This pillow has exceeded my expectations in every way. The comfort is unmatched and it makes falling asleep a joy. The elegant style is an extra detail that makes me appreciate it even more.
Company replied
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See what reviewers are saying
The pillows arrived packed in such a way that even letting them relax, there are still lumpy areas, not going away. Since I got the pillows I have a headache on waking every morning, so after spendi... See more
Company replied
wow, I was on the verge of ordering when a little voice told me to check some HONEST reviews, not the made-up ones on the business page. What I found was enough to change my mind. Who wants flat, unco... See more
Company replied
This pillow feels like the missing piece I didn’t know I needed. It’s supportive and stylish, helping me sleep better while adding to my room’s look. It’s made with care, and it shows.
Breach of guidelines
STRONGLY SUGGEST YOU DO NOT USE THIS COMPANY
I ordered 3 pillows on 03 August 2025 - not received! Have been contacting their customer services for weeks now and receive nothing but platitudes and empty promises from them. I have now asked them to cancel the order and refund the money as I have now moved to the other end of the country - a point which I have repeatedly advised them of! They don’t know the meaning of ‘customer service’. Absolutely appalling service!
August 3, 2025
Unprompted review
Reply from fluff.co
Hi Lynne,
We’re very sorry to hear about your experience and the frustration this has caused. We’ve located your order, and our team will be in touch with you directly.
Thank you for bringing this to our attention.
– FluffCo Team
My mother ordered #25395900N TWO…
My mother ordered #25395900N TWO pillows for $69 and was charged $124.89 instead. No receipt after order and her letter were “returned to sender-no such number address” despite sending them to address listed on website. No one has responded to her numerous calls and emails either. Disappointing.
June 8, 2025
Unprompted review
Reply from fluff.co
Hi Cheryl,
We’re very sorry to hear about the trouble with your mother’s order, and we understand how frustrating this must be. Thank you for sharing the order number — we'll be in touch directly to resolve the billing and shipping issues right away.
We truly appreciate your patience and will work to make this right as quickly as possible.
– FluffCo Team
I love dealing with this company
I love dealing with this company. I ordered the wrong pillows and they promptly sent the new ones!
I love the pillows! They are everything they said they were and more!
Thank you Fluffco!!!
August 6, 2025
Unprompted review
Reply from fluff.co
Hi Sherry,
Thank you so much for the glowing review! We’re thrilled to hear you’re loving the pillows and that everything was sorted out quickly. It means a lot to know you’ve had such a positive experience with us.
We truly appreciate your support!
– FluffCo Team
I paid for 2 pillows and received an…
I paid for 2 pillows and received an email with tracking number and message said its on the way. That was on 29th July. I sent an email on 31st as there was no info on tracking number on Australia post app. I didn't receive an answer. I have been to Australia post today and they don't have the parcel. I have now received my parcel and am really pleased with the pillows
July 29, 2025
Unprompted review
Reply from fluff.co
Hi Mary,
Thank you for bringing this to our attention — we're really sorry for the inconvenience this has caused. We were able to pull up your order and our team will be reaching out to you directly right away to get this resolved.
We appreciate your patience and are here to help make this right.
– FluffCo Team
Advertising says they ship worldwide
Advertising says they ship worldwide, but once you go to pay after spending time searching for the right product, they actually don’t send outside the US at least to Switzerland I get an error that they don’t ship here. I’m surprised that there are reviews from Switzerland, wondering if these are fake reviews??
August 3, 2025
Unprompted review
Reply from fluff.co
Hi Erika,
Thank you for your feedback, and we’re really sorry for the confusion.
While our main site currently only supports US shipping, we do offer international orders through a dedicated link here: https://www.shopfluffco.com/products/fluffco-hotel-pillows-7-1-basics?fid=MlrXVA2y
If you have any trouble with it or need help placing your order, feel free to reach out to us via email at hello@fluff.co — we’re happy to assist!
– FluffCo Team
I assume this is a scam?
I ordered a Zen pillow on 26/7 for £65.
They state delivery 2-3 business days.
It is now EIGHT days later and I have nothing. No tracking information, no pillow, just £65 worse off. I have sent 8 e mails and they have ignored every single one. I am assuming this is a scam so have asked PayPal for a refund. What a joke. Why are there so many positive reports on here? I would avoid.
July 26, 2025
Unprompted review
Reply from fluff.co
Hi there,
Thanks for bringing this to our attention. We’re sorry things haven’t gone smoothly so far — we understand how frustrating that can be.
Please share the email address associated with your order, and we’ll look into it right away and follow up directly to get this sorted.
– FluffCo Team
Fluffco charged my account 1 week ago
Fluffco charged my account 1 week ago. But since then I have not heard anything regarding the fulfillment of my order. No shipping confirmation or tracking number. Very disappointed in their performance! Don't do business with them. They also kept adding more "bonus" features to charge me for, trying to trick me into giving them more $ unless I scrutinized the "small" print at the bottom of each page. I have nothing to show for my money!
July 23, 2025
Unprompted review
Reply from fluff.co
Hi Charles,
We’re really sorry to hear about your experience — this is absolutely not how we want anyone to feel after placing an order with us. We appreciate you bringing this to our attention and want to make things right.
Could you please share the email address associated with your order? Our team will look into this immediately and follow up to resolve the issue.
– FluffCo Team
Pillows are too soft
Pillows are too soft. I replaced it with my old pillow after 5 minutes. Tried contacting customer service to return and no response. DO NOT BUY FROM THIS COMPANY
July 16, 2025
Unprompted review
Reply from fluff.co
Hi Carroll,
We’re really sorry to hear this and appreciate you taking the time to share your experience. That’s definitely not the standard we aim to uphold, and we want to make things right.
Could you please share the email address associated with your order so our team can look into this and assist you directly?
– FluffCo Team
Mary Ann Farrell
Mary Ann Farrell
I don’t know about you, but, finding and ordering a pillow is like having a nightmare! I had so many questions for FluffCo. They answered all and were patient when I asked even more questions. Emy was patient and helpful. They were willing to process an exchange for me without hesitation.
In one of my email exchanges with Emy and the Customer Care Team, she said that they “always go above and beyond for our customers.” That was true for me!
July 7, 2025
Needed time to break in
When I first got this pillow, it felt too firm. After a couple of weeks, it softened up and became more comfortable, but I wish it felt perfect from the start.
June 15, 2025
Unprompted review
Reply from fluff.co
Hi Janey,
Thanks for sharing your feedback — we’re glad the pillow has become more comfortable over time, but we understand how important it is to have it feel just right from the start. Your note is really helpful and we’ll definitely keep it in mind as we continue improving our products.
If you'd like to explore another option that might be a better fit, feel free to share the email address associated with your order — we’d be happy to assist!
– FluffCo Team
Great customer service
July 12, 2025
Unprompted review
Wont' make this mistake again . . .
I purchased two standard soft fluff down alternative pillows and two king firm fluff down alternative pillows. I tried them and did not like the pillows, too soft and sleep hot. My head was hot all night. I decided to return them but it will take $85 to pay for postage to return them. I spent $162 so I loose almost 50% of my money. Wish I hadn't ever ordered them.
Finally did send the pillows back and instead of reimbursing me $162.32 that I paid, they only reimbursed me $157.31. Not sure what they were charging me $4.99 for.
June 26, 2025
Unprompted review
Reply from fluff.co
Hi Jill,
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. That’s definitely not the outcome we want for any of our customers.
To help us look into this and make things right, could you please share the email address associated with your order? We’d like to see how we can assist you further.
– FluffCo Team
Looks great but needs more firmness
Adding these pillows to my bed made my whole bedroom look more put together. They’re soft, elegant, and have the perfect amount of fluff to make my space feel like a hotel suite.
June 25, 2025
Unprompted review
Reply from fluff.co
Hi Lily,
Thank you for your lovely review — we’re so glad the pillows brought that elevated, hotel-like feel to your space! We also appreciate your note about the firmness and will definitely keep that in mind as we continue improving our range.
If you’d like help finding a firmer option, feel free to share the email address associated with your order — we’d be happy to assist!
– FluffCo Team
Decent pillow but could use more structure
It’s not a bad pillow, but I find myself needing to fluff it up often. It looks great on my bed, but I wouldn’t call it my go-to for a good night’s sleep.
June 15, 2025
Unprompted review
Reply from fluff.co
Hi Kyle,
Thanks for your honest feedback — we’re glad to hear the pillow looks great in your space! We also appreciate you sharing your thoughts on the structure, and we’ll definitely keep it in mind as we continue improving our products.
To help you explore a better fit for your sleep preferences, could you please share the email address associated with your order? We'd be happy to assist!
– FluffCo Team
Finally got my promo code to work on the third try
Took a couple tries for the discount to apply, but once it did, I felt better about the splurge. The pillow is beautiful—subtle stitching, nice weight, and a cool-to-the-touch cover. Worth the tiny hassle.
June 26, 2025
Unprompted review
Reply from fluff.co
Hi Natalie,
Thanks so much for your thoughtful review! We're glad the pillow lived up to the splurge — and that the promo code came through in the end. We appreciate you hanging in there and will definitely take your feedback into account as we continue refining the process.
If you ever need help with anything down the line, don’t hesitate to reach out!
– FluffCo Team
Showed up the same day as my refund request
I’d asked for a refund when tracking went silent… and then the pillow showed up later that day. Timing aside, the quality’s nice, though I do wish it had come faster.
June 26, 2025
Unprompted review
Reply from fluff.co
Hi Lillian,
Thank you for sharing your experience — we’re glad to hear you’re enjoying the pillow. We really appreciate the feedback and will be sure to pass it along to our carrier partners so we can continue improving the delivery experience.
If there’s anything else we can assist you with, feel free to reach out anytime via email at hello@fluff.co — we're here to help.
– FluffCo Team
Ordered a set, only one arrived — resolved quickly
Only received one pillow from a set of two. I emailed support and Julia responded within the hour. Second pillow was sent the next day. Smooth recovery, great quality.
June 25, 2025
Unprompted review
Reply from fluff.co
Hi Savannah,
Thanks for sharing your experience — we're really glad to hear it was resolved quickly and that you're happy with the quality. We’ll make sure to pass your feedback along to help us tighten things up even more on our end.
If there’s anything else we can assist you with, feel free to reach out via email at hello@fluff.co, or share the email address associated with your order — we’re happy to help.
– FluffCo Team
Promo code didn't apply to bundle, but still a great deal
Tried using an additional promo code on the 2x Hotel Pillows & Pillowcase Set but realized that extra discounts don't apply to bundles. Despite that, the 20% off bundle price is still a fantastic deal for such high-quality pillows and cases.
July 3, 2025
Unprompted review
Reply from fluff.co
Hi Aubrey,
Thank you for your feedback — we’re glad to hear you still found the bundle a great value! We understand the confusion around promo codes and truly appreciate you pointing it out.
To better assist you or clarify any future offers, feel free to share the email address associated with your order, or reach out to us directly via email at hello@fluff.co. We’re happy to help!
– FluffCo Team
Beautiful pillow, arrived a day late to our baby shower
It was meant to be part of our nursery gift setup, but delivery lagged a bit. Still, once it arrived, it absolutely elevated the room. Soft, serene, and totally photogenic.
June 19, 2025
Unprompted review
Reply from fluff.co
Hi Ainsley,
Thank you so much for your kind words — we’re thrilled to hear the pillow brought such a calming and beautiful touch to the space. We’re sorry it didn’t arrive in time for the special occasion, and we truly appreciate your patience.
If there’s anything we can do to better support you moving forward, please feel free to reach out — we’re always here to help.
– FluffCo Team
Never shipped and stopped responding
I placed my initial lip order from Fluff Australia in early April. After a month with no shipping information I contacted them and they responded promptly that there were customs issues but that they would ship in two weeks. Since then they sent a we really will ship in two weeks notice(no shipment). It is now July and they last sent a generic email May 28th that all backlogged emails and orders would be processed in two weeks. I sent another follow up a week ago and again yesterday with no response. At this point I have to assume I'm being scammed. I asked them to refund my order and will have to pursue a charge back with my credit card. Tidr- don't order, you won't get the product.
July 2, 2025
Unprompted review
Reply from fluff.co
Hi Steph,
We’re truly sorry for the inconvenience this has caused — it’s not the kind of experience we want any of our customers to go through. We really appreciate you taking the time to share your feedback, and we understand where you’re coming from.
To help us resolve this as quickly as possible, could you please share the email address associated with your order? We’d love the opportunity to make things right.
– FluffCo Team
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