The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
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Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Disappointed to learn that your…
Disappointed to learn that your products are made in China. I thought your business was a small business in North America.
March 19, 2026
Unprompted review
Reply from FlyHugz™
Hello Dorothy,
Thank you for sharing your thoughts—we understand where you’re coming from.
FlyHugz is a global brand, and while we are not based in a single manufacturing location, our products are produced through carefully selected manufacturing partners who meet our quality and safety standards. This allows us to maintain consistent quality, durability, and comfort while keeping pricing accessible for travelers.
We’re sorry if this wasn’t what you expected, and we appreciate the opportunity to clarify. If you have any other questions or concerns, feel free to reach out to us at support@flyhugz.com
.
Warm regards,
The FlyHugz Team
Shipment still not here!
March 24, 2026
Unprompted review
Reply from FlyHugz™
Hello Christine,
We’re sorry to hear that your shipment hasn’t arrived yet and understand how frustrating that can be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. We’d really like to help look into this for you as soon as possible.
Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and our team will gladly check the status of your shipment and assist you further.
We’re here to help and will do our best to resolve this quickly for you.
Warm regards,
The FlyHugz Team
Happy to have finally tried
My boyfriend and I finally got to try ours out. Pillow wrap works great while keeping your head from bobbing I all directions. I did find that mine may have been a little high so I wasn't in a completely relaxed position. The mask didn't let in any light and the earplugs worked as they should.
March 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Sherri,
Thank you for sharing your experience! We’re so glad to hear that the pillow helped keep your head supported and that the mask and earplugs worked well for you.
We appreciate your feedback about the height as well—fit and comfort can vary from person to person, and insights like this are really helpful as we continue to improve our design.
Wishing you and your boyfriend many more आराम and comfortable travels ahead with FlyHugz! ✈️
Warm regards,
The FlyHugz Team
Follow Up Customer Service sucks....
Well I was initially very happy with the delivery times, product when using but then the zipper broke and I immediately sent the email to say hey it's not what i expected. Especially as it was a short trip of 2 weeks and only used it for the 2 weeks intermittently when out in the community.
I sent a photo of the zipper and as yet I have not received a response, at least AI in my email reminds me that I haven't received a response. If you are going to replace it, then at least send me an email to tell me the outcome.
I did find the neck pillow really good to use, wondered if it could be engineered a little differently for different neck heights but overall saved my neck a lot of pain when i have used the usual neck pillows when travelling.
March 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Kerry,
Thank you for your feedback, and we’re really sorry to hear about the issue with the zipper—especially after you had a positive experience using the pillow.
We completely understand how frustrating it is not to receive a follow-up after sending photos, and we sincerely apologize if your email was missed or delayed. That’s certainly not the experience we want for our customers.
After checking our records, we were unfortunately unable to locate your correspondence, but we’d really like to make this right for you. Please reach out to us again at support@flyhugz.com
with your order number and the photo of the issue, and our team will prioritize your case and assist you with a resolution.
We also appreciate your feedback regarding the design and fit—this is very helpful as we continue to improve our products.
Warm regards,
The FlyHugz Team
Don't Order From This Company!
On January 5, I purchased the noise cancelling earplugs. I found them to be ineffective as they cancelled little to no noise. After contacting the company to inquire about the return procedure and mailing address, I was assured once they received my returned item, I would receive my refund. It has been almost 2 months now, and after several attempts to contact them I still have not received my refund. I would not recommend purchasing from this company!
Fly Hugz says they have no record of my interaction with them but I do have emails...
1/14 - I emailed FlyHugz and requested a return and refund, and asked for mailing address for my return.
1/18 - I received an email from The FlyHugz Team (from a different email than the support email I sent my initial correspondence to) with a NJ shipping address for my return.
1/18 - I responded to that email asking what other information I should include in my return in order to process my refund correctly.
1/26 - the email from the FlyHugz Team said to include my order number and name in my return.
1/31 - I replied to the email and stated that I had sent the return this day via USPS.
3/12 - Since I STILL HAD NOT received my refund, I once again emailed FlyHugz to request a status update and to this date, I STILL HAVE NOT RECEIVED A REPLY.
March 20, 2026
Unprompted review
Reply from FlyHugz™
Hello Ginny,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
After carefully reviewing our records, we were unfortunately unable to find any correspondence regarding a return or refund request for this order. The only message we were able to locate was a request to stop receiving emails, and no further details about a return were provided.
We’d really like to clarify and resolve this for you. Please reach out to us at support@flyhugz.com
with your order number and any proof of return (such as a tracking number or receipt) so our team can properly investigate and assist you.
We’re here to help and will do our best to sort this out as quickly as possible.
Warm regards,
The FlyHugz Team
30+Days NO REFUND
I returned my item as directed by their website and after more than 30 days of FlyHugz receiving my return and several emails back and forth, I have yet to receive my money back! Buyers beware!
March 23, 2026
Unprompted review
Reply from FlyHugz™
Hello Stephanie,
We’re sorry to hear about your experience and understand how frustrating it must feel to be waiting for your refund.
After reviewing our records, we were unfortunately unable to locate any confirmed return or ongoing correspondence matching this case. We’d really like the opportunity to look into this properly for you.
Please reach out to us at support@flyhugz.com
with your order number and return tracking details, and our team will promptly investigate the status of your return and refund.
We’re here to help and will do our best to resolve this as quickly as possible.
Warm regards,
The FlyHugz Team
I got my package and it came damaged
I got my package and it came damaged. I IMMEDIATELY called customer service and left a voicemail. Received no call back. I sent 3 emails before getting a reply stating the return policy was attached, it was not. Emailed back asking g to have the attachment resent to me. That again has been over 3 days. This is the WORST CUSTOMER SERVICE I have ever had to try and work with. It hardly exists. I got my package on March 9th and I have yet to receive any information . Or offer of replacement, refund , etc. it is now March 22.
March 9, 2026
Unprompted review
Reply from FlyHugz™
Hello Barbara,
We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially after receiving a damaged item.
After reviewing our records, we were unfortunately unable to locate consistent correspondence matching this timeline, and we sincerely apologize if any of your messages were missed or if our response did not include the correct attachment as intended.
This is certainly not the level of service we aim to provide, and we’d really like the opportunity to make this right for you. Please reach out to us at support@flyhugz.com
with your order number and, if possible, a photo of the damaged item, and our team will prioritize your case and assist with a suitable resolution, whether that be a replacement or refund.
We appreciate your patience and the chance to resolve this properly.
Warm regards,
The FlyHugz Team
Bought these for my son and myself for…
Bought these for my son and myself for a trip overseas. We both loved them! They did exactly as advertised, kept our necks supported, and made sleeping a little easier in economy class. The eye mask was great too! Kept out all light and is very light and comfortable!
March 13, 2026
Unprompted review
Reply from FlyHugz™
Hello Justin,
Thank you for sharing your experience! We’re so happy to hear that both you and your son enjoyed the pillows and that they made sleeping in economy class a bit easier.
We’re also glad the eye mask worked well and added to your comfort. Wishing you both many more relaxing and restful travels with FlyHugz! ✈️
Warm regards,
The FlyHugz Team
I have not received my items until now
March 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Aurora,
We’re sorry to hear that you haven’t received your order yet and understand how concerning that must be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. We’d really like to help look into this for you as soon as possible.
Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and our team will gladly check the status of your shipment and assist you further.
We’re here to help and will do our best to resolve this quickly for you.
Warm regards,
The FlyHugz Team
Even better than advertised
I'm glad I allowed a full month for this wonderful neck cushion to arrive -- because it finally arrived 16 days later than originally predicted. I popped it out, put it around my neck, and pretended I was in an airplane seat for two hours on my couch. Nearly fell asleep in front of my tv! So comforting, supportive, so wonderfully adjustable -- quality fabrics and construction. Absolutely the BEST neck pillow I've ever tried. Exceeded my expectations and surprised my picky husband! Be sure to watch the ads, so you can order this at the best possible price. I see a lifetime of comfy long-distance flights ahead of us!
March 18, 2026
Unprompted review
Reply from FlyHugz™
Hello Susan,
Thank you so much for your fantastic review! We’re thrilled to hear that the FlyHugz pillow exceeded your expectations and even impressed your husband. 😊
It’s wonderful to know that you found it supportive, adjustable, and comfortable enough to nearly fall asleep on your couch—that’s exactly what it’s designed for! We hope it makes all your long-distance flights much more restful and enjoyable.
Happy travels and many comfy journeys ahead! ✈️
Warm regards,
The FlyHugz Team
I am satisfied with the neck pillow
I am satisfied with the neck pillow. It has good support. The fabric is soft. I like the velcro adjustment. I did manage to fall asleep during my flight
March 15, 2026
Unprompted review
Reply from FlyHugz™
Hello Judy,
Thank you for sharing your feedback! We’re so glad to hear that the FlyHugz pillow provided good support and that the velcro adjustment helped you get comfortable enough to fall asleep during your flight.
Wishing you many more restful and relaxing travels ahead! ✈️
Warm regards,
The FlyHugz Team
Great Product and Experience
It was simple to order and the order arrived quickly! Lots of communication along the way. The neck wraps seem pretty comfortable just wearing them at the house. They should work great for some upcoming long flights. They are also very well made. Great job guys!
March 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Geoffrey,
Thank you for your wonderful feedback! We’re glad to hear that your order process was smooth and that the neck wraps feel comfortable even at home.
We hope they make your upcoming long flights much more restful, and we really appreciate your kind words about the quality of our products.
Warm regards,
The FlyHugz Team
The FlyHugz pillow was fantastic!
The FlyHugz pillow was fantastic! They are high quality and did their job way better than other versions out there. The Velcro is strong and held tightly. My wife just used them for a 5 hour "Red Eye" over night flight. I was able to get a couple of hours of sleep due to this pillow. My neck didn't hurt at all and that was very surprising, since I have had two neck fusions in the past decade. Also, my neck wasn't all sweaty after using it. We are happy with the purchase and grateful it worked. One word of caution, I bought it over 2 weeks before my trip and the delivery kept getting delayed. In fact, it barely arrived the day we left for our trip. It was too close for comfort. So order it early!
March 7, 2026
Unprompted review
Reply from FlyHugz™
Hello Jared,
Thank you so much for sharing your detailed experience! We’re thrilled to hear that the FlyHugz pillow provided the support and comfort you needed—especially given your history with neck issues. It’s wonderful that it helped both you and your wife get some rest on the flight.
We appreciate your note about ordering early—delivery timing can vary, so planning ahead is always a good tip for fellow travelers.
Wishing you many more comfortable and restful trips ahead! ✈️
Warm regards,
The FlyHugz Team
Travel pillows etc came really quickly!
Travel pillows etc came really quickly!
Looking forward to using them in Aprilon a really long overnight flight 😴
March 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Judith,
Thank you for your lovely feedback! We’re so glad to hear your FlyHugz order arrived quickly.
We hope the pillows make your long overnight flight in April much more comfortable and help you get plenty of rest. Wishing you safe and relaxing travels ahead! ✈️😴
Warm regards,
The FlyHugz Team
Easy to order and arrived when expected
March 1, 2026
Reply from FlyHugz™
Hello Leah,
Thank you for your feedback! We’re glad to hear that your order process was easy and that your FlyHugz pillow arrived on time.
Wishing you many comfortable and restful travels ahead! ✈️
Warm regards,
The FlyHugz Team
comfortable support
i really love how it envelopes my neck.. like a comfortable neck brace which supports my head as i sleep comfortably. Truly a game changer!
March 11, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your feedback! We’re thrilled to hear that the FlyHugz pillow feels so supportive and comfortable—like a “neck brace” that lets you sleep peacefully.
It’s wonderful to know it’s making such a difference for you on your travels. Wishing you many more restful journeys ahead! ✈️
Warm regards,
The FlyHugz Team
I ordered the pillow several weeks ago
I ordered the pillow several weeks ago, I have not received it yet. I have tried contacting the company, no response. I have tried tracking it but no success
February 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Mildred,
We’re really sorry to hear about your experience and understand how frustrating it must be not to receive your order or see any tracking updates.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. Sometimes emails can end up in spam folders or may not come through successfully.
We’d really like to help resolve this for you as soon as possible. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and our team will gladly investigate your order, check the tracking status, and assist you further.
Your satisfaction is very important to us, and we’re here to make this right.
Warm regards,
The FlyHugz Team
I visited Norway last August and…
I visited Norway last August and remember how difficult it was to sleep using a typical neck pillow. Saw this product and had to have it. While I haven't had an opportunity to officially use it while flying, I tried it on and believe it will be the solution I was looking for.
February 28, 2026
Unprompted review
Reply from FlyHugz™
Hey,
Thank you for sharing your experience! We completely understand how challenging it can be to get good rest with a typical neck pillow, especially on long trips.
We’re so glad to hear that your first impression of the FlyHugz pillow feels promising, and we hope it turns out to be exactly the solution you were looking for on your future flights.
Wishing you comfortable and restful travels ahead! ✈️
Warm regards,
The FlyHugz Team
Poor Customer Service
I have been reaching out to FlyHugz for over two weeks now with no response and now they want me to write a review, so here it goes.
I had an older FlyHugs and it was fabulous but I lost it so I wanted to order another one. I chose the pink cover which I find to be cheap fabric that will get dirty quickly and is so flimsy it could rip easily. I sent an email asking about this but no response.
I also reached out because I accidentally chose a second pillow kit that included an eye mask. I felt I was being tricked into making this purchase so I requested a free return shipping option. Upon reading up on FlyHugz return policy, they don't allow returns when a customer orders something accidentally - say what! I was an eCommerce manager for 7 years and know this is a rediculous return policy.
I am still waiting to hear about my return request and feel I am being ignored. This is a bad customer experience, especially since I loved the pillow but am disappointed by lack of attention to my concerns and the fact the fabric is not to my liking. I would really like a response so I can change my mind about their poor customer service.
On another note, I love the pillow, it works so good when I am on a plane, I can actually sleep by using it.
March 13, 2026
Unprompted review
Reply from FlyHugz™
Hey Robin,
Thank you for sharing your detailed feedback, and we’re truly sorry to hear about your experience.
After reviewing your case, we can confirm that a refund has already been processed for your order. If for any reason you have not received it yet, we kindly ask that you reach out to us again at support@flyhugz.com
with your order details so we can promptly check the status for you.
We sincerely apologize if it felt like your messages were not addressed—this is never the experience we want for our customers. Your feedback regarding the fabric and ordering experience is noted and appreciated as we continue to improve.
We’re really glad to hear that you still love the pillow itself and that it helps you get quality rest while traveling—that means a lot to us.
Warm regards,
The FlyHugz Team
So far so good!
So far so good! Took a flight from BOS to DFW and locked in! Heading from BOS to SF in June so that will be the real test, but it works much better than the horseshoe pillow I've used in the past. Very comfy and I like that you can adjust it as tight or as loose as you want.
March 5, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your experience! We’re so glad to hear that your FlyHugz pillow worked well on your flight and felt more comfortable than a traditional horseshoe pillow.
It’s great that you’re enjoying the adjustable fit—that’s exactly what it’s designed for. We hope it performs even better on your upcoming BOS to SF trip in June! ✈️
Wishing you a smooth and restful journey ahead.
Warm regards,
The FlyHugz Team
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