Flyhjælp Reviews 5,081

Great experience with them! It was super easy to fill out the form and provided all the necessary information. They took care of it within a month and I was able to get back 420 EUR. Thank you so much!!

My KLM flight from Copenhagen to Amsterdam on 4 January 2026 was cancelled. KLM’s IT system failed, so the operational situation was chaotic. KLM sent me an email “This situation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply”.
It was good to use Flyhjælp in this situation.

My experience with Flyhjælp has been very disappointing.

The case handling time was long, and communication throughout the process was limited. In the end, Flyhjælp chose to close the case, citing a lack of documentation — including the fact that the airline would not provide a so-called Handling Report, which could have documented the delay.

It seems problematic that a case is closed due to missing documentation, especially when the airline itself holds that documentation. As a customer, you would expect a company like Flyhjælp to be better able to obtain relevant evidence or advise on alternative options.

Overall, the process leaves the impression of limited effectiveness and value compared to what is otherwise advertised.

I would therefore not recommend Flyhjælp to others.

Got money b back. It took three years due to the court process but was informed throughout

It was top notch service and so easy and seamless to apply online, not difficult at all.

I was pleasantly surpriced how efficient and fast everything worked out.

Thank you for all that you do!

Really easy to work it through and it went well!

Thanks for making things right! No parents should be left alone in an airport for a whole day with a small child. Norwegian should be ashamed of how they handle our case.

Worked very well. I filed my case and Flyhjælp.dk took it all the way. Air India refused compensation, but then Flyhjælp took it to court and won the case and I got compensation. I would not have gone throught that myself.

Took many mails and correspondence to get case solved. And with the payment of 120 euros as fee, I didn’t get much. I could have done all the work myself with the airline and saved the fee. We travelled as a group and some got money within 2 weeks and others 3 months.

The company took my case about a 6 hour delayed flight ( CpH-Istanbul-Hanoi) in 2023. Yes, it took some time, but this week I got my compensation. I was constantly updated about the progress throughout the 2 years. Last week I got the good news they have won and the money were paid out to my account in 3 days. Recommend 100% !!

I never talked to them on phone, I put my case re compensation from their website, recommended by someone, these guys are awesome, totally professional, time to time they sent me update about my case , guided me extremely well. 5/5 , recieved my money today within in 20days.

Excellent job. The case looked like a lost cause because the airline refused any responsibility and delayed the process. It took a long time but in the end we got compensated thanks to Flyhjælp.

I had several horrible experiences with Lufthansa ("RyanAir of mainland Europe", it seems!) in 2024 (planes cancelled last minute and next to no customer service help).
Lufthansa had the gall to claim they were not liable and refused to pay compensation.

"Flyhjælp" took them to court and after almost a year, they won all claims on my behalf - money well spent!

I found the help and money return very satisfying. I recommend these guys to everybody even though it is a Long proces.

It is good that Flyhjælp kept on going with the case even though it took a very long time. It was a case where the responsibility was not clear was it the booking company or the airline? A flight was just cancelled 3 weeks before departure without compensation. The flight was in 2023 and we got the money in 2025.

Very helpfull in getting out money from the airline company. They resisted to the last, but Flyhjælp stood up to them and we won.

Flyhjælp have been very helpful when a Ryan Air flight was canceled. They had to take the case to court and won it on my behalf. Very satisfying for me and I Can recommend Flyhjælp.
Poul S. Nielsen

After an unsuccessful attempt to get at least part of the price of a cancelled flight back, a friend recommended contacting Flyhjælp.
I was kept informed of the progress throughout the entire process. And to my great satisfaction, Flyhjælp completed the task and part of my money was refunded.
Now I also recommend Flyhjælp to my friends when they find themselves in a similar situation.

It took some time, but Flyhjælp won my case. I would never succeed on my own.

I am happy we won the case.
I think it is a little expensive but I also know that this is money you will not easily be able to get if you do it by your own. So I think this is a good service.