Porter Airlines Reviews 334

Dash 8s should say it all! And depending on the Time of day they can be more expensive than anyone else. Their luggage policy is just a money grab if you understand that most of their flights are no where near full. You would think they would be more concerned with retaining customers than sending them looking for other alternatives.

I booked three trips through Expedia on Air Canada, American Airlines, and Porter. My browser’s autofill left out my middle and second last name. Both Air Canada and American Airlines immediately corrected it with no issues. Porter, however, refused to help. Expedia said Porter would not authorize the change, and Porter told me to contact Expedia. I’ve been stuck between the two with zero accountability. This is my first time booking with Porter, and it will be my last. No professional airline should force a customer to forfeit a ticket over a minor name correction that every other airline easily fixed. Extremely disappointed and will not be flying with Porter again.

I booked a flight through with porter airlines from Toronto to Vegas. I couldn’t check in online and when I got to the airport line up at the counter very long with no machines to check in. The flight was 5 hours no food and when I asked if I can purchase food they said we offered at the beginning of the flight not anymore. I am diabetic but couldn’t eat anything for 5 hours. Also the flight attendants had very bad attitude. The flight was not even cheap I paid $1200. Never again if I could give no star I would.

I've been flying porter for a number of months for work and to visit my partner while we are long distance. I fly roughly 2 round trips per month. Knowing I'll be doing a significant amount of flying, I opted to get the porter mastercard to try and gain points that I can use for my flights to make the ongoing cost a little more palatable.

The service has been reasonable, outside a number of delays and a few cancellations, but their customer service and rigid policy has me turn off porter for good. I was looking to move a flight, but due to its fare class there is absolutely nothing I can do to move that flight. This makes my point accumulation and credit card choice now irrelevant which is a massive source of frustration.

Ill not be booking any more of my bi-monthly travel with porter and I'd recommend anyone doing consistent travel to book with another airline.

Aircraft from Vancouver to Toronto ,, leg room only for half sized person , disgrace ,, no wifi , no entertainment screen ,,
Aircraft from Torornto to Halifax ,, old dash 8 s , tiny seats ,, hard as cement ,, get rid of them !

chekin ,, disgrace , i actually called in and spoke with agent to chek in ,, she confirmed my seat ,, but wouldnt chek me in , because I booked with a 3 rd party , whtf is the difference???
what a second rate operation ,, Porter is actually taking on the culture of Air Canada and Westjet

I just had my first—and probably last—flight with Porter Airlines. At check-in I was told my carry-on suitcase was “too big,” even though I have used the same bag many times on Air Canada with no problem. I had already paid for a carry-on when booking directly on Porter’s own website, but the system didn’t show it.

The agent insisted I pay $52.50 again and said she couldn’t refund it because she thought I booked through a third party (I did not). She only gave me a phone number. After waiting nearly 30 minutes on hold before my flight, customer service also refused to help and simply told me to “write an online review.”

Flight was good, complimentary wifi, snacks and in flight staff were kind, although rear washroom was out of order after about 2 hours in flight. My issue is with the customer service agents or staff in edmonton airport for porter airlines, I’ve had a friend who told me the staff have poor customer service and have an attitude. I did not believe it until i witnessed with my flight from edmonton, there was two lines check-in and baggage drop, i was sat in the baggage drop line not the check-in because i had checked in online and just had to dropoff baggage, the female agent waited until i got to the desk to say i need to get the bagtag for my baggage and said i need to get the bagtag from the check-in lineup and that its “not fair that others are waiting in-line and you passed” as if i skipped the line after fully waiting in the baggage line-up until my turn. She didn’t even suggest the self service machines just the long line for people trying to check-in when all i needed was the tag, I used the self serve machine and it took me like 2 minutes whereas if i waited in line it would have taken me an hour just to get the tag. When i finally get the tag and im waiting for my turn for the baggage, the agent who is a different person (male) just sits there chatting with their coworker while im standing there waiting. No complaints for in-flight staff but porter.. you need new agents in the edmonton airport location with atleast decent customer service, desperately!

We booked our flight from Vancouver to Toronto via AirCanada, then the August 16 AC flight attendants strike happened. We never knew until last minute, if our flight is on or not - but finally we went on that flight

On the way back from Toronto was on flight number 309d to Vancouver with Porter airlines on August 26 at 7'45PM.

They kept delaying the flight hour after hour until 12:30AM, then they announced the flight was cancelled

We are a family of five including a disabled -Down Syndrome - young man. We were left for six hours if delays without food or any snacks

Delays after delays, they blamed Vancouver International Airport NAV lack of staffing.

Regardless of pointing fingers, the staff at that airliner were in-compassionate at all. We were very tired and frustrated at the whole airline system in Canada - strikes, delays, then understaffing.

The airliner left us alone not knowing where to go after that midnight, with airliner not even compensating for hotels or food.

They claimed it is Vancouver International Airport - Very bad customer service. They do not treat us like customers -paying money for flights, but they treat customers like take it or leave it.

This is the worst air travel experience in my life, and I am international flyer - been everywhere.

We are stranded family now in a city that we wanted to treat as domestic tourists.

Canada Airline transportation and industry is like a failing business in a country of massive geographic area with no reliable nor affordable dometic transportation

Mamdoh Ashir

If I could put 0 stars I would. My flight number is PD654. Travelling on August 26 from Vegas to Toronto.
My mother and I arrived on the place 09:45, we were late for boarding because of the fact that the immigration line was full. Since I came in the black flight attendant (Habon or Hebon) whatever her name is, since we stepped on the play she has been giving us dirty looks and said to the guy that, the luggage’s are already off so we can’t take them (granted the man said the bags did not come off as yet because we came
On the exact minute. Ever since then, she has been so upset towards us. She past me twice, did not offer me a snack or a drink. I had to get out of my seat to go to the front to ask her if I could get a cookie and she gave me 2 of the green cookies.
I have been vomiting all day because it seem like I got a stomach bug, I went to the washroom and I vomited as well. I called her to my seat, with 2 hours left in our flight, I called her and ask her if I could purchase one of the Mr. noodles cup soup because I didn’t feel well at all. She told me no, everything is locked off. I proceeded to watch her serve so many other people, even the person in 5AB purchase one of the cup soup and she sold it to them. But denied me? How does that even make sense?
I had to ask another flight attendant and she sold it the cup soup to me. What kinda service is this porter? Now I’m on the plane having an anxiety attack and have to be using my puffers because she keep keep starring at us in our seats and pulling the curtain so we can’t look at her.
I travel with Porter all the time, and this is the first time I have ever experienced anything like this.

**Serious Safety Issues**

Our trip was cancelled because Porter does not have any functioning airplanes. They first delayed our boarding time by 3 hours because of technical issues. Flew in a back-up plane, managed to find an available pilot, and finally got everyone on board.

We were just seconds from lifting off the ground, and the pilot hit the brakes, hard.

Something had ROLLED OUT of the plane!!! What the actual F?!

What kind of safety checks do they even do before sending people off into the air?

Both planes had safety problems, pilots were hard to find and customer service line keeps customers on hold for 5+ hours with 10+ hour call back time. Their compensations are a joke as well.

The only positive from this experience is that every staff member we had engaged with were kind and sympathetic. They were clearly unsurprised of the company's failings.

Porter's failure to properly maintain a fleet of working airplanes is intolerable.

This is our first and last time flying with Porter Airlines.

0 stars. Terrible experience. Flight canceled because they were understaffed. Delayed 6 times until they admitted they didn’t have enough staff to fly. Fully within their control they admitted. Told passengers to cancel and get refunds, making them ineligible for full compensation. Told passengers to find their own hotel to sleep for the night and claim reimbursement. When I put in claim, I was not reimbursed. Had to rebook my own flight last minute and paid 5x the price as a result. Never again.

Delayed flight both ways, and then stayed on tarmac. Over 3 hours in each case. No compensation.

If I could give zero stars, I would. The entire experience was frustrating from start to finish. The website looks sleek on the surface, but the links don’t take you anywhere that's actually helpful.

Customer support? Basically nonexistent. I dealt with a chatbot that couldn't actually fix my problem, sent multiple emails and opened a ticket, and all I got back was an automated “we’re looking into it” message… weeks later, still nothing. For a site that’s supposed to help people make informed decisions, it’s ironic how little care they put into their own service.

Save yourself the headache — there are plenty of other platforms that do this better and actually respect their users’ time.

Cancelled my flight that was supposed to take off and didnt put me on a flight until the following night, claiming that they couldn't help me because I booked through a 3rd party...I would never fly this airline again,stranded in Canada,and just wanted to get back home...I cancelled my reservation and re booked with another airline...they refused to pay for my hotel stay or for food claiming that it was a cancelation due to weather,when the skies were perfectly clear in NY

We had to pay twice for our checked-in luggage, although it was alteady included in the tarif. They wouldn‘t let us on the flight, unless we pay the amount of 102.60 CAD. We feel betrayed. This airline is not serious. Don‘t fly porter.

Why can’t you check in for a basic fare online? Surely it’s cheaper for the airline that you do check in online as you don’t need service from a person. Stupid.

They didn't reimburse me after a 7h delay. The reason was that they didn't have a pilot ready for the flight! Unbelivable

This review is only about the food and the bathroom. Why would the airline have spicy food as part of the Reserve option, we were very disappointed. Shortcake cookies though, they were awesome!
Staff was also awesome.
Now the bathroom issue. There is a sign with a slash through it showing when the bathroom is occupied. I just watched a woman try relentlessly enter a occupied bathroom. Its time that the Airlines puts a notice with clients tickets.

Booked double by accident and got a call from Steve who refunded it. Very nice