fluxfootwear.com Reviews 65

This shoe company claims to provide more room in the toe box, but they definitely do not. I spent way too much money and wished I’d Have checked the reviewed prior because they are NOT worth the hype or the cost. My Brooks Glycerine and a pair I purchased on Amazon for 29.99 with a wider toe box are much more comfortable. If you have a bunion or bunions, do not count on these for relief. I’ve given them over 100k steps to allow time to adapt to my feet and they neither do that nor do they provide comfort

Useless customer service. Had a question about sizing and they said "just get the size you normally wear". I mentioned that the website says they run small and they said "it depends on the shoe" ? Hard Pass on this company.

Return policy is impossible. One can only return shoes if you try them on with socks and on carpet. It is difficult to know if they fit comfortably if you walk on tile or any other hard surface in your house - which you cannot do. Very disappointed that I spent $140+ for shoes that feel like wood on the soles if you wear them around for more than 5 minutes

Bought shoes in November. It is the end of February. Never got the rebate email. Sent customer service three separate emails asking what is going on. Same canned response from "same" customer service person. Never again. Customer service doesn't exist at this company

I have worn Xero brand shoes for 4 years so I am very familiar with wide toe boxes and zero drop. I decided to order Flux after being bombarded for over a year with advertisements. I trusted Flux's recommendation to order 1/2 size larger. The shoes arrived 8 days after they were ordered. I was busy assuming I had 30-days from receipt. The shoes are too big by the 1/2 size that was recommended, BUT Flux only gives you 30-days from order, not receipt for returns or exchanges, essentially 22 days for me, so I missed the exchange deadline. Now I am stuck with a useless pair of shoes which may be great, but which are too big to wear. DON'T ORDER 1/2 LARGER AND IF YOU DO, MAKE SURE TO RETURN THEM WITHIN 30 DAYS OF ORDERING, NOT RECEIVING THEM. HOW DOES AN 100% ONLINE SHOE COMPANY ONLY HAVE A ESSENTIALLY A 21-DAY RETURN POLICY?!!

I tried chat, I tried email, all I get is bots responding.

Shoes were two small - I ordered a men’s 9 - I was able to make an exchange for a 10 via email communication. They emailed me a return label for USPS.

The 10 fits great and is very comfortable. I like these shoes, will likely get more.

The worst return policy! I bought a pair online that did not fit; after many emails and photos they finally approved the return and sent a return label. It shouldn't be that difficult to return. I will not purchase from Flux because of this .
I also had to pay shipping to return.

These people are not only horrible human beings they are incompetent. I returned a pair of unused shoes, oh and they make you take pictures of the front and back. So when they get the returns back they don’t issue a refund they send you some excuse to not give you a refund, Buyer Beware they SUCK. Shoes are not supportive at all either.

The return process is extremely unfriendly and unnecessarily burdensome.

The company explicitly warns customers to order shoes effectively a size larger than normal, which already increases the likelihood of returns. Despite this, returns are met with a long, multi-step process requiring numerous confirmations, mandatory photo uploads from multiple angles, and strict timelines — all before even receiving a return label.

Refunds incur a $13 fee per sneaker, not per order, which becomes especially unreasonable when returning multiple pairs due to sizing guidance they themselves provide.

Despite the company’s claims about comfort and helping customers find the perfect fit, none of the shoes fit well. I ordered multiple sizes for both myself and my sister as Christmas gifts, and all of them felt awkward and lacked proper support.

While the product itself may appeal to some, the combination of misleading sizing guidance, uncomfortable fit, and a punitive return process is enough to ensure I would not purchase from this company again.

This place has the worst customer service. I emailed them 3 times. The agent tells me my return was received and they are processing. That is total garbage. The shoes remain in my home ready to be sent back. Way too small. Look nice but wrong sizing even after I went up a size. There seem to be good reviews but this place is terrible.

Shoes were heavy and rigid - not really athletic performance shoes at all. Gave them to Goodwill after 3 days after getting a sore on my heel. Got suckered in to the cash back program. Had to email them to get the cash back, then the amount $40 didn't cover a $35.00 hat - there was $11.49 in shipping fees (absurd). Never again.

The shoes cause blisters. Tried to return but on Sept 7 which is the last day for a return and it still wouldn't let me return. I have not been able to wear them since the second time due to heel blisters. I even have pictures of the blisters. I bought the right size but they are so uncomfortable . Do not buy!!! So expensive and not worth it.

I have 13 pairs & counting. These are hands down the most comfortable shoes I’ve ever owned.

i bought 2 pairs of shoes from them only because their shoes fit my feet and i have a lot of trouble finding shoes that fit. The first pair completely fell apart after only wearing them for a couple of months, the whole bottom of the shoe is almost completely detached, and i was told by the company " that is normal wear and tare"- they are $160 shoes, thats insane. Then i bought a second pair and wore them and they were supposed to be water resistant. I walked on wet grass and my feet were soaked. So i tried to return them and they refused even though they are still like new. This company is terrible and their shoe quality is horrible.

Shoes were as advertised but i did not care for the fit or feel so asked to return them. They required 3 photos and charged me a $14 restocking fee.

This is what pushes people like me to buy through Amazon or locally if possible.

now in physical therapy from flux walking shoes. shoe caused Overpronation resulting in excessive inward rolling triggering hip pain caused by bursitis.i thought my hip was going out and went to orthopedic. the doc set me up with PT. luckly i wore my flux shoes first visit. she had me walk around and noticed the overpronation and she recommended getting rid of those shoes asap. i’m going back to new balance.

I ordered my size and they were too small. Wanted to exchange them, but I can’t get any response from the company. At this point I feel like it’s a complete scam. Stuck with over $300 worth of shoes that don’t fit. I have reached out now seven times. Going to go to speed it with my credit card company. Do not buy from this company!!! if you do get ready to get stuck with the product, you can’t use if it doesn’t fit

I should have paid attention to these reviews. I’ve never dealt with a company with such poor Customer Service. Please don’t make my mistake.
I ordered shoes and the website states free shipping over a certain dollar amount. I was over that dollar amount. They charged me shipping anyways. I emailed them pointing out that they’re supposed to be free shipping and please refund the shipping. Their response? Essentially. “Yes you’re right. But our system defaults to charging you shipping so you should have changed the setting at checkout. Thanks. Bye”
They acknowledge that I was supposed to get my item shipped for free. They acknowledge that the only reason it’s not being shipped for free is that their system defaults to charging me. They make zero attempt to correct the issue. Just tell me I’m right and go away.

I have now chosen to return my shoes because I don’t want to do business with such a company. The return process is also cumbersome so if you don’t like the way, the shoes fit or look, they will make it very very difficult for you to do a return.

There are so many shoe companies at this time that you can try on and return for free with great customer service that I do not recommend this company at all.

I purchases both the Trainer and the Trail Runner in size 8.5. Both pairs were too small so I re-ordered both in a size 9.5, I was shocked to find that they were the same size. Flux had no interest in reviewing the manufacturing mistake.

Returning shoes from this store is a nightmare. Their return process is ridiculous and abusive. Shoes might look great online, but once you see them in person and try them on, the experience can be completely different. In my case, I didn’t even wear them—I simply tried them on, didn’t like how they looked on my feet, and decided to return them. I’m fully within my rights as a consumer to do so.

However, they only approve the return if they decide the shoes are “unworn,” which leaves everything up to their personal judgment. On top of that, they charge a $13 return fee, even though you also have to pay for the return shipping. It feels like they do everything possible to keep your money, placing unnecessary obstacles and penalties. It’s as if you’re being forced to keep a product you’re not happy with.

These kinds of practices are dishonest and unfair. Companies like Nike or Adidas don’t put you through such a tedious and punishing return process.

Additionally, if they arbitrarily decide your shoes don’t meet their return conditions, you could end up without the product and without your money. That’s why I strongly recommend only buying here with a credit card that offers consumer protection against opportunistic practices like this.

I will not be buying from this company again and I do not recommend this brand to anyone.