flydubai Reviews 

During the time of crisis, Flydubai staff told me that my flight is cancelled, so I booked another ticket and left Iran. Later I realised the flight was not cancelled. Now Flydubai will not accept responsibility for their staffs action and misinformation and will not refund me. The most awful customer experience you can imagine. Not reading my emails and Facebook messages, providing automated replies, and closing the complaint case completely one way without any kind of actual care. I wish I could give them minus stars or at least zero star. When they don't take care of their customer in time of crisis, imagine what will they do in normal cases. Never fly with them. NEVER.

Poor service & Rude Staff.

No customer Service, no refund policy even if they cancel your flight, Vouchers suck because you my fly within 12 months, 12 baggage being thrown in carts , absolutely poor care forr peoples belongings , will never fly with them again , not recommeded.

First fact is this airline not recognizing its trustpilot profile, it says all about their policy of commitment and sense of responsibility. Second fact is if your flight is cancelled or there is any administrative issue, they never refund money but issue vouchers.
Got the luggage damaged and dealing with their customer service since 2 weeks now, wasting time and money for the calls. the online interface is useless, not providing even records of the messages sent. Asking more times the same pictures and the same information already registered at the airport counter. If you were a passenger flying soon, forget about having any refund or new luggage in a reasonable time. For instance, Etihad Airways sorted a similar issue in 48h without the need of any call.

One of the worst customer service experiences I have ever had.

Booking reference: XHG60O

I was denied boarding on my flight despite having a confirmed Business Class ticket (Booking reference: XHG600). As a result, I could not travel on 13 June as planned.

Flydubai promised to issue me two travel vouchers. I waited for three days, hoping they would send them so I could rebook my trip. They did not. Eventually, I had no choice but to buy another expensive Business Class ticket with my own money just to reach my destination.

Now I have been in Israel for 10 days, my return flight is approaching, and Flydubai still has not issued my second promised voucher. It has already been more than two weeks.

Every time I contact customer service, I receive the same automated reply telling me to wait for an email. No real update, no explanation, no solution.

This is unacceptable. Flydubai failed to keep its promise, and I am still waiting for the second voucher while my return journey is approaching.

I expected much better service from an international airline. Based on my experience, I cannot recommend Flydubai.

1 Star

Very disappointing experience with Flydubai on my flight from Dubai to Ashgabat.

Upon arrival, my checked baggage did not arrive with the flight, leaving me without my belongings while traveling. To make matters worse, there appeared to be insufficient cabin baggage space for passengers, creating additional inconvenience during boarding.

The lack of communication regarding my baggage situation has been frustrating, and I have been left dealing with uncertainty and additional expenses during my trip.

I understand that operational issues can occur, but passengers should not be left without their luggage and without clear updates. I hope Flydubai improves its baggage handling and customer service processes to prevent similar experiences for other travelers.

Thieves they cancelled flight and never refund monies never ever will fly with them lost over 1k GBP Their customer service is useless. They can keep the money and F… themself with this 1K. Poor customer service as its probably their policy🤣 I hope their bankrupt soon. Scammers!!!

The flight from Sarajevo to Dubai was a journey in bad way. The flight was diverted to Oman Muscat airport and next day they flown us back to Dubai, I lost all my connecting flights I was refused to have a hotel room despite my age. I spent over 70 hours on different airport's and finally got to my destination, destroyed physically, mentally and emotionally, took me a month to recover.
Flydubai refused to take any responsibility, no duty of care obligations whatsoever.

Worst Airline, Worst refund policy, worst customer service

I booked a flight with Flydubai and later received an email informing me that the flight had been canceled. Instead of offering a straightforward refund process, the email directed me to a link that automatically issued a travel voucher. There was no clear option to request a cash refund, despite the airline being the party that canceled the flight.

Flydubai did eventually respond to my emails, but only after significant delays. The process was frustrating and unnecessarily complicated. I also initiated a chargeback dispute through my bank, but Flydubai contested it, and the bank ultimately sided with the airline because the voucher had been issued and accepted as a form of compensation.

The only reason I eventually received a refund was because I managed to obtain written confirmation from Flydubai via email that they would process one. Even then, it took more than three months before the money finally arrived.

To make matters worse, I did not receive the full amount I originally paid. Due to exchange rate fluctuations during the lengthy delay, I lost approximately €19 despite the cancellation not being my fault.

A customer whose flight is canceled by the airline should not have to fight for months to obtain a refund that they are entitled to receive.

Based on this experience, I would be very hesitant to book with Flydubai again. The refund process was slow, stressful, and ultimately cost me money.

I am extremely disappointed with Flydubai. When I booked my flight, I specifically paid for a fare that included the option to rebook or request a refund. Now that I need to use those options, the airline is refusing to honour what was advertised and paid for.

Customers should be able to trust that the benefits included in their ticket will actually be provided. Selling a fare with flexible options and then making it difficult or impossible to use them is unacceptable.

This experience has been frustrating, disappointing, and has left me feeling completely let down as a customer. I expected much better service and transparency from Flydubai.

YOU HAVE BEEN DULY WARNED !
My mother in law had a massive heart attack so my wife had to quickly change her tickets and fly to Paris. We had purchased tickets with modification possible. In the end we spent hours on the phone with 4 agents, one more incompetent than the next, who each gave us false and misleading information, and who insisted that it was impossible to take the next flight out as there were no more seats available and that the next available option would be possible if we waited an entire day and paid a $4000 penalty. Now that's what you want to hear when your wife is melting down because her mother is hanging between life and death. In the end we managed to book the next flight on our own (surprise, surprise) at under 700 euros. We will caugh that one up to experience and never fly dubai again...
The cherry was that when we escalated our complaint to the company, we reived a laconic one liner that the company is within the scope of its rights bla bla… Just goes to show… where there is no will there is no way.

Very disappointing experience with Flydubai. Getting a refund is unnecessarily difficult and stressful. I have had to send numerous emails and spend weeks negotiating before they finally agree to refund my money.This is after them cancelling my flight for 5 consecutive times ,Even after approving the refund,am told i will take 7–10 weeks to receive it, which is an unreasonable amount of time to wait for money that should have been returned much sooner.
Customer service was slow and unhelpful throughout the process, and the lack of urgency made the experience even more frustrating. I would think twice before booking with Flydubai again.

I would honestly give Flydubai zero rating for my recent experience. Not only did some of the cabin crew have a very poor attitude, but the pilot’s behaviour was also disappointing. As passengers, we paid for our tickets and expected to be treated with basic respect and professionalism.This was my first time flying with Flydubai, and unfortunately the experience left a very negative impression on me. The crew appeared irritated and unapproachable, and the way the situation was handled lacked understanding and proper customer care.I understand that safety rules must be followed, but respect, patience, and good manners towards passengers should also be part of the service experience.

I had a very disappointing experience with Flydubai. In my experience, flights seem to be delayed frequently, which makes travel stressful and unreliable. The overall service does not justify the ticket prices, especially considering that fares are often quite expensive compared to the quality provided.

The food served onboard was also below expectations and lacked quality and variety. For the amount paid, I expected a much better experience in terms of punctuality, comfort, and customer service.

Overall, I don’t feel that Flydubai offers good value for money, and I would think twice before booking with them again.

The worst customer service. Will cancel the flight, have no viable alternatives and then only offer vouchers - dispute me never being able to use them - AVOID AT ALL COSTS

No customer service. Glitchy app and site, it is impossible to pay extras. Mixed my first name and my last name and so on

Fly dubai is ohnestly one of the worst airlines I have ever flown with. The ground staff at checkin counter in King Khalid Aiport was the rudest person I have ever dealt with. They insisted my laptop and carry on had to be weighed together and I was told I had to pay 500SAR to put my bag in hold cause it was 1kg over.

I told them shoudl be looked at seperatly and this is really poor form from the airline.

His response and I quote, "shut up!" I said excuse me and he repeated "Shut up!"

This guy should not be employed at any airline let alone dealing with customers.

I fly in an out of Saudi weekly and I rarely use this airline nor will I ever fly with them again.

Reading the other reviews on here I am frankly shocked, it all seems very repetitive.

Never again. Don't fly flydubai !!!

Worst service from Flydubai.
Delayed & Reschedule my flight 3 times and at third time, they were again going to delay it but I bought another flight and Flydubai did not refund my ticket purchased but told me that to use it in one year time.

I cancelled flights for 7 family members due to ongoing tensions in the middle east. Had booked their most expensive fare category (flex) because it promised full refund on cancelation.

It turns out that in the fine print "full refund" actually means refund to vouchers in the specific passenger names + vouchers expire after 12 months. So no possibility of a refund to credit card, and vouchers can't be used for fly Dubai bookings if the booking is not in the name of the passenger named on the voucher, even by the person that paid for the ticket.

So essentially they don't allow a real cancelation. You can't do what you want with the money you paid and even if you accept their vouchers, they expire in 12 months....so your money will vanish.

Its absolutely misleading to advertise flex fares as fully cancellable and then hide all the restrictions in the fine print. Absolute scam company.