I chose the Flyachilles product for its craftsmanship and timeless appeal for my home last year. When it came time to order product for the shop I knew exactly where to go.
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See what reviewers are saying
We have been looking for 2 Outdoor Fans with a led light option and a remote control option for some time now. This has not been easy and when we saw this Rustic Outdoor Fan from Flyachilles it met al... See more
The purchase process was quick & simple… I thought the price was high but once I got the lights, I understood why. These lights are super bright, vibrant precise colors, absolutely stunning! The light... See more
Three outdoor pendant lights were purchased and received mid Nov 2025. Lights are scratched, bent, and no instructions were provided how to mount the lights on junction box outside. Flyachilles does n... See more
Company replied
Company details
Written by the company
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Contact info
United States
- (800) 420-8588
- Hello@flyachilles.com
- flyachilles.com
Breach of guidelines
The perfect size lamp I had been…
The perfect size lamp I had been looking for, with a very compact base combined with the warm white light I had been trouble finding. Thank you!
March 29, 2026
Unprompted review
Absolutely love the lamps...best we've…
Absolutely love the lamps...best we've ever ordered!!
March 28, 2026
Unprompted review
Responsive online assist
Online response to my request was efficient and effective!
March 27, 2026
Unprompted review
Fantastic selection
Fantastic selection. Better descriptions of products than on similar sites. Can't wait to receive the floating lights for our pool.
March 26, 2026
Unprompted review
We have been looking for 2 Outdoor Fans…
We have been looking for 2 Outdoor Fans with a led light option and a remote control option for some time now. This has not been easy and when we saw this Rustic Outdoor Fan from Flyachilles it met all of our dimensional and design needs. Super easy ordering and website navigation. Very clear instructions provided on all return and refund provisions. We’ll be back to this website for sure!
March 25, 2026
Unprompted review
Checks all the boxes-Quality, Fast Shipping, Beautiful
I received my lights very quickly, and the order process on line was smooth and seamless. The table lamps are excellent quality and I am very happy with my purchase.
March 20, 2026
Unprompted review
I had a few questions and emailed…
I had a few questions and emailed customer service and they answered my questions. I cant wait to receive theses lamps
March 22, 2026
Unprompted review
Product is well designed and different
Product is well designed and different! Check out easy and love the free shipping.
March 20, 2026
Unprompted review
I really like this fixture
I really like this fixture, but DO NOT like the idea of an integrated LED. When it fails, I’ll have to replace the entire fixture, and if this one isn’t available, I’ll have to replace them all. Great for the company selling fixtures, not so great for me or the environment.
March 13, 2026
Unprompted review
Great buying experience
Great buying experience. Great products. Excited to get these installed.
March 19, 2026
Unprompted review
Easy to find out what I want to and all…
Easy to find out what I want to and all process is smooth and easy
March 18, 2026
Unprompted review
Misleading description of product features on website
Product descriptions on the site can be misleading and, thus, incorrect. When they say a light is dimmable, it is NOT,
Recently I purchased a ceiling fan/light from Flyachilles. A critical feature for me was that the light be dimmable, so I carefully read each product description to ensure that the fixture was dimmable. I settled upon a fan which expressly said that the light was dimmable and placed the order.
After receiving the fan and installing it, however, I found that the light was not at all dimmable. It was possible to change the quality of the light (from BRIGHT white to BRIGHT amber) but there was no way to dim the brightness of the light.
When I contacted customer service, their initial response "we’re very sorry for the disappointment.
... It does not support brightness dimming (increasing or decreasing light intensity). We understand how this could be confusing, and we sincerely apologize if the description was unclear."
In the end, they resolved the issue to my satisfaction.
March 1, 2026
Unprompted review
Reply from Flyachilles
Dear John,
Thank you for your detailed feedback. We’re truly sorry for the frustration and disappointment you experienced.
You are absolutely right—when a product is described as “dimmable,” it should clearly support brightness adjustment. In this case, the product only supports color temperature changes (warm to cool), not brightness dimming, and we acknowledge that this was not clearly stated. We sincerely apologize for the confusion and for any misleading impression our product description may have caused.
We also understand your concern regarding the return costs. Given that this issue stems from unclear product information, this is not the experience we want for our customers. Please reach out to us again directly with your order details, and we will review your case and work toward a fair and reasonable resolution.
Your feedback is extremely important to us. We are already reviewing and updating our product descriptions to ensure features like “dimmable” are communicated with complete accuracy moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
Sincerely,
Flyachilles Support Team
Repeat customer
Repeat customer, love my first light so much I came back to order 3 more. These put out much more light than any other brands purchased before.
March 15, 2026
Unprompted review
Great Products, Looking to Know More of this Compay
The products are great, customer service has been responsive. Having a system to give ETA for delivery is needed in my opinion. Not only did it take a month, which we were told is unusual, to get our order, there was no way to track it the first 3 weeks. We are Contractors and this makes our jobs much more difficult. We do plan on making another order, but hoping for an ETA prior to do so.
March 12, 2026
Unprompted review
I still haven't received the product…
I still haven't received the product but you make sure I receive a survey?????
Terrible customer service which to me is more important.
SLOW AND TERRIBLE DELIVERY SERVICE.
I ordered $1000 dollars in lighting and they can't even use FedEx overnight or 2 day shipping. I ordered the product on February 26 and I still have yet to receive it. The day of this review is March 14.
March 14, 2026
Unprompted review
Reply from Flyachilles
Dear Mario,
We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be.
First, we sincerely apologize for the delay in your delivery. Your order is important to us, and this is not the level of service we aim to provide. Please note that some of our lighting products require processing and handling time before shipment, and expedited options like overnight or 2-day shipping may not always be available depending on the item. That said, we understand that this was not clearly communicated and we apologize for any inconvenience caused.
Regarding the survey, it is automatically sent by the system, and we’re sorry if it felt inappropriate given that you have not yet received your order.
Please reach out to us directly with your order number at hello@flyachilles.com , and we will immediately check the status of your shipment, provide you with an update, and do our best to assist you further.
We truly appreciate your patience and the opportunity to make this right.
Sincerely,
Flyachilles Support Team
Total ease of shopping ad checkout!
March 13, 2026
Unprompted review
So far I’ve been very happy with the…
So far I’ve been very happy with the ordering process and can’t wait receive my lights
March 12, 2026
Unprompted review
The ordering experience was fine…
The ordering experience was fine however I’m unable to track the delivery using Shop. Also, I tried calling today, but was diverted to a Healthcare promo. I love to know when my order will arrive.
March 11, 2026
Unprompted review
Fast Handling of Expedited Shipping Problem
My difficulty in obtaining an expedited shipping upgrade was responded to and successfully handled very quickly.
Thanks
March 4, 2026
Unprompted review
Wonderful Customer Service
I am tremendously impressed with customer service. After realizing a mistake on my end of the online ordering process, Cleudia very kindly and efficiently took care of the matter. We were able to handle this and a slight payment adjustment easily through a couple email exchanges.
March 2, 2026
Unprompted review
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