Fly365.com Reviews 82

Horrifying experience, we bought the tickects, verified the transactions in the midnight and only to found out the name of my daughter is missing in the system at the airport upon check in!! And She is 2 years old.

We could not re-purchase a new tickect as the airline was full. And we were not able to contact fly365 until days later. Their customer service line took us fifty minutes to talk to a real person after 15 calls. You would probably image their customer service would be empathizing the situation after causing their customer helpless at the airport and had to watch the check in time pass, right?

NO!!! THEY DONT SEEM TO CARE ABOUT THE DISASTER THEY HAVE CREATED AT ALL!!!!!!!

And we were not the only one booked from fly365 on that particular flight had the similar issue according to the airport service desk.

So,Seriously please avoid this company! If you want to book with them, forget it, if you have decided to, dont do it, and if you have booked, cancel it, report your card lost. By any meanings, DO NOT purchase from them, 90% chance it will be scam!!!

They dont need respect, THEY NEED TO BE SUED!!!!!

Total rubbish! They sent me the delayed ticket number by 9:47am which my flight is at 8:40am 12/1/2020! I was all ready and waited at the airport 2hours before the flight and at the counter can not provide me the tickets and the answer from them is the ticket number is not approved from Fly365!!! But I did received a confirmation from Fly365 website on the 11/1/2020 afternoon. Which is why Fly365 delayed and confused website cause me missed my flight, missed my hotel, missed my meeting also I have to pay extra to purchase another flight tickets!!! This is not acceptable and I have contact them seems the then has no reply no refund and no answer! Wasted my money and time for this rubbish!!!

Rubbish - don't even consider using. Book with airline directly for piece of mind. Wish I had.

I paid for my flights 7 days ago, but 365 have not paid Emirates.

I hope I could read these reviews before i book my business class international multi-city flight with them.

Very poor service. We were not informed to acquire Australia tranist visa in advance to the
trip via Australia. So we could not get on the flight and had to cancel the trip. What's more, they refused to rebook or refund which caused us several thousand dollars loss. It was so irresponsible.

I booked tickets to Vietnam through Fly365 as it was the cheapest deal available. Then I researched this company and my heart sank as I read all the bad reviews, and realized there was only email communication and a false New Zealand address. However, my tickets with Air NZ/Cathay Pacific came through fine (after a few days of stress-filled waiting), and all went smoothly, and we had a fantastic trip. I was very relieved! But in the future I think I will book directly with airlines. Less worry, and better communication channels!

After read the reviews I will never deal with this company, sounds like a scam. Thanks for the head up guys

Booked a pair of Business Class tickets in mid-November 2019 and received supposedly my Tax Invoice & Booking Confirmation from Fly365.com. I even went to the airline's website to verify the booking and found the booking there, and proceeded to select my seats, thinking that all is good. Not really - one crucial thing I forgot about, and had trusted Fly365.com on, was that I never did receive my Electronic Tickets!

Imagine my absolute shock when, 3 days before my flight, I realized that my selected seats have disappeared from the airline's website, and on calling the airline, was informed that no Electronic Tickets have been issued yet for my booking!

Yes, I most definitely thought then that I have been scammed by Fly365.com and that I was in deep trouble having booked all my accommodation, rental car, etc and not being able to fly in the midst of the peak year-end travel period.

Called the Fly365.com Contact Centre and spoke to Dominic, who promised to take responsibility to ensure that my Electronic Tickets are issued by their ticketing team within the hour and to call me back - sadly, this did not happen. I did not receive a call back, nor did Fly365.com email me my Electronic Tickets.

I only managed to find out that my Electronic Tickets have been issued by checking the airline's website - but the return sectors were wrong and was for a day earlier than what I had booked and paid for.

Tried to contact Fly365.com again, but their Contact Centre has supposedly closed and all I managed to get was their office closure message. All this occurred on a Friday, and I was supposed to depart the following Monday, with the Fly365.com Contact Centre supposedly operating only Mondays to Fridays.

It took quite some effort and a lot of patience and stress, but I did finally managed to get in touch with Nermeen (whom I gathered is based in Cairo, Egypt) via the Online Chat function who referred my case to her supervisor Veneet (whom I gathered was based in Dubai).

Veneet finally called me. I will not go into details here but I was given a bunch of explanations (or excuses) which I still do not totally buy, but at the very least, Veneet did apologize to me and acknowledged that it was the Fly365.com team who had made a mistake.

Given that the flights that I had booked and paid for were by them full and there was simply no way to get us on, I relented to accepting my fate but asked for Fly365.com to compensate me for the losses for having paid for accommodation and transfers that I now no longer am able to use and have to pay more to make alternative arrangements.

Veneet did agree to this, and as of now, the compensation did come back to my credit card. Travel is by now completed, so Fly365.com did honor their end of the deal and I had air tickets which I paid for to travel - therefore I cannot call Fly365.com a fraud.

It was definitely not a good experience, and will make me think many times before I use Fly365.com again (if ever), but in terms of customer service, I need to commend Nermeen and Veneet who literally saved the day and the reputation of Fly365.com, failing which I will now be calling the police, ACCC and my lawyers on them.

Just sharing my experience here. For anyone wanting to use, or using Fly365.com, suggest you monitor your booking very closely, call or check with the airline if your booking is well in place, and make sure you receive your Electronic Tickets to ensure that your booking is indeed real and valid.

One more thing to note is that Fly365.com does not appear to be ATAS accredited in contrary to what they claim on their website - checked this (too late) when the incident occurred and could not find them listed on ATAS, much less having won awards in the past few years, so do be wary using this Online Ticketing Agent.

Very bad site, booked a flight through skyscanner and fly365, fly365 sounds like a scam to me, i tried to email them for cancellation etc no reply in last one week, i rang etihad directly to check if its booked or not they said no confirmation of ticket or money paid, seem like i lost $1250 without any result. Its a SCAM for sure.

Excellent business class flight and price. Done my outbound trip and all was well no issues. Flight from Brisbane to Manchester UK return beat price.

False Itenary and not contactable at all!

Tried to change flights no reply to my email. Can’t call. Ticket will be voided. It’s a scam.

Thank god, I read the reviews and comments before booking an international flight with them!

After reading the reviews no way am i booking with this company. . Thank you for the heads up everyone .. Dont these companies realise some people do read these before they book and bad service costs money ..

Changed my booking with the airline and wouldn't even bother contacting me.

Worst site ever . I booked my flights through them a week ago . The money left my account and no ticket has come through .
There is no phone number you can contact.
They don’t respond through any of the support ways they identify the web chat , email or Facebook.
Do not use !

Avoid this company at all
Cost as that is what it will do- cost you! Bought a return flight , confirmed . Then my daughter was left at the gate with a cancelled ticket. In my opinion it’s a way for them to make money from a customer with no intention of honouring the original purchase . Avoid at all costs

Hopeless. No phone support what so ever, relying on email correspondence only. Chat was pointless also. Extortionate terms and conditions. Avoid. Avoid. Avoid.

Hi
I have had a very bad experience with Fly365.
I had flights booked with them for January 2019 and return in march. But due to ill health of my month I had to Fly before time and return was unchanged.
They cancelled my return and did not inform, And when I tried contacting them and informed about my situation and demise of my mother, they straight away denied to refund the ticket cost.
Instead they offered a credit with extra booking fees and variance of new ticket, if any, which was equivalent to a complete new fare.
I have had no consideration from there end. A very bad experience with FLY365.