The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
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I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
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Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love these pillows and give them to…
I love these pillows and give them to my customers for their long trips. The sales are the best.
May 4, 2026
Unprompted review
Reply from FlyHugz™
Hello Linda,
Thank you so much for your wonderful support! We’re thrilled to hear that you love the FlyHugz pillows and even share them with your customers for their travels. 😊
It means a lot to us that you trust FlyHugz, and we’re glad you’re enjoying the sales as well!
Kind regards,
FlyHugz Support Team
Waiting nearly SIX (6) weeks for pillow
Waiting nearly SIX (6) weeks for pillow. Multiple emails and phone calls and no answer. Very disappointed. I
April 14, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the wait time — we understand how disappointing that can be.
We can confirm that our support team has already responded to your inquiry and provided details regarding the status of your shipment. We’re currently awaiting your reply so we can continue assisting you further if needed.
Please feel free to respond to the existing email thread or contact us again at support@flyhugz.com
, and we’ll be happy to assist you.
We appreciate your patience and the opportunity to support you at FlyHugz.
Kind regards,
FlyHugz Support Team
I received a faulty product
I received a faulty product! And can not get a reply from the company! Not happy!
So now they are saying they replied! You have not replied to my email ! You are just saying this on trust pilot!
April 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Kristine,
Thank you for bringing this to our attention. We’re sorry to hear that you received a faulty product — we understand how disappointing that must be.
We can confirm that our support team has already responded to your email regarding this issue, but we have not yet received a reply to proceed further. We’d be more than happy to continue assisting and resolve this for you as quickly as possible.
Please feel free to reply to the existing email thread or contact us again at support@flyhugz.com, and our team will prioritize your case.
We appreciate your patience and the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
I never got my package
I never got my package. Not even a message saying what happens to it and never replied my email about the price
May 1, 2026
Unprompted review
Reply from FlyHugz™
Hello Gony,
Thank you for bringing this to our attention. We’re very sorry to hear that you have not received your package and understand how frustrating that must be.
After reviewing our records, we were unable to locate any correspondence regarding this concern under the details associated with this review. We certainly do not intentionally ignore customer messages, and we would really like the opportunity to assist you.
Please contact us directly at support@flyhugz.com
with your order number so our team can investigate the status of your shipment and address your concerns, including pricing, as quickly as possible.
We appreciate your feedback and the chance to resolve this at FlyHugz.
Kind regards,
FlyHugz Support Team
Best travel pillows ever!!
Best travel pillows ever!!! We love ours, and you will too! Thanks FlyHug!
April 15, 2026
Unprompted review
Reply from FlyHugz™
Hello Jacqueline,
Thank you so much for the amazing feedback! We’re thrilled to hear you love your FlyHugz pillows — that means a lot to us! 😊
Wishing you many more comfortable and restful travels ahead, and thank you for choosing FlyHugz! ✈️
Kind regards,
FlyHugz Support Team
Beautiful bag
Beautiful bag! Excellent design and fits all everyday small items.
May 2, 2026
Unprompted review
Reply from FlyHugz™
Hello George,
Thank you for your kind feedback! We’re so glad to hear you love the design and functionality of your bag. 😊
It’s great to know it fits your everyday essentials perfectly. Thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
I purchased it on April 27 and it just…
I purchased a neck pillow on April 27 and the site for delivery just says “information received on May 1st”. This is unacceptable. When am I going to receive it. The second day it seemed like they held up my order because they wanted me to upgrade it. Just send me my order, please. Also you keep advertising the sale is coming to an end at midnight and then extending it. Are you kidding me???
I was contacted by Flyhugs and they said there were no guarantees and they sent me the fine print. The estimate is now May 12th. That is long after the date their product is needed. All of this is unacceptable. To order something with plenty of lead time and then have to wait over 2 weeks to receive it is totally unacceptable. I do not recommend this company. I should have ordered from Amazon. I would have had it in one day.
April 28, 2026
Reply from FlyHugz™
Hello Carol,
Thank you for sharing your concerns. We’re sorry to hear about the frustration regarding your order status and understand how the tracking update may be confusing.
After reviewing our records, we were unable to locate any prior correspondence regarding this issue under the details associated with this review. We’d really like the opportunity to look into your order and provide a clear update.
Please note that when tracking shows “information received,” it typically means the shipment has been prepared and is awaiting carrier processing or pickup, which can sometimes take a short period before movement is reflected.
We’d be happy to check the exact status of your order and assist further. Please contact us at support@flyhugz.com
with your order number so our team can help resolve this for you promptly.
We also appreciate your feedback regarding our promotions and will take this into consideration as we continue improving our communication at FlyHugz.
Kind regards,
FlyHugz Support Team
Terrible
I paid for 2 pillows and only received 1. Emailed all of information I had but never got the other pillow!!!!
April 14, 2026
Unprompted review
Reply from FlyHugz™
Hello Debbie,
Thank you for bringing this to our attention. We’re sorry to hear about the confusion regarding your order — we understand how frustrating that must be.
We can confirm that our support team has already responded to your email and provided assistance regarding this matter, but we have not yet received a reply to proceed further. We’d be more than happy to continue assisting and ensure this is resolved for you.
Please feel free to reply to the existing email thread or contact us again at support@flyhugz.com, and our team will prioritize your case.
We appreciate your patience and the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
Feel real comfortable
Haven’t used it yet on a flight, but lt feels so comfortable when I tried it at home. Thank you and can't wait to use it to our flight soon 🤩.
May 1, 2026
Unprompted review
Reply from FlyHugz™
Hello Jenny,
Thank you for your lovely feedback! We’re so glad to hear your FlyHugz feels comfortable already — that’s a great start. 😊
We hope it makes your upcoming flight even more relaxing and restful. Safe travels and enjoy the journey! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
The mask is fantastic
The mask is fantastic, no light can get in and it fits very snug around my head. The wrap around for my neck is very easy to use and fits like a glove
April 30, 2026
Unprompted review
Reply from FlyHugz™
Hello David,
Thank you for your wonderful feedback! We’re so happy to hear that the eye mask fits perfectly and blocks out all light, and that the neck wrap is easy to use and comfortable. 😊
It’s great to know everything is working just as intended — thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
Haven’t used it yet on a flight
Haven’t used it yet on a flight, but lt feels real comfortable when I tried it at home on my couch. Will be testing it on an upcoming flight to the east coast and then have an overseas flight in the fall! Got a great deal on it and received it very quickly, so far so good!
April 29, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for your feedback! We’re so glad to hear your FlyHugz feels comfortable already and that it arrived quickly. 😊
We hope it performs just as well on your upcoming flights — both to the east coast and overseas! Wishing you smooth and restful travels ahead. ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Well only received them yesterday but…
Well only received them yesterday but won’t be using then until my holibob in August but as ordered all seem good
April 28, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for your feedback! We’re glad to hear everything arrived as expected. 😊
We hope your FlyHugz will make your August “holibob” even more आराम आराम and comfortable — safe travels in advance! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Really helped sleep on plane
Really helped sleep on plane! I like that it supports my chin comfortably. Wish I knew about it sooner.
April 28, 2026
Unprompted review
Reply from FlyHugz™
Hello Clare,
Thank you for your wonderful feedback! We’re so happy to hear that your FlyHugz pillow helped you sleep on the plane and provided comfortable chin support. 😊
Better late than never — we’re glad you found us, and we hope it continues to make your future travels even more restful! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Our order did not arrive in time for…
Our order did not arrive in time for our trip.
We had to stop and purchase two different brand neck pillows on the way to the airport.
Now support is not responding to my request for a return.
Support reached out and offered an additional 20% off our order. We are currently traveling, but appreciate the offer and will consider when we return in a week.
April 26, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your experience. We’re very sorry to hear that your order did not arrive in time for your trip — we understand how frustrating that must have been.
We can confirm that our support team has already responded to your inquiry and provided assistance regarding your request. However, we have not yet received a reply to proceed further. We’d be more than happy to continue assisting and work toward a resolution.
Please feel free to reply to the existing email thread or contact us again at support@flyhugz.com, and our team will prioritize your case.
We appreciate your patience and the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
I was really looking forward to trying…
I was really looking forward to trying the FlyHugs pillows, but unfortunately the experience was disappointing. The biggest issue was the shipping—we did not receive them when we were supposed to, and because of that, we never even got the chance to use them on our international flight, which was the whole reason we ordered them in the first place.
It’s frustrating to plan ahead and rely on a company, only to have the product arrive too late to be useful. I can’t speak much to the quality of the pillows themselves since we didn’t get to use them, but the shipping and overall process definitely fell short.
Because of this experience, I can only give 2 stars. I hope they improve their fulfillment and delivery timelines in the future.
April 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Babis,
Thank you for sharing your experience. We’re very sorry to hear that your order did not arrive in time for your international flight — we completely understand how disappointing that must have been, especially when the purchase was planned specifically for your trip.
After reviewing our records, we were unable to locate any prior correspondence regarding this concern. We always encourage customers to reach out so we can assist with tracking updates or explore possible solutions when timing is critical.
While estimated delivery timeframes are provided at checkout, delays can occasionally occur due to carrier or transit factors outside of our control. That said, we would have been more than happy to assist had we been contacted.
If you would still like support regarding your order, please feel free to reach out to us at support@flyhugz.com with your order details, and our team will be glad to help.
We appreciate your feedback, as it helps us continue improving our service at FlyHugz.
Kind regards,
FlyHugz Support Team
Great customer service
Support was a little slow in assisting me, but once they did they went out of their way to help me. Such a terrific customer service experience. And the product is excellent too!
April 24, 2026
Unprompted review
Reply from FlyHugz™
Hello Luke,
Thank you for your honest feedback! We appreciate your patience and are glad our team was able to assist you and turn things around. 😊
It means a lot to hear that you had a great customer service experience and that you’re enjoying the product as well. Thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
23 hr. Trip to Thailand experience with pillow.
I purchased one last year for my 23 hr flight to Thailand.
I'll never fly again without it. Very supportive on my neck, and comfortable. I purchased 2 more 1 for my fiancé, and her daughter, I was a little upset that I didn't receive the eye mask that was supposed to go with it.
But at least I got the pillows.
April 27, 2026
Unprompted review
Reply from FlyHugz™
Hello Randy,
Thank you so much for sharing your experience! We’re thrilled to hear your FlyHugz made such a difference on your long flight to Thailand — that’s exactly what it’s designed for. 😊
We also appreciate your continued support in purchasing more for your family. Regarding the missing eye mask, this is typically included with specific bundles, but we’d be happy to take a closer look at your order to make sure everything is correct.
Please feel free to reach out to us at support@flyhugz.com
with your order details, and our team will be glad to assist.
Thank you again for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
The two for one deal on neck pillows…
The two for one deal on neck pillows meant that both my husband and I could get a pillow each. They arrived in a timely manner and they each came in great little carry bags - similar to a sleeping bag - with toggles to close. As we are going on our trip later in the year I cannot comment on their comfort yet.
April 20, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your feedback! We’re glad to hear your FlyHugz order arrived in good time and that you and your husband were able to take advantage of the 2-for-1 deal. 😊
It’s great to know you’re happy with the carry bags and design. We hope the pillows make your upcoming trip later this year even more comfortable and restful once you get to use them.
Thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
I love this pillow
I love this pillow. It gives a lot of neck support, so much better than the old u shape travel pillow. I travel a lot and this much needed on long flights. I am also a travel agent and your product makes a great gift for my clients.
February 1, 2026
Unprompted review
Reply from FlyHugz™
Hello Sharline,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the FlyHugz pillow and finding it provides strong neck support, especially compared to traditional travel pillows. 😊
It’s also amazing to hear that you travel frequently and even recommend it as a gift for your clients — we truly appreciate your support and trust in FlyHugz.
Kind regards,
FlyHugz Support Team
The pillows took a bit in shipping but worth it
The pillows took a bit in shipping, but communication was great with customer service. We love the fit of the pillows. Will be trying them soon on a long flight. Rolling them back into their carry bag took a few tries, but overall we are happy.
April 26, 2026
Unprompted review
Reply from FlyHugz™
Hello Shannon,
Thank you for your thoughtful feedback! We appreciate your patience with the shipping and are glad to hear our support team kept you well informed. 😊
It’s great to know you love the fit of the pillows, and we hope they make your upcoming long flight much more comfortable. We also appreciate your note about the carry bag — it can take a couple of tries, but it does help keep things compact for travel.
Thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
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