I placed an order for several items for Christmas presents. The main item I ordered was in stock, but as they dispatched the order without it and told me it was then unavailable. It really... See more
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Review summary
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Reviews shaping this summary
Good selection of products, however, why can I order a ceramic bowl but not a cushion to be delivered to UK, says not allowed due to sharp parts, what sharp parts? And then there was a small jewellery... See more
Torino: Via Garibaldi. Whilst looking for another pen like the one I had purchased the week before, I came upon a pad of 'to do' lists... They had obviously been damaged in transit or were judged as... See more
Company replied
Ordered several small individual items to make a bespoke Christmas jewellery advent calendar for my daughter. The items were so lovely and really well priced and I will definitely buy from here again.... See more
Company details
Written by the company
Halløj! We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
Contact info
Copenhagen, United Kingdom
- flyingtiger.com
2.9
Average
1K reviews
Replied to 34% of negative reviews
Typically replies within 1 week
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Dreadful, unfriendly service and a refusal to recognise a defective product
Cheap products but when I bought my granddaughter a hand operated fan in Goya, Madrid it broke on first use. I took it back to exchange it but the lady serving was most unfriendly and said first 'It was OK when it left the shop' (of course it appeared that it was, it had not been used!) and then 'I cannot exchange it if it is not in the original packaging unused'! No sympathy and a refusal to replace, not reimburse, a clearly defective product. A disappointed granddaughter. The worst thing was the very unfriendly attitude of the lady 'serving' us: just awful. I am not going back there again.
July 27, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there,
We’re truly sorry to read about your experience – this is absolutely not the kind of service we want any of our customers to receive, and especially not when a little one ends up disappointed.
We completely understand how frustrating it must have been to feel unheard when simply trying to exchange a clearly defective item. Please know that we take this seriously, both in terms of the product quality and the service you received in store.
We’d really appreciate it if you could reach out to our internal customer service team through our contact form [https://flyingtiger.com/es-es/pages/enquiry-form?country=ES], so we can look into this further and make things right for you and your granddaughter. We want to do better.
Thank you again for taking the time to share this with us – and we hope to hear from you soon so we can help resolve this properly.
Warm regards,
Flying Tiger Copenhagen Team
Rude Security
The security man at the Oxford Street shop was extremely rude and intimidating. We first noticing him when he glared at us the whole time. He then questioned us when we were leaving refusing to believe that we had paid for a paper bag (which we had!)
July 23, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
We're really sorry to hear about your experience with the security guard in our Oxford Street store as this is not the experience we want any of our customers to have. We aim to create a welcoming and friendly environment for all of our customers and our staff are all trained in making sure this is provided at all times.
We do not condone rude or intimidating behaviour, and I have shared your feedback with our District Manager to review. We will also be reinforcing our customer service standards with the team to prevent this from happening again.
We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.
as we entered the store we had been told to not touch stuff while there was a lot of people touching the products and worker was being rude
as we entered the store we had been in your store in Westfield in Stratford London and as we were looking around the store we were disturbed by one of the members telling us to leave and even being rude to us while we are looking at the products and had never stopped following us as we were in the store and when we bought our stuff she told us to leave aggresivley while we bought our stuff and I hadn't saw her name as the amount of rudeness she had given.
July 12, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Sufaian,
Thank you for taking the time to share your experience. We’re very sorry to hear about your visit to our Westfield Stratford store. This is not the experience we want for our customers.
Your feedback has been shared with the store management so the matter can be addressed appropriately. We truly value your input, as it helps us improve.
If you’d like to share more details, please feel free to reach out to us via our contact form: https://flyingtiger.com/en-gb/pages/enquiry-form?country=GB.
We hope to welcome you again and provide a better experience.
Best regards,
Flying Tiger Copenhagen Customer Service Team
Staff extremely rude in Italy, Bologna.
The products are of low quality but there are sometimes things worth looking into. However after my experience in Flying Tiger particularly in Bologna, Italy, I am never stepping foot inside their shops again.
The staff was extremely rude and lacked even the minimum respect towards the customer. It might be worth considering the people that you guys hire, because it's unacceptable that there's so many people who have had a similar experience as me and it continues to happen. Would put 0 stars if it were possible.
July 11, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Teddy,
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had in our store in Bologna. Our goal is to provide the best service possible, and we are sorry we didn't meet that expectation this time.
Please rest assured that your feedback has been forwarded to the store management. They will take the necessary steps to ensure that this does not happen again. We genuinely value your input, as it helps us to improve our service for all our customers.
Once again, we apologize for the inconvenience caused, and we hope we can provide you with an outstanding experience in the future.
Best regards,
Flying Tiger Copenhagen Customer Service Team
As the late Tina Turner would say “Simply the Best”……….
Good morning, on the 5th June I visited your Manchester Arndale store, and asked one of you store ladies who was restocking some of the displays if she could advise regarding a Pink whatever, she not only suggested some items in store but physically took me to them, simply put a great Ambassador for your organisation. Rarely seen in many retail outlets today. I very much later, confirmed her name as Ellie.
Hang on to her, as it’s my opinion she’d be hard to replace with her customer work ethic.
Thank you
D Perry
June 5, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear David,
Thank you so much for taking the time to share your positive experience with us. We are happy to hear that our colleague was able to make your visit memorable. We truly appreciate your kind words and we will make sure to pass your feedback on to the store.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Phone accessories are rubbish!
Their phone accessories are rubbish. I bought a 4 hour phone charger that only works intermittently, and a USB cable that has stopped working, both of these are under a year old.
When I bought the charger I was told it had a year’s guarantee so didn’t rush back with it, but when I did take it back the manager denied the one year guarantee and blamed the temporary Christmas staff. His assistant offered to replace the charger, but then the manager stopped her. Sounds like staff training is also rubbish 🤷♀️.
June 16, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Anna,
Thank you for your feedback.
We’re truly sorry to hear about your experience with our product and the service you received — that’s certainly not the experience we want for our customers, and we apologize for any inconvenience this may have caused.
We’d really appreciate the opportunity to make things right. Please don’t hesitate to get in touch with our customer service team at https://flyingtiger.com/en-dk/pages/enquiry-form?country=DK, so we can look into your case and assist you further.
Thank you again for bringing this to our attention.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
The greedies store in Leicester
They sell fragile things, but there is practically no wrapping paper. You need to buy bags. One of the greediest stores
May 13, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear customer,
Thank you for your feedback. We're sorry to hear about your experience at our Leicester store. We’re always working to balance sustainability with practicality and will make sure your comments are shared with the relevant team.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Woke
Woke, a terrible corporation obsessed with an ideology that pushes products to indoctrinate the young, shameless
May 17, 2025
Unprompted review
Online purchase (Spain)
I made an online purchase (Spain) and had an issue with my order. I contacted customer service and, not only did they reply very quickly, but also were extremely nice and helpful, they took care of the issue in no time. It was a great experience!! I will definitely purchase again, I was shocked to see the bad reviews honestly, in my experience I would totally recommend them with no hesitation.
May 28, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Beatriz,
Thank you so much for taking the time to share your positive experience with our customer service! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Its not often I go to the bother of…
Its not often I go to the bother of leaving reviews but Flying Tiger staff in both Limerick city centre and Nutgrove centre in Dublin stores made my shopping experience an enjoyable one. I bought the items in Limerick. The store manager was so helpful and recommended games that were so suitable. Then I purchased a table cloth which unfortunately was not suitable and returned it in Dublin this afternoon. Again the staff member was pleasant ,and professional. My receipt had faded but she accepted my credit card statement and offered me returns. It was a pleasure to shop in this store and I will definitely be a returning customer . 15th May Limerick , 27th May Dublin.
May 15, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Mary,
Thank you so much for taking the time to share your positive experience in our stores! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
The shop in Civitanova isn't serious as…
The shop in Civitanova isn't serious as it was.
May 21, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Cristina,
Thank you for your feedback. We're sorry to hear about your experience in our store. Your comments are important to us and have been shared with the local team to help us improve. We hope to welcome you back soon and provide the experience you expect.
Kind regards,
Flying Tiger Copenhagen
Rubbish customer service
I contacted Flying Tiger because they would not refund products purchased in Brighton in their Lewisham store, a few days later, even though I had receipts and products unopened and in mint condition. I made a complaint on 11 April, chased it up a month later and have still heard nothing. They say that they will aim to reply within 1-2 days Monday to Friday, well it's been over a month now!!
Update - I finally got back to the Brighton store. They were perfectly charming and refunded me immediately, without question and with an apology.
Odd the email address didn't work as I got 2 automated acknowledgements!
April 11, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Michelle,
Thank you for taking the time to share your experience. We’re really sorry to hear about the trouble you've had, and we completely understand your frustration.
We want to clarify that we did reply to your two email requests on 30 April and 1 May, but unfortunately, both emails bounced back and couldn’t be delivered to the address you provided.
We’d love the chance to assist you — could you please reach out to us again using a different email address? That way, our team can get in touch and help resolve the matter as soon as possible.
We’re here to help and hope to hear from you soon.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I had the most wonderful experience at…
I had the most wonderful experience at your branch in Bielany Wrocławskie. I was looking for a small phone printer that I had seen a while back that my daughter was looking for as part of her birthday present. I could not find it for love nor money and I asked the lady (in my worst Polish) if she had any left... she thought for a moment and then, after a minute or two directed me to where this little device was.... how she knew what it was, let alone where it was hiding is beyond me. Such a pleasant person, nothing was too much trouble. She had such a wonderful attitude and I am only sorry I did not get her name. Anyway, thank you Flying Tiger for having such super and unusual bits and pieces.
May 13, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Bianca,
Thank you so much for taking the time to share your positive experience at one of our stores! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Correct comportment.
Torino: Via Garibaldi.
Whilst looking for another pen like the one I had purchased the week before, I came upon a pad of 'to do' lists... They had obviously been damaged in transit or were judged as substandard products. Instead of being discarded or sent to the recycling, they were put on sale at a price in line with their condition thereby saving the life of the tree and the cost of transport or recycling. Bravi!
April 30, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
Your feedback encourages us to continue finding creative ways to make a positive impact. We hope you continue to enjoy our products and look forward to welcoming you back soon.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Flying Tiger is amazing
Shopping on Flying Tiger's online store has been a fantastic experience! The website is easy to navigate, with clear categories and fun product descriptions that match the brand's playful spirit. Ordering was simple, and my items arrived quickly and in great condition. I love the unique, affordable products - they're just as charming as in-store. I'll definitely be coming back for more creative finds!
April 29, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Victoria,
Thank you so much for taking the time to share your positive experience with our online shop and our products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
missing pieces,made little girl weep
me and my younger sister did a puzzle but we’re missing about 15 pieces,shes very sad.😡 it was a space rocket ship puzzle which she had been looking forward to doing for quite some time. Infact,we got some random double piece instead of one of the fifteen. What the flip,so disappointed,wouldnt shop again.
April 23, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your puzzle was missing pieces. We completely understand how disappointing this must have been, and we’re very sorry for any inconvenience caused.
We always strive to bring a little joy and creativity into everyday life, so it is disappointing to hear that we were unable to do so this time. Your feedback is important to us, and we sincerely appreciate you bringing this to our attention.
To help make this right, we invite you to contact our customer service team via our enquiry form here:
👉 https://flyingtiger.com/en-dk/pages/enquiry-form
They’ll be happy to assist you further.
Thank you again for reaching out—we truly hope your next experience brings all the fun and surprises we love to share.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Copenhagen quality servic
I live in the UK, and chose to go on the Copenhagen site for a particular item. As it is my first experience I am giving 5 stars for this company based on one order. The friendly online support was matched with a seamless delivery, taking no longer than orders in the UK . The item (a dark wood artist's hand made by Zebra) is better quality than most that I have looked at locally costing marginally over average price which I am pleased I paid for. Will definitely use this particular route again. Thank you
March 14, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Lynette,
Thank you so much for taking the time to share your positive experience with our online shop and our products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
A lovely place to be!
I love Flying Tiger so much! I always go into Flying Tiger Taunton Store looking for one thing but I always come out with more in a bag. I don’t know whether it’s Danish Magic or The Aesthetic Style but I love it. A Shoutout to the Taunton Store and I also really would like to say well done on the membership app.
February 17, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Josh,
Thank you so much for your lovely review! We’re thrilled to hear that Flying Tiger Taunton brings you so much joy (and a few extra surprises in your bag! Also, we’re so happy you’re enjoying the membership app - stay tuned for more exciting perks!
Looking forward to welcoming you again soon! 💛
Kind Regards,
Flying Tiger Copenhagen Customer Service Team
Zero customer support in shop. Time wasted
I always loved this shop until I desided to instal membershio card and it didn’t work. There were zero support or in fact workers in shop (Canary Wharf near Elizabeth line) and I just had to leave tge store, as the self chwckout suggested to have assistance from shop.
Well, I waited for about 30 minutes constantly scanning shop looking for assistance and it was zero.
Sadly, very very bad customer support. Dissapointed.
February 18, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Eve,
Thank you for taking the time to send in your feedback. We're really sorry to hear about your experience with the app in our Canary Wharf store as this is not the experience we want any of our customers to have.
Unfortunately, mobile signal is required to download and use the app. While most of our stores have strong signal, this may vary depending on the location. We aim to create a welcoming and helpful environment for all of our customers and our staff are all trained in making sure this is provided at all times. We have passed this onto the District Manager to look into and to ensure the whole team are up to date with our customer service standards.
We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.
Best wishes,
Flying Tiger Copenhagen Customer Service Team
So dissapointed with balloons
So dissapointed! Your valentines balloons are such a bad quality, kept popping when I tried to inflate them.
Such a shame. You shouldn't be selling items of such bad quality
Won't shop there anymore
February 8, 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Customer,
We’re truly sorry to hear about your experience with our Valentine’s balloons. That’s definitely not the kind of joy and fun we aim to bring with our products! Quality is important to us, and we appreciate you bringing this to our attention.
We’d love to learn more about what happened so we can improve and make it right. Please reach out to our customer service team through our enquiry form https://flyingtiger.com/en-dk/pages/enquiry-form, and we’ll be happy to assist you further!
We hope to have the chance to welcome you back in the future.
Best Wishes,
Flying Tiger Copenhagen Customer Service Team
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