Flair Airlines Reviews 

I had the worst experience flying with Flair Airlines.
I traveled from Vancouver to Edmonton with my backpack and was not asked to check it or pay any additional fees. However, on my return flight, for the exact same backpack, I was suddenly required to pay $99. There was no clear explanation for this inconsistency .
This feels extremely unf(L)air and like a very poor business practice. Charging customers differently for the same item on the same route is unacceptable.
I am extremely dissatisfied with this experience and will never travel with Flair Airlines again. Absolutely horrible experience.

Bad experienced and gave me a lot of hustled, never try this again, it’s like a scam for carry on and check-in luggage fees, too expensive if you add for more check in luggage and inconsiderate staff

We recently had a very disappointing experience at the airport and feel it is important to share.

We attempted to complete online check in multiple times before arriving at the airport but kept receiving system errors. We tried again on the way and experienced the same issue. Once at the airport, we attempted self check in at two separate kiosks and again received errors.

At the counter, we were asked to provide proof of the system error. We were unaware that screenshots were required as no such instruction appeared during our attempts. Even more concerning, only part of our group was able to check in under the same reservation, which created additional confusion and stress.

During baggage verification, we followed all instructions and placed our personal items into the sizer. Four fit without issue. One required adjustment, and we immediately agreed to remove items and pay for an additional carry on bag. Despite cooperating and agreeing to pay, we were repeatedly instructed to re place all bags into the sizer multiple times. A second attendant was called and the entire process was repeated again.

When we politely mentioned that the bags had already been checked several times, we were told the agent could make us redo the process as many times as he wanted and that boarding could also be refused. We were also told we could “go ahead and complain.” This felt unnecessarily intimidating, especially since we were fully cooperating and trying to resolve the matter calmly.

We ultimately paid for the additional bag. However, at the gate we observed other passengers placing bags into the sizer forcefully and being allowed to proceed without additional charges, which raised concerns about consistency.

We completely understand and respect airline baggage policies. Rules are rules. However, the repeated checks, dismissive communication, and tone used made the experience stressful and embarrassing for our family.

We hope the airline reviews both the system issues and the way this situation was handled. Clear communication and respectful treatment go a long way, especially when families are already dealing with travel stress.

If anyone else has experienced similar issues with check in system errors or inconsistent baggage enforcement, I would be interested to hear your experience.

First time flying with Flair never again! Great price on ticket however my carry on did not fit into their small box. I ended up having to pay $110 for my small carry on! You don't have a choice.

They charge you for every single thing. Stay away from them. I was able to travel with my personal bag going to Canada. But coming back they charged me over $100 for that same bag. Even though you book as a group they deliberately make everyone sit separately. They try to pinch every penny out of you.

The worst flight experience Ive ever had. Employees on their phones being ratchet and laughing after I missed my flight. Took 2 hours to get my lost luggage. Unhelpful.

Flair is a perfectly fine airline. You just need to know their rules. Our 2 return flights with 2 big bags each was $1,000 less than Air Canada. Definitely get the Express option. Both check/ ins were totally painless - Express is like business class checkin. Your can safely ignore any whinges in the reviews about baggage etc - just people who don’t do their homework. They have a modern fleet. I’m from Australia and don’t work for them. With the money we saved we had a great dinner in Calgary. Good luck Flair.

AWFUL! AWFUL! AWFUL! AWFUL !!!!!!!Experience. I will never ever! ever!Fky with these clowns again. Too long to explain. HORRID!HORRID! HORRID!!

Have been unable to get a refund they promised in writing for the past 10 months, had to submit a complaint to the CTA. Waiting on the CTA to force their hand to pay the money they promised.

This airline is garbage they cancel of a flight on me and they never give me my money back. They are the one that canceled. I have the proof I tried many times to get my money back and nobody never answered my calls or emails this was a year ago what a dishonest company do not ever buy a flight with them

I use them to fly from Toronto to gdl all the time and yes their sizing for carry ons is so stupid but they are always on time and the flight attendants are so nice as well. Will keep using them

Absolutely horrible airline, tickets cancelled for no reason

Absolute garbage airline. It looks low cost but then they go after every dime in your pocket. $70 for a carry on? I made an error, paid for checked when it should have been carry on. They WOULD NOT help at all, said it's policy.....c'mon, it was two weeks before the flight and they refused to switch it. The seats on the flight were the most uncomfortable ever, even with the extra legroom we paid for. They didn't even offer a glass of water on the flight. Bags took forever to offload. DO NOT FLY FLAIR

Absolute garbage airline. I made a mistake on booking and they made me pay 4 seat selection as they said that does not carry over to the new reservation. Useless customer service and they give zero shits about customers while their terms of service are just a money grab. Karma will take down Flair soon.

The price and service was excellent. The seating arrangements are much larger than West jet who i fly with a lot. I wouldn't hesitate to fly Flair again.

Terrible experience with Flair on my recent Toronto to Vancouver flight. I was forced to pay $117.52 for a small, mostly empty gym-style bag that could have easily fit the sizer if compressed. The agent, who identified herself as a supervisor, was rude, dismissive, and refused to show her ID or provide a proper tax receipt—even though this was a business trip and I requested one multiple times.

Other passengers with larger bags were allowed through with no issue. When I asked for help, she threatened to call security. I’ve flown with the same bag before and never had a problem. This inconsistent, unprofessional treatment and lack of accountability has made me question ever flying with Flair again.

Avoid if you value fair treatment and basic customer service.

If I could rate this zero stars, I would. This was hands down the worst travel experience I’ve ever had, and I’m a frequent traveler.
This review is not about Flair being a low-cost airline. I understand the model. I can accept no free water, non-reclining seats, strict baggage rules, and even being charged over 300 grams of extra weight (as ridiculous as that was — I just removed one of my kid’s shoes). Add all of that together and it’s hard to imagine anyone ever having a great experience with Flair — but still, that’s not what this review is about.
This review is about how mean and disrespectful most of their staff were.
I traveled from Vancouver to Cancun with my mom and my two kids (ages 6 and 1). My mom can’t walk long distances and is waiting for foot surgery, so we requested a wheelchair at check-in. We waited over 30 minutes with no help. Every time I asked, I was told to go sit back down. Eventually, I had to go to the information desk and get one myself.
During check-in, staff made us put all our personal items into their sizing box. One item was a gingerbread house kit my son had been excited to bring to his great-grandma for Christmas — something he had talked about for weeks. The staff acknowledged it, had us move on, and did not tag it, nor did they properly tag my backpack.
By the time we got to the gate — exhausted, pushing a wheelchair, carrying bags, a baby, and managing a 6-year-old — we were stopped again. They questioned the tags, made us leave the boarding line, and demanded we re-measure everything. I explained we had already done this at check-in and that the missing or incorrect tags were not our fault. No one listened. They just repeated, over and over, to leave the line and re-measure.
Then I was told I had to pay $100 to bring the gingerbread house on board as a carry-on. I explained it could fit under the seat and that it was just a small cookie box. One staff member responded rudely, “Are you going to eat the cookies on the plane? No? Then it’s a carry-on.”
The staff member holding our passports was incredibly rude, raising her voice and speaking to me disrespectfully while her colleagues stood by or backed her up. When I tried to explain how difficult it had been getting there with kids and a disabled parent, and how unfair and uncompassionate the situation was, all she would say was:
“Do you want to pay for the carry-on or not?”
When I took my phone out to note her name and asked for it, she yelled that if I was recording her, she wouldn’t let us board. I told her I only wanted her name to report the way she was treating us. She refused and continued yelling.
In the end, I was forced to throw the gingerbread house in the trash. My son cried and tried to pull it back out, saying it was for his great-grandma. I was crying too — overwhelmed, helpless, and humiliated — while being rushed onto the plane.
I have never been treated so badly by airline staff in my life.
Saving a couple hundred dollars is never worth this level of stress, cruelty, and lack of basic human compassion. I hope this review saves someone else from experiencing what we did. This was absolutely my last time flying with Flair.

I have tried to book a flight from Edmonton to Vancouver using the FEBESCAPE promo code which was given to me by social media. I went through the long process of booking to no avail. The billing information could not be completed ( would not take the province). I tried again a number of times. This morning I talked to a real person at Flair expecting help. She guided me through the process and finally advised me that I could not use auto billing info when booking. She refused to simply book for me. When I tried to book again on line the price came out $70 more. So frustrating!! When you finally get to a real person you actually expect them to help.

Our experience with this airline was extremely negative — in both directions.

We flew from Abbotsford to Mississauga. The flight was about 4 hours long, departing at midnight and arriving around 8 a.m. with the time difference. On a night flight like this, it is reasonable to expect some opportunity to sleep, especially when you arrive in the morning and have a full day ahead.
However, throughout the entire flight, the crew kept the cabin lights fully on and made frequent announcements, creating conditions where it was simply impossible to rest. I did not get even a minute of sleep.

The return flight was even more absurd. We flew with the same airline and the same crew: departure at 8 p.m. from Mississauga, arrival in Abbotsford around 10:20 p.m. This time, it would have made sense not to sleep, since the night was still ahead. Based on the previous flight, I expected similar conditions.
Instead, the opposite happened: the lights were turned off and the cabin was kept quiet, clearly encouraging passengers to sleep — which made no sense for an evening flight.

What made it even worse was the unbearable heat in the cabin. I am a person who is usually always cold, yet this time it was so hot that I had to strip down to a T-shirt — and even that did not help. It genuinely felt like a sauna on board, causing significant discomfort and exhaustion.

Overall, it felt like this airline was mocking its passengers, creating the worst possible conditions on each flight. Somehow, they managed to ruin both trips.

And this is without even mentioning how cramped the seating is: very small seats, extremely limited legroom. Even at my height of only 160 cm, my knees were almost touching the seat in front of me. The seats do not recline at all.

In total, this amounted to nearly 9 hours of pure discomfort. A deeply disappointing experience that I would not recommend to anyone.

It’s very very very bad staff specifically on Toronto airport. These people are disgusting. Please do not book this flight even if it is cheap.