LEVEL Reviews 591

I booked Level from to Barcelona for a quick 4-day vacation for my 10 anniversary. They email me 2.5 weeks before the trip to say that they’ve cancelled my flight and rebooked me on another flight TWO DAYS later than the original.

I tried calling that evening, but their customer service team was closed because they are on European time (fair enough). I used the chat function the next morning and the representative told me my only options were that Level could change our travel dates, offer a credit with Level, or a full refund for the flight. Since they cancelled the flight just 2.5 weeks before our trip, rebooking with any other airline would have been more expensive and our accommodations at that point were non-refundable, so any option they proposed would have cost me a few hundred dollars.

I told them that I’d like them to rebook me for another flight on my original departure date with another airline (something that other airlines have done in the past when they cancelled/overbooked flights), and they refused. I asked them to have a supervisor call me and was told that the supervisor would say the same thing. I still asked for the supervisor to call me and was told that one would. That was about 30 hours ago and no one has called me. Their office is going to close soon, so I guess I’m not hearing back today either. I’ve messaged them again a couple times for an update and was told that they can’t even tell me the DAY that the supervisor will call me, let alone a window time frame.

I also tried calling back into their customer service line, and was on hold for about 10-15 minutes before the line just disconnected. But I guess I’ll have to try again since their chat agents can’t answer any of my questions.

This was supposed to be our 10th anniversary trip and we are already on a stretched budget. Now, because Level decided to cancel a flight, I need to pay a few hundred dollars more, and I don’t know what we’re going to do.

If they contact me to rectify the issue, I’ll revise my post.

It's less than 21 hours before my flight and check-in isn't open yet, only if you buy a seat...it's not fair because the airline page says: 'For early check-in you will need to select a seat. Random seat assignment (free of charge) will open 24 hours before the flight.'

The rest you also have to buy at a high price, even the flight looks very cheap at the first - don't believe in that, checked baggage and meal are not included in the transatlantic flight, so in the end it can cost more than good airlines like KLM or Air France, which I am happy used before.

Absolutely horrendous experience with Level Airline! They canceled my flight from BCN to BOS with barely a two-week notice sent by email, and audaciously rescheduled me for 2 days earlier flight (which I still had to call to cancel to get the refund), only bothering with a lackluster email notification. But the real kicker? Their customer service is a joke—a black hole of endless hold music and dropped calls before even speaking to a human. I also had to dial-in again later, because shortly after starting the chat I couldn't get a word from the support due to awful audio service (probably due to cheat caller software service they are using).
It’s clear Level Airline cares nothing for its passengers, treating us with utter disregard. Their handling of my situation was not only incompetent but also unprofessional - they make it extra difficult to even opt-out from the terrible option they are offering.
If you value your sanity and travel plans, steer clear of Level Airline. A single star feels like a reward they don't deserve. Utterly disappointing!

I consider myself a frequent flyer, flying at least 2 times per month.
This is, by far, the worst flying experince I’ve had in my life.
I’ll try to be as brief as possible:
When I arrived at my seat, there was a dirty kleenex in the storage space, we’re off to a good start.
Secondly, the screens not only were small and outdated, but that doesn’t matter anyways because they didn’t work at all.
This was not the only thing that didn’t work: They shut down the power outlets so no possibility to charge any devices.
We’re not done yet, no food was served on a longer than 12 hours flight from LAX to BCN.
At least the plane flew correctly, so I guess there’s that…
Overall, I would never recommend this airline to anyone, any other airlines is a better option, only go with Levels if you really have no other possible choice.
Oh, did I mention we arrived late as well ?… (of course we did)

This is a terrible airline. Sadly We wound up on it due to a bait-and-switch. We bought a seat on an Iberia flight (economy class from Europe to Argentina for €3000 per ticket!) when we got to the gate we discovered that we were on this airline instead which seems to be owned by Iberia. For €3000 We did not even get Food, earphones or a blanket on a 13 hour flight! I think even the stadd on the plane were ashamed. When I showed them the ticket They quickly agreed this was terrible and tried to fix some things. But everything else was poor too including the web page and check in.

Worst airline ever! We live in NY and fly to Barcelona 2 times a year. Always delayed or flights cancelled. Lately they keep changing the planes with lower cost charter planes and don’t honor the seat reservations. We are a family of 4 with children and they don’t even keep our seats together. Really bad organisation. AVOID THiS AiRLiNE! There are other airlines with better service and direct flights NY-BCN.

Poor overall experience with the crew not helping very much. Right uncomfortable seats. Bad food. Overall not a good experience. Try to avoid if you can.

Just average... you get what you pay for. Uncomfortable seats and very little space for a long haul flight, use it only if you are on a really tight budget.

No service- was overcharged on a seat assignment and Trying to get refund back.No beverage,no food, an attendant did allow me to move my seat- no frills-

Level has to be one of the most unprofessional and awful airlines to fly. From check in to boarding was an unfortunate experience. Rude, condescending and abrupt grounds crew. Flight attendants faired no better. Basically threw food at you and refreshments were a joke. Seats way too small and the airline crammed you in. Forget the no frills, pay the extra money.

Flew from Amsterdam to Barcelona, then barcelona to New York.
Was super worried considering all the bad reviews about level. Not much to complain about, however the seats on the wamos air plane were small, and there wasn’t any screens for inflight entertainment. You could login to their wifi and use it on your phone though.
Overall it was fine for a budget airline. One way was 450euro each, and that was with 2x23kg bags each, 10kg carry on, and meal service. If you want to get to your destination at a good price, it’s fine!!

We had initially booked a direct flight with American Airlines/Iberia from San Francisco to Barcelona (12 hours). When we got to the airport, we found out that American Airlines had transferred our flight to LEVEL, which we’d never heard of before. Neither my husband nor I could get any rest during those 12 hours because the seats on the LEVEL plane were incredibly uncomfortable. Think Frontier airlines, but for 12 hours. The hard seats put pressure on my lower back and hips, and my butt/hips would fall asleep every couple minutes unless I shifted in my seat or stood up to stretch. The airline also didn’t provide complimentary blankets or pillows like most international flights - we would’ve had to pay extra for them. The movie selection was really limited, with very few new movies compared to other international airlines, so the flight time really creeped by. The food wasn’t bad though! Unbeknownst to us, our flight ticket allowed us to get free food, and it was on par with other more established airlines. The vegetarian options were particularly good. That’s the only reason I’m giving LEVEL two stars.

Level was nice. We checked in the night before our flight, flew through security and straight onto the plane. Flight attendants were nice, they boarded the back of the plane first (lol) so we boarded right away. i will say the seats were really small, so I would not recommend flying with them if that could be an issue (like the size on a ryannair flight). screens were good quality. food was good. I will say, there was chocolate on my seat which I did not see and I sat in it which made me look like I... yeah. anyway, level was A OK for my standards

Life threatening airline ⚠️we flew from sf to Barcelona and paid for a seat with a bassinet for our 5 month old baby. During the flight THE BASSINET FELL WITH OUR BABY INSIDE IT, HEAD SIDE FIRST.
We placed a claim to which Level airline answered that their investigation revealed the bassinet was well installed by their team and so their would be no compensation. It's not only shocking in terms of customer service but extremely concerning in terms of general safety. IF YOU CARE ABOUT THE LIFE OF YOUR BABY DONT FLY LEVEL AIRLINE

Its a mess, not worth the small savings. Our flight was delayed, then they tried to serve our paid meal past 2AM while people was trying to sleep. We paid extra to choose seats, then they changed planes and sat our group separated.
Support ticket being ignored for weeks after promising a partial refund and changing seats. Same seating issue for the next flight.
They are not able to change seats over the phone, and the website wont save changes.

This is a fraud company . Big scam
Be carful booking with them .
You pay for something you will never get

Horrible airline. Our flight home
From our honeymoon Barcelona to Boston was delayed 4 hours. Then took off to only be turned around - hour into our flight. After 2 hours waiting for our bags an hour for a hotel voucher and hour wait for a taxi and an hour taxi ride to their hotel they got us it was 6am. Had to wake up at 9am to receive an email with further instructions to reschedule. No email came. We were out in a hotel in Valls Spain over an hour away from the airport. At noontime the hotel said we had to check out and information was sent to our emails. No email. The hotel let us stay till 2 but still no email. Got kicked out. Level refused to communicate with us or the hotel. No taxi or shuttle to airport provided. All 300ish travelers were divided up so about 25 of us were at this hotel. We banded together and got no where with level. They refused to rebook our flight. Refused to pay more for the hotel or send transportation back to the airport. We all had to shell out 180€ per taxi to get us back to the airport. At airport level said go to Iberia. Iberia said go to level. No one would help. Finally got someone over the phone tell me I could rebook for a Tuesday flight. (That’s 6 days late) or get a refund. It was explained to me that their policy is you must take a level flight and the exact same route. I couldn’t get transferred to another airline or fly into another nearby airport or have a connection. This is so you cancel your flight so they can claim no responsibility. Even if we waited for their flight in six days they were offering no new hotel, transportation, food information. Nothing. We had to return home for get back to our kids, jobs, and had important medical appointments. (Luckily I packed a few days extra medication but not six days worth.) they refused to help. Therefore I had to request a refund. One semi nice level employee over the phone said to keep receipts of all we spend (new flight, hotel, transportation to and from airport, and food) We had to book with another airline for a one way home through Chicago 3 days later. Cost 3k. We only got 1k back from level. Hotel for two more nights in Barcelona 600$ (first night they provided that hotel an hour away that they abandoned us at) 100$ taxi to and from airport (not included taxi from their hotel on first night) and two days and day of flight of food for two of us was around 200$. They also never reimbursed me for our checked bags 190$. Basically this airline is not much cheaper than a reputable airline. The flight is horrible. No air vents. No leg room crammed in their. No food or drink other than water. Horrible communication. And god forbid if your flight is cancelled you’ll have to shell out lots of $. They purposely divide customers up. Purposely have horrible customer service so you “cancel” your flight so they can wash their hands of it. I still have not received any communication from level. Iberia (who apparently handles all claims like this) said they are not responsible for any reimbursement. Most passengers had to cancel and are dealing with the same issues. Most are using legal avenues to get money as they refuse to accept responsibility. Trust all the reviews you see. Don’t take level or Iberia. Just because you book with Iberia you could be placed on a level flight.

A had a great flight to Barcelona from Buenos Aires, the crew were very kind and the plane was fairly new. The flight was delayed by an hour but the pilot managed to reduce it by 15 minutes.
I had a connecting flight with Vueling to Nantes, where a very rude Iberia employee forced me to pay for my luggage which was already payed for despite all the evidence I showed her.
I submitted a complaint to Level and they managed to give me the money back within the hour. I'm very thankful for that.
I'll be traveling again with them.

This review is for Level, Vueling, and Iberia. The guy who works for them said they are all the same company but changed names for marketing purposes, probably because the flights and services are sooo bad!!! I bought a ticket from Athens to LAX via Barcelona. When I checked in at Athens, the woman at the counter said I could not bring carry on luggage because I did not pay for it. However, in my app I paid for the upgraded comfort level which included a carry on. When I told her this she just said I didn't and I'd have to pay 50 euros for that! I offered to show her my app but she just ignored me. Strike one. I then get rid of a bunch of stuff and shove my remaining items into my baggage that barely fits.

Then she says she can't issue me a boarding pass for the second leg of my flight and I'll have to get it online. "Ok" I think but when I try to get it online it tells me to get it at the counter. I tell her this and she just brushes me off and says "I can't help." I tell her my layover is just an hour and 15 mins so I may not have time. No help. Strike 2.

So I arrive in Barcelona and at my connecting flight, they tell me since I didn't check in, they sold my seat to someone else!! I tell them I checked in at Athens 4.5 hours before my flight. Of course, I'm just ignored again. Looking back, the woman in Athens could have easily just called the desk in Barcelona to assure my seat but her laziness and incompetence led to my seat being given away. Strike 3.

Now, this nightmare continues. So since they now are trying to find me another flight bc they overbooked my original flight,mind you there were a large group of people in a similar situation as me waiting at the flight, they have to deal with my luggage. Because although they had a fine time having my luggage tag set to be sent from Athens to LAX via Barcelona, they couldn't do that for the actually passenger, me!!

So they tell me now I need to go get my luggage, since I'm not boarding the flight my luggage will not go on the flight. I go down to get my luggage and they have no idea where it is and tell me i need to wait an hour and a half before they can track it down.

The front desk people eventually find me another flight the next day and tell me I can pick up my luggage tomorrow morning before my flight and recheck it. "Ok."

So now I'm waking up at 4am the next day to catch two more flights to try to get to LAX. I then try to get my baggage and they tell me there is no one there to help me!!! They tell me to talk to the people upstairs about it. The upstairs front desk people say they don't deal with baggage so talk to the downstairs people about it! After all these nightmares I convince the upstairs clerk to call the downstairs baggage people. Credit to her she did. She tells me they will try to find my baggage and put it on my flights but if not I'll have to file a claim at LAX. Of course they did not put my baggage on my flight and to this moment I still don't have my baggage nor even a incident number to track my bag. Strike out!!

Save yourself some suffering and headaches and don't ever use level, Vueling, iberia, or any future name they call their company!! It's not worth saving 50 or 100 bucks, believe me it'll be much worse if you fly with them!!

Worst airline ever!!!!!!!!!!!!!!!!!!LAX to Barcelona cost me $1000 (one way) as I booked with Iberia Airlines which is owned by IAG. Shouldn't be bad right, Iberia Airlines is at least a "DECENT NAME"?? I get to the gate and I see a plane named "Level". I was told nothing more than to get onto this plane or I'd miss my flight and lose my luggage. There were over 200 of us packed like sardines for an entire 11 hour flight. No food, water, nothing!!!! The smell was so bad I almost threw up twice. Apparently you had to buy food before the flight, not in-flight. Unbelievable that both Expedia and IAG could be in partners in this fraudulent activity. I didn't pay for a low cost carrier, yet I received one!!! With the present state of the airline industry, I'm going John Madden style from here on out. If I can't drive or take a train, it can wait!!!