Flysmarter Reviews 

Working with FlySmarter was a very good experience.
They respond to my email very fast and help in the same time. Thank you very much!

Good Customer support
Very responsive to my mail. Answer received within few hours. Good customer-care. Like it.

OMG No service at all. Canceled flight and no trying hard to find a rebook. Easy to cancel and even charge fee for extra service and for the refund..! Easy money.

Very quick to respond and clearly have customer’s best interest in mind. Handled the refund for a cancelled flight and also arranged us vouchers when we had to cancel a flight and couldn’t get our money back.

I would give a zero if I could. Our flight is tomorrow, departure should be 18.30. We received an e-mail that we can do the checkin, and we noticed that departure is 10.05 am. It's 8,5 hours earlier and we had no information about this change. Nothing. What if we have left the checkin for tomorror, believing that departure is 18.30? Our connection flight departures 23.20, so this means long waiting in a very small airport. Never again will I use this company, but I will use airhelp!

Had to reschedule my flight cus of unfortunate circumstance, they are quick and very very helpful and understanding, very thoughtful price aswell for the rebooking, really nice people!

Needed to change my flight schedule. Called within the opening hours. A service minded person picked up the phone within 30 seconds. About 2 minutes after the flight schedule was changed and the fee was acceptable (about €40 - included long haul flights). New tickets received and everything seems fine.

Bought tickets, had a few questions. Email sent. Answer received within few hours. Good customer-care.

First time I used flysmarter.
I took the Gold service and I recommend It. Aircanada changed our trip back home from hawai , and suddenly we had 16 hours layover. And miss the last day on Hawaii
Wrote a email to flysmarter, and 30min. later got response and a way better alternative and no long layover and we got our last day back. So very happy for the service. And will for sure use them again. Mahalo

I just had a very positive service experience with Flysmarter. After booking a flight ticket via Flysmarter, I realised that I had entered a wrong family name for one traveller by mistake. I sent an e-mail asking for correction, and the correction was done within 15 min. without any extra costs. Great service.

Total scam! Stay away from this company!! Booked a 3 flights trip, they sent us the confirmation email with everything correct and they booked it WRONG mixing our names and surnames! We contacted them so they could fix it (everyone can make a mistake) and they say we can cancel the flights paying 600kr as a fee, that it's not their problem and won't edit the names! Obviously with wrong names the airline would not let us board!! I'm just disgusted. We are taking this to the insurance company and the consumers rights bureau.

it even paid well, but Flysmarter customer service ensured that our tickets were refunded. Thank you

Excellent and quick service.
So fare with my economy light ticket, they where efficient to rebook it for me within an hour from my request on mail.

I was afraid of they wouldn't responce or couldn't make it because of my bad choice but they saved me a lot of time and headache.

Flysmarter just told me that when my flight was confirmed, there was no refund in case on cancellation. But I have become aware that in the event of a cancellation, I am entitled to a refund of flight taxes and fees from the airline, equivalent to 20%. So now I got the money back for taxes and fees, but they didn't mention anything about that.

Very bad service
You'll get little to no help rebooking og changing anything about your ticket, dont use flysmarter if you want a decent customer service.
the GOLD service does nothing and is a waste of money

Bad service. First they changed my flight into much longer trip and having to change planes instead of flying straight to the destination. Then they just took the money for my cabin luggage I bought, without letting Norwegian know. So its was missing from my boarding pass. And no refunds from anything. Would definitely nit recommend.

Worst agent ever. I am trying to upgrade a flight, and they just refuse to help me. Why won't they assist their customers. I don't get it. Never booking with them again.

Great service, Flysmarter helped med change flight-tickets, and saved me from trouble and worry.

My flights have been rebooked by the airline and that is okay. But Flysmarter offers the worst option for rebooking and are unwilling to compensate you. If you like basic customer service avoid Flysmarter!

I got my money back for the tickets I had to cancel because of covid 19. Thanks for great service - I will be a customer again soon.