Ayşenur provided excellent support during my stay. She was well-informed and able to answer my questions/find out information for me. She was extremely responsive and kept me updated at every stage. S... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Flymedi is an innovative international healthcare platform that empowers individuals seeking exceptional medical care. Our platform offers a comprehensive range of services, allowing users to discover, compare, and connect with internationally accredited clinics and experienced doctors. Every year, millions of people travel abroad in search of high-quality yet affordable healthcare services, and Flymedi is here to meet that demand. We understand the importance of accessible and top-notch medical services, which is why we are dedicated to simplifying the healthcare journey for you. Through Flymedi, you gain effortless access to a global network of secure, affordable, and high-quality healthcare providers. We go the extra mile to ensure your medical experience is seamless and stress-free. Our all-inclusive medical tour packages encompass everything you need: from treatment options and accommodation arrangements to convenient transfers. With Flymedi, you can make informed decisions by reading genuine patient reviews and comparing clinics and doctors worldwide. Our mission is to empower you to take charge of your healthcare journey and make it an enriching and worry-free experience. Experience healthcare redefined, experience Flymedi.
Written by the company
Houtkopersburgwal 19, 1011LL, Amsterdam, Netherlands
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked to have new crowns at Dentavivo dental surgery through Flymedi in Turkey and I am very happy with the service provided by Flymedi in arranging the procedure. Once I arrived in Turkey I had a personal representative ensuring all my appointments and transfers went smoothly. The surgeon at Dentavivo, Dt Mine, was excellent and throughly explained what she was going to happen. I had been quoted for a number of crowns, which I had done to enable comparison of clinics, but actually had more crowns installed once they had assessed my teeth in person which I expected to happen. I am very pleased with the finished crowns and would recommend Flymedi and Dt Mine to anyone wanting dental work done.

Reply from Flymedi
My experience with Flymedi was a pleasant one, from the beginning of my conversation with Angela, to the surgery in Turkey and the way back home.
I highly recommend!

Reply from Flymedi
All the logistics, organization and structure. The close contact Angela and the team had with us was really special.

Reply from Flymedi
im at the stage of having surgery booked and so far it has been a pleasant experience. Very informative and friendly experience. Suleyman has been my first point of contact and guided me through to having my surgery booked with ease!

Reply from Flymedi
I have eye surgery with doctor Halit, he is an amazing doctor, i am glad i choose him
Busra also helped with me a lot with my appointments, I was so happy to have her around.

Reply from Flymedi
I highly recommend Flymedi i am very happy with everything I would like to say are very very big thank you to my DR Ali he did my surgery he was so nice everyone was absolutely wonderful to me and my daughter throughout the stay I couldn’t ask for no better the hospital was amazingly clean that’s something I think matters thank you to my consultants Alexandra and yagmur buluc you have all been amazing from start to finish I will be back for more surgery in the very near future I really do highly recommend Flymedi to anyone who’s looking for surgery I rate Flymedi 10/10 definitely 💯 ⭐️⭐️⭐️⭐️⭐️. (amber price)

Reply from Flymedi
Great experience with Flymedi from start to finish

Reply from Flymedi
I have had great communication. Any questions I have are always answered or an answer is sourced. The company sorted hotel and procedure with minimal fuss and I am now a week post op.
Pricing options varied and allowed me to choose the one I felt most comfortable with. Provided excellent information on the doctors etc. and there was no sales pitch to try and get me to take more.

Reply from Flymedi
I already wrote a full review about my experience, but Flymedi asked me for a review about my patient coordinator Sinem only, so here it goes:
My coordinator was Sinem Ay, and overall she was organized, responsive, and helpful. She contacted me the moment I landed in Turkey, guided me through the airport pickup, and checked in several times to make sure I knew the plan for each day. Communication through WhatsApp was clear, and she kept the logistics running smoothly. She met me at the clinic soon as I arrived. At the clinic she provided translation and explanations, which was extremely important since most of the medical staff did not speak English.
One thing I want to highlight is that her support before the surgery was strong, but after the procedure the attentiveness dropped in my opinion.She still responds to messages and get things done but I would have appreciated more proactiveness! After I was dropped at the airport, I did not receive any follow-up messages at all. A simple “Did you arrive home safely?” or “Is everything going well with your recovery?” would have made the experience feel complete. It created the impression that the focus is mainly on the process before surgery, while post-surgery is equally important and follow-up here can be improved.
Overall, Sinem handled the coordination professionally and helped reduce stress during the main stages of the trip, but I would recommend adding more follow-up support after the procedure as well!

Reply from Flymedi
I booked my gynecomastia surgery with Flymedi because of the positive reviews, so I’m sharing mine to help others.
Short version: You can safely book your procedure through Flymedi. The price is good (especially for what’s included), and they make the whole process relatively stress-free. I went alone, but going with someone is definitely better.
My consultant was Süleyman Cakici. Communication via WhatsApp was quick and clear — all questions answered promptly. After receiving three offers, I made the deposit and booked with Dr. Ergin Er, who has about 30 years of experience at Istanbul Aesthetic Clinic. Before my flight, I received a detailed video showing where to meet the driver at the airport.
Upon arrival in Turkey, Sinem Ay, my patient coordinator, contacted me immediately (even while I was still on the plane). She checked in until I found my driver and explained the schedule for the next day. The drivers deserve a compliment — always early or exactly on time, and they drive very carefully.
Surgery day: I was picked up from the hotel and taken to Istanbul Aesthetic Clinic. Sinem was there to guide me and translate everything. I had already done my research, so I didn’t have many questions regarding the procedure itself. I recommend you doing the same. You’ll need to sign several consent forms — it feels like a lot of paperwork and a bit rushed, but that’s normal in medical procedures, especially in Medical Tourism.
Pre-op tests included bloodwork, blood pressure, and ECG. The anesthesiologist seemed a bit off (or maybe bored from routine work) but did speak English. After that, doctor Ergin came by and also speaks good english. He explained the procedure well. The clinic staff don’t really speak English, which can come off as unfriendly or a bit rude even, but I think it’s more a cultural/language issue than actual rudeness. (Although the cleaning staff didn't speak English either, but they were nicer). Once surgery began, I remember nothing — the anesthesia worked fast.
My main criticism: after the surgery, when I was in the most vulnerable state, my coordinator wasn’t there, and communication with the nurses was difficult. One night nurse spoke very basic English, but otherwise it was a challenge.
The next morning, Dr.Ergin came by again and said everything went well, and showed me pictures. He said he expects full recovery if I follow his clear instructions. He is definitely good at his work.
I realized that the price difference between clinics (Luna, Istanbul Aesthetic, etc.) isn’t necessarily about the doctor’s skill but the clinic itself — its staff, comfort level, and language support. Luna, for example, looks more like a hotel, and their staff likely speak English.
Recovery: For several days, I had drains hanging from my chest, so sightseeing was out of the question. The compression vest makes it even more uncomfortable. If I’d known, I would’ve packed fewer clothes. Drains were removed two days before my flight — only then I felt more comfortable to go out.
The hotel: There are thousands of other medical patients at the hotel....you won't be the only one there with bandages and drains hanging out. Hehehe. The hotel and breakfast were excellent — no complaints there. Any medicines you get prescribed, Flymedi will have them delivered to your hotel at the front desk.
Final note: Flymedi’s pre-surgery support was great, but after I paid, the attentiveness noticeably dropped. It does feel that after you pay them, they don't care about you that much anymore. No one followed up to ask if I’d even arrived home safely or how I was healing. They do provide 1 year post-op support, I just wish they also take the initiative in doing so. If they improved their post-surgery communication, this would easily be a 5-star experience.

Reply from Flymedi
Maria is very knowledgeable and helpful. She responds to questions very quickly.

Reply from Flymedi
I'm very glad I chose Flymedi out of all the providers. Melis is very competent and always makes a point of answering all questions as quickly as possible. On-site, I was looked after by Şafak, who was always there to help and advise me – thank you for that.

Reply from Flymedi
Alexander was brilliant throughout my daughter and my stay, great communication only a txt away and any issues or queries sorted. Our hospital stay was a great experience with one male nurse that went above and beyond with making us feel comfortable. Thanks Okan. Hope i spelt his name correctly 🙄😃😃

Reply from Flymedi
Absolutely wonderful. The amazing Alexandra is a wonderful person, if she’s your contact you’ll be well looked after!! From Alexandra to the surgeon Dr Muhammed Zübeyr Üçüncü, the dietician Merve, the nurses, especially Okan, he’s a credit to the profession, taxi drivers etc I was well looked after. Great communication, always felt safe, and knowing Alexandra was at the end of the phone gives you great security . I’d recommend Fly Medi to everyone.

Reply from Flymedi
This part 1 of my Review
Part 2 will come once I'm back from my trip
Maria!!!!!!
She is an absolute angel!!
From the very start I spoke with a few clinics about the procedure that I need done ( gynecomastia and abdominoplasty surgery)
Maria has gone above and beyond to get answers to the very detailed questions that I have asked quite literally of every step of what I'm going to go through
Her detailed and personal responses
are one of the main reasons the wife and I chose to use Flymedi!
I booked nearly 2 months ago and still up to this day she is there to answer any questions I have.
I think we both have learned a lot in this process lol

Reply from Flymedi
Yagmur from Flymedi is absolutely brilliant. The service is so quick and professional.
Amazing! They did an amazing job organising everything, Alexandra was great and was always there to answer my questions/ concerns and looked after me the whole way! Everything was quite straightforward and very accommodating too.
(I am from the UK).

Reply from Flymedi
My experience end-to-end was outstanding. My initial consultation with Angela was thorough, she walked me through everything clearly, answered all my questions and made me feel super comfortable about what to expect and made sure she understood my goals completely. Everything ran smoothly upon arrival and I had a completely seamless experience. Şafak was my coordinator in Turkey and he was super responsive and helpful at all times. Dr Arda blew me away, he is so talented and my results have exceeded any expectation I had going in. My heeling has been seamless too. Would absolutely recommend Dr Arda & Luna Clinic.

Reply from Flymedi
Incredible responsive, respectful and made the overall experience a comfortable one

Reply from Flymedi
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.