I placed an order for several items for Christmas presents. The main item I ordered was in stock, but as they dispatched the order without it and told me it was then unavailable. It really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection of products, however, why can I order a ceramic bowl but not a cushion to be delivered to UK, says not allowed due to sharp parts, what sharp parts? And then there was a small jewellery... See more
Great range of products and priced were good. I shop regularly here for myself and other members of my family. Ease of ordering online is great. Sometimes the items feel like they take a while to arri... See more
Ordered several small individual items to make a bespoke Christmas jewellery advent calendar for my daughter. The items were so lovely and really well priced and I will definitely buy from here again.... See more
Company details
Written by the company
Halløj! We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
Contact info
Copenhagen, United Kingdom
- flyingtiger.com
3.0
Average
1K reviews
Replied to 28% of negative reviews
Typically replies within 1 week
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My favourite shop!
Flying tiger is my fav shop to visit in person. I also shop there online if my local shop doesn't have what I'm looking for (it's a small shop)
December 3, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Paige,
Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to welcome you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Im wanting to place an order online but…
Im wanting to place an order online but the site is still charging me £6 delivery fee when im buying more than £40 worth of goods.
How do i change this?
Can i trust ordering online, there are a few bsd reviews about delivery?
I have brought many items in your London stores over the last few years and this will be my first time ordering online.
December 2, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Skye,
Thank you for sharing your feedback. We are sorry to hear about the issues you have experienced with the shipping costs for your order. If you haven’t already reached out to us, please don’t hesitate to contact our Customer Service team, they will help you resolve this matter. You can easily reach them through the direct link to our contact form below:
https://flyingtiger.com/en-dk/pages/enquiry-form
We hope this gets sorted quickly, and we look forward to helping you place your order soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I buy online
I use to buy online because there is so much choice than in my local shop, sadly the shipment fee makes me shop less than I would if I could find those articles at the shop ….
November 25, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Sara,
Thank you so much for taking the time to share your positive experience with our webshop. We understand your concern regarding the shipping fees and want to assure you that our logistics team regularly evaluates our pricing and shipping policies to maintain fair and transparent practices.
We hope to welcome you in Flying Tiger Copenhagen soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
First order likely to be my last
First order didn’t go well, charged £6 for delivery and order confirmed items should be with me within 4-6 working days but Evri has only just received the item so it’ll be another couple of days until I receive the items, not very quick for £6! Not a good experience for my first order and querying it with the company didn’t help as they just told me to use the tracking provided which hadn’t been updated for five days.
November 21, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Angela,
Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the delay in your package delivery.
We’re glad to see that the package has now been collected and that our customer service team has been in touch to assist you. Please rest assured that we are actively working with our logistics team to improve our delivery services and prevent similar issues in the future.
We apologize for this minor delivery delay and we hope to welcome you again soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Worst Onlineshop I’ve ever experienced
Worst Onlineshop I’ve ever experienced. Tracking was provided. The shop promised a 4 day maximum delivery. After 3 days the delivery company informed me that the order was returned to the shop because it was not properly packed. After my request flying tiger promised that it will be repacked and send out again. 5 days after I got a notification that they just cancelled my order completely and they won’t send it out.
November 15, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Bent Bischoff,
Thank you for sharing your feedback. We are truly sorry to hear about the negative experience you had while ordering from our webshop. Please accept our sincerest apologies for the confusion and any inconvenience this may have caused.
We want to assure you that we are committed to improving our services, including providing clearer communication and enhancing our delivery process to avoid such issues in the future.
Your satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you again to provide an excellent experience.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Vickey was so helpful
Vickey was so helpful - thank you great products and staff know theirstuff
November 3, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Em,
Thank you so much for taking the time to share your positive experience with us. We are happy to hear that our colleague was able to make your visit memorable. We truly appreciate your kind words and we will make sure to pass your feedback on to the store.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Will not order online again
I placed an online order with Flying Tiger, It was shipped quickly and I was provided a tracking number. Nearly 4 weeks later and the tracking hasn’t updated, it still says ‘with sender’. I sent an enquiry email but just got a generic response giving me the tracking number again. I contested the charge with my bank and don’t expect to receive my package. I won’t order online again.
October 12, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Philly,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delay with your order and understand how frustrating this must be. This is certainly not the experience we want for our customers, and we appreciate your feedback as it helps us improve our services.
To assist you further, please reach out to us through our enquiry form at https://flyingtiger.com/pages/enquiry-form. Rest assured, we’ll make your case a priority to find the best possible solution.
Thank you for your patience and for giving us the chance to make this right.
Kind regards,
Flying Tiger Copenhagen Customer Service Team
great online shop
great online shop with so many cool and affordable items
October 29, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Zaz,
Thank you for taking the time to share your positive experience with our online shop! We’re delighted to hear that you enjoy our products, and your feedback means a lot to us as we work to make shopping with us even more enjoyable.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I bought a £1 cotton wool pad pack in…
I bought a £1 cotton wool pad pack in Cardiff store...the first self service till didn't work and couldn't take my payment (contactless). Shop assistant got me to move to another till and I redid my purchase. I have now been charged the £1 and also a further £2.50 which must have been someone else's purchase. Not happy as i did not authorise the £2.50 and am worried that my card has been used.
October 31, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Tim,
Thank you for taking the time to share your experience with us. We’re truly sorry for the inconvenience and any frustration caused at the self-service tills. It’s important to us that your purchase experience is smooth and secure.
Please contact our customer service team directly via our contact form at https://flyingtiger.com/pages/enquiry-form. Our team will be happy to investigate and assist you in resolving this issue.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
BEWARE - BLUEWATER STORE knowingly inflates prices
Prices in Bluewater (Greenhithe) store are 50% higher than those advertised online !!!
October 28, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Cheryl,
Thank you for taking the time to share your experience. We appreciate your feedback and understand the importance of pricing transparency. Due to varying country-specific tax rates and regulations, prices in-store may sometimes differ from those displayed on our website. We regret to inform you that we do not offer price matching between our online store and local Flying Tiger Copenhagen stores.
Thank you for your understanding and you are always welcome to place an order online!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Super stationery
Love their stationery, especially the Christmas bits. Propmt delivery of my order. Good communication regarding progress of order.
October 26, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Rosalind,
Thank you so much for your kind words regarding our products and webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Beware! Oxford St branch thieves getting away with it
I love the stuff you sell in the shop but there is a customer safeguarding issue in the 105-107 Oxford St store. Yesterday I had my phone stolen from my pocket in the store. I informed 2 members of staff and the security guard, all of whom were sympathetic but no-one made a report. So I returned today to ensure the theft was reported and to ask about the CCTV footage as I knew what time the theft happened. The manager (tall, dark haired man) simply made a note of my name and the phone model into his phone and said that only the police could have access to the CCTV footage.
After I had spoken to the manager, another woman reported the theft of her phone: this was also yesterday evening and both thefts were from the same area in the store. This suggests that customers in the store are targeted probably by an organised group, so the police should have been called at the time or today when I returned to try to identify the thieves. Instead both of us victims agreed it was clear there was no interest in dealing with this by the manager. We both noted that the security guard was on his phone in the doorway at the times of the thefts.
October 25, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Amanda,
Thank you for getting in touch with us and for taking the time to send in your feedback. We're really sorry to hear about your experience in our Oxford Street store as this is not the experience we want any of our customers to have.
In situations like this, our team is required to log an incident report and we apologise that this was not done on this occasion. To prevent this from happening again in the future, the District Manager of our Oxford Street store will be instructed to emphasise to the entire store team, the importance of promptly logging incident reports and taking swift corrective measures when incidents happen, such a contacting the police. It is also noted that additional training to ensure the safety and well-being of all our customers is needed.
Once again, we sincerely apologise for the distress and inconvenience caused. If there is anything further we can do to assist you, please do not hesitate to reach out.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I love their stuff especially the…
I love their stuff especially the Christmas mugs that’s why I brought 3 of them for gifts but was really surprised how fast it came cause last time it took a whole month with no updates but this time they actually updated me.
October 18, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Karen ,
Thank you so much for taking the time to share your positive experience with our webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to welcome you again soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
first of all i love the staff
first of all i love the staff! been a shopper there since it opened & always welcomed by all the staff, very helpful & cheerful! Loveee all the products so much, different & unusual!! Prices are absolutely fabulous! Cant say enough!
Carole, Dundee
September 28, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Carole,
Thank you so much for your kind words about our staff and products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I love that you have so much halloween…
I love that you have so much halloween ,it gave me wonderful ideas.There was so many choice,just love it.
Ordered twice, on the last delivery one glass arrived broken, but the way you packed it could not have been the problem. So i am very satisfied !!
October 12, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Francis,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed our products, and your feedback truly encourages us as we continue to bring joy to every special holiday.
We’re sorry to hear that one of the items in your recent order arrived damaged. If you haven’t already, please reach out to our customer service team through the contact form in our webshop, and they will be happy to assist you with this issue.
We look forward to welcoming you back to Flying Tiger Copenhagen soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I am a Dane living near Brighton and as…
I am a Dane living near Brighton and as l am now 74 and disabled l can no longer visit the 2 shops we have in Brighton. I appreciate being able to shop on line so l am very happy with my shopping, updates and all the information l get from shopping to delivery. Mange tak Ulla Francis
October 11, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Ulla,
Thank you so much for taking the time to share your positive experience with our webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope you will enjoy shopping in our webshop!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Ordered from Sweden
Ordered from Sweden. Fast shipping even though it was a really big order! Unfortunately one of the items which was in the bottom of the box, the box for that packade became broken in delivery. I contacted customer service just to let them know that this item might need more careful packaging. Got excellent customer service and a really happy experience! Will definitely order again!
October 11, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Anna,
Thank you so much for taking the time to share your positive experience with our webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to welcome you again in Flying Tiger Copenhagen!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Online yes, physical NO!
Absolutely love the products, but could not believe my eyes when I realized the physical stores charge more than double for the same products you find online. That was upsetting and I won't go to the stores ever again, but surely will continue to be a costumer of your online shop.
October 10, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Noemy,
Thank you for sharing your positive feedback about our products. Please note that prices may vary between our webshop and physical stores due to country-specific tax regulations and local promotions. Unfortunately, we do not offer price matching between the webshop and local stores.
We appreciate your understanding and look forward to welcoming you again soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Fantastic site & service!
I've ordered from Flying Tiger Copenhagen about 4 or 5 times now & have been really pleased with every order.
Great selection of items, wonderful prices & very quick delivery.
A really lovely shopping experience each time.
Five star service ⭐️⭐️⭐️⭐️⭐️
Thank you!
October 8, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Amanda,
Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Love the items!
The website was tripping when I first tried to order but after 2 days I could finally place my order and I was very happy when I recieved it. I ordered some things for Halloween and I love the items so I will definitely order again!
October 2, 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Jamy ,
Thank you for taking the time to share your feedback. We’re sorry to hear that you encountered some technical issues with our webshop. Please know that you’re always welcome to reach out to our customer service team through the contact form in our webshop, they’re ready to assist with any issues you may have.
We’re glad to hear that, in the end, you were able to place your order and enjoyed our Halloween items!
We look forward to welcoming you back soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
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