2023
Reply from FluentPet
Hi Oli,
Thank you for leaving your review.
We insist on the highest quality control standards with our manufacturer and it is good to hear our products have lived up to your expectations 😊
Pam
Customer Support Team Lead
The training session never happened.
October 30, 2023
Reply from FluentPet
Hi There,
I am sorry that you have not experienced your Button Bootcamp yet.
We have replied to the emails you sent and explained how to access the session. Please check your SPAM folder and feel free to reach out again if you have any questions.
Pam
Customer Support Team Lead
Good Product
The product was delivered promptly and was easy to set up. The free training boot camp was helpful and the woman took more time and even set up a second zoom meeting when the first one expired. I really appreciated this because she took the time to answer everyone’s questions. Very impressed.
October 24, 2023
Reply from FluentPet
Hi Evie,
Thank you for taking the time to leave your review.
It's great to hear that you enjoyed the Button Bootcamp. We look forward to seeing what your learner can do!
Pam
Customer Support Team Lead
They do not have a phone number
They do not have a phone number. One phone call can solve an issue that may take numerous emails and considerable time. Also, in their web class, my question was not answered and it was a simple question of a term I missed.
October 16, 2023
Reply from FluentPet
Hi Jane,
Thank you for your feedback.
We are a small company and I'm afraid that we currently do not have the resources to support a customer support phone line.
It was nice to receive your emails though and I see you found our contact form. It was a pleasure to help you!
The Button Bootcamp can sometimes get very busy and I'm sorry that you didn't get a question answered. Please feel free to email customer support and we'll be happy to get your answer.
Pam
Customer Support Team Lead
Wonderful product and friendly support. But, problem with name.
I am very happy with the buttons, and everyone I've talked to has been extremely friendly. My only problem with the product so far is that one of the tiles is an extremely bright yellow. I am highly photo-sensitive, so I can't use that one.
Unfortunately, when I went through checkout, my browser auto-filled some of the information, including the use of my deadname. I had thought that I had fixed it, but either it didn't take, or I missed it somewhere. I contacted support, and they got back to me very quickly and it sounded like it had been fixed, but I keep reviving emails with the wrong name including this one asking for a review.
It really hurts to see the wrong name, and its making it harder for me to use the product I purchased. The voucher that came with the buttons is under the wrong name, and the emails are addressed to the wrong name. I am really not sure what to do about this.
October 19, 2023
Reply from FluentPet
Hi Nova,
Thank you for leaving your review.
We have changed the name associated with your account, but I'm afraid that any emails you receive associated with your last order will show the other name. The change cannot pertain to an order already fulfilled.
I hope that explanation helps. Please reach out to customer support again if you have any other questions, comments or concerns.
Pam
Customer Support Team Lead
Too flimsy for a GSD with strong legs/paws
The idea is great. But in addition to the significant battery problems frequently reported, my GSD with his heavy feet frequently popped the buttons out of their base, flipping them over and disrupting his ability to communicate. He is really excited about this new way of communicating with me, so we are going to see if there are more well-built products for him.
October 13, 2023
Reply from FluentPet
Hi Maya,
Thank you for letting us know how your learner is doing.
From what you are describing Target Training might help with your learner's accuracy pushing the buttons. You can learn more about that in our Learning Center here: https://fluent.pet/blogs/learning-center/lets-get-them-pressing
Also, many of our teachers have found mounting the system on a wall or a board so their learner can use their nose to be helpful.
If you need further assistance, please don't hesitate to reach out to our Customer Support Team by emailing info@fluent.pet
Pam
Customer Support Team Lead
On Time Delivery, Great Quality
The buttons got here when they said it would. They’re easy to understand how to set up. and great boot camp for teaching your leaner how to use them to communicate.
October 13, 2023
Reply from FluentPet
Hi Xander,
Welcome to the FluentPet Family!
It's so great to hear that you found the Button Bootcamp helpful. Be sure to email info@fluent.pet if you ever need anything.
We are here for you and your learner every step of the way!
Pam
Customer Support Team Lead
Highly recommended—my cat loves them!
My senior cat loves her buttons! The hex tiles, edge pieces, and buttons are of good quality, and shipping to Canada was fast and easy. There are plenty of helpful articles and guides from FluentPet to help set you and your learner up for success. I’m already ordering more buttons to expand her soundboard—she has a lot to say!
September 11, 2023
Reply from FluentPet
Hi Stacy,
Thank you for taking the time to leave your review.
It is wonderful to hear that your senior cat is loving her buttons and you are finding our resources helpful. We really do want to help set you up for success 😻
Pam
Customer Support Team Lead
Reply from FluentPet
Hi Helen,
It's great to hear that your buttons are working well.
If you ever need any support, please check out:
The Getting Started Guide: https://fluent.pet/pages/getting-started-with-talking-buttons
The Learning Center: https://fluent.pet/blogs/learning-center
And for more interactive help by our Button Teaching Experts, The FluentPet Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
And please also never hesitate to reach out to our Customer Support Team by emailing info@fluent.pet.
FluentPet supports our Teachers and Learners every step of the way!
Pam
Customer Support Team Lead
We love the buttons.
October 16, 2023
Reply from FluentPet
Hi Deborah,
Thank you for leaving your review.
We are very happy to have you as a member of the FluentPet Family 💖
Pam
Customer Support Team Lead
Bought a gift card to support…
Bought a gift card to support prerelease. They never sent it. Then when I followed up. Told me it had expired so “there was nothing they could do”
… great … thanks guys!
October 12, 2023
Reply from FluentPet
Hi Stefan,
I am sorry to hear about your experience. I looked into it a little further and sent you an email requesting more information so we can work this out with you.
Please do check your SPAM folder. Sometimes our emails land there.
Thank you,
Pam
Customer Support Team Lead
Reply from FluentPet
Hi Adrien,
Thank you for leaving your review.
That is wonderful to hear how well Bloo is doing. Welcome to the FluentPet Family 💛
Pam
Customer Support Team Lead
Arrived before I expected
Arrived before I expected. It was still over £100 despite the discount, due to shipping to the UK and taxes. I did not find that out until I had basically agreed to pay so would have liked a heads up on shipping before then
At the moment there is a big pause between pressing the button and it sounding. However my cat is still on target practice with a post-it note so I have a while to work it out I think
October 11, 2023
Reply from FluentPet
Hi Rosemary,
It's great that your order arrived before expected. We trust the carriers with our orders so love to hear when they have done their jobs well 😊
I am concerned about the heads up you state you didn't receive on the shipping fees and taxes. Our checkout does show that on the same page as the payment section so that is very unusual. I am also sorry to hear about the delay you are hearing on the button.
I have sent you an email. Please check your SPAM folder. Sometimes they land there.
Pam
Customer Support Team Lead
Enthusiastic and helpful
The product came when they said it would. All the people we have dealt with have been enthusiastic and helpful. Plus helpful blog and free training!
October 13, 2023
Reply from FluentPet
Hi Emma,
Thank you for taking the time to leave your review.
It's so great to hear that you are finding our resources helpful.
We are here to support you every step of the way, and are very excited to see what your learner can do!
Pam
Customer Support Team Lead
Connection is not stable
I had trouble connecting the unit with the app and wifi.
Then it kept disconnecting and forcing me to add the base again AND the buttons. I have 8 buttons!!! Technical support is not very helpful.
Great concept and absolutely love the ability to have a way to communicate with my dog but the whole technical mess is just very annoying to us.
October 13, 2023
Reply from FluentPet
Hi Bev,
I hope you have received our reply by now. Please check your SPAM folder.
When needed, you can reconnect your Base to your WiFi without having to add the Buttons again.
Please feel free to reach out again with any other questions, comments or concerns.
Pam
Customer Support Team Lead
great idea but those buttons are too…
great idea but those buttons are too small for my two 60 lb dogs. they constantly hit multiple at a time as the spacing between them is very small as well. Some buttons lose recordings all of a sudden, playing "to record a "what" please press the black switch...". Dogs tried pawing at them multiple times, and the buttons come out of their holder very easily.
October 12, 2023
Reply from FluentPet
Hi Viktoriia,
Thank you for letting us know how your learners are doing.
From what you are describing Target Training might help with your learners' accuracy pushing the buttons. You can learn more about that in our Learning Center here: https://fluent.pet/blogs/learning-center/lets-get-them-pressing
Also, many of our teachers have found mounting the system on a wall or a board so the learners can use their noses helpful.
In the meantime, putting the buttons in every second hole in the HexTiles can prevent mumbling (pushing two buttons at once).
If you need further assistance, please don't hesitate to reach out to our Customer Support Team by emailing info@fluent.pet, or for access to a Button Teaching Expert check out our Academy Courses here: https://fluent.pet/collections/fluentpet-academy-courses
Pam
Customer Support Team Lead
Always great customer service
Always great customer service. When problems arise they are quick to respond and correct when needed. Love what they allow me to do with my dog.
October 12, 2023
Reply from FluentPet
Hi Amy,
Thank you for leaving your review and for being a member of the FluentPet Family.
It has been a pleasure to assist you. Feel free to reach out any time! 😃
Pam
Customer Support Team Lead
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