Focus Assured Reviews 172

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We used Focus Assured to help us source the most competitive business fuel suppliers, and the entire process was smooth, efficient, and highly effective. As a company, managing fuel costs is essen... See more

Company replied

Rated 5 out of 5 stars

Danny helped me with a seamless transition from my old lease to the new one. The entire process for utilities was smooth and completely headache-free. Prices, suppliers, paperwork — everything was h... See more

Company replied

Rated 5 out of 5 stars

Focus and particularly Kyfer have been amazing .. Having dealt with other brokers in the past, who get you signed up, then disappear if you need anything Kyfer has got me the best price and has al... See more

Company replied

Rated 5 out of 5 stars

We are a small Social club and were very nervous about the cost of living increases due to impact our business. Fiona Shorrick at Focus Assured has put our mind at ease. Although the pricing i... See more

Company replied

Company details

  1. Business to Business Service

About Focus Assured

Written by the company

What we do

We help businesses buy energy the right way - clearly, confidently and without wasted time. Any broker can give a price. Focus Assured gives service, clarity and ongoing support.

What you can expect from us


Friendly Staff
Whether it's arranging a new contract following a move, or just a simple meter read submission, our friendly team are here to help.

Can-do attitude
Nothing is ever a problem for our team. Whatever the query, we will always try to find a way to solve it.

Added Value
We might not always be able to save you money on your procurement, but we will always make sure that we add value to your business in some way, helping you run your business as efficiently as possible.

Simple process
Our simple process makes it easier for you to get on with your day to day business.

Sustainable Solutions
From 100% renewable supply contracts to solar panels, we have the right solution for you.

Complete Account Management
We have a UK-based team to look after you at every step of the way and make sure everything runs smoothly.

Contact info

Promotion box for Focus Assured

Complimentary Utility Audit

Gain a clear and organised overview of your utility portfolio.

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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Rated 5 out of 5 stars

Thank you!

Fiona and Carrie manage our utilities extremely well. They are very attentive and diligently deal with all of queries to ensure a smooth process when it comes to resolving issues as they arise. Their professional and friendly approach is well received across our business and we know we can always rely on them to step up and help us with any issues we have! I personally am very appreciative of all their help since I have been working with them, cant fault their service! Thank you both!

July 9, 2020
Unprompted review
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Reply from Focus Assured

Hi Zoe,

Thank you very much for your kind words. We are very happy to hear that Fiona and Carrie have dealt with your account in a professional and caring manner and we have passed your comments onto them.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service and competitive pricing

June 30, 2020
Unprompted review
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Reply from Focus Assured

Hi Sarah,

Thank you for your review. We have passed your comments onto the team.

Kind regards,
The Focus Assured Team

Rated 4 out of 5 stars

Danny has been extremely helpful

Danny has been extremely helpful, and especially during this difficult time of lockdown and WFH.

June 1, 2020
Unprompted review
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Reply from Focus Assured

Hi Adrienne

Thank you for your review. We have passed your comments onto Danny and his team.

Kind regards
The Focus Assured Team

Rated 5 out of 5 stars

Fiona and Carrie at Focus assured are…

Fiona and Carrie at Focus assured are amazing. For over a year I have felt that I have been consistently overcharged by my electricity supplier. These two ladies have not given up my case and for the last year they have continued to chase up my complaint. Finally this month I have received a credit note for £25k. I could not be happier with the service these ladies provide. 5 stars every day.

May 18, 2020
Unprompted review
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Reply from Focus Assured

Hi Sarah,

Thank you so much for your review. We were delighted to hear that you finally received your refund! We have passed your kind words to Fiona and Carrie and we look forward to working with you in the future.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Excellant service

I have dealt with Focus assured for many years and have always found them to be very easy to deal with and very professional.

March 16, 2020
Unprompted review
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Reply from Focus Assured

Hi Terry,

Thank you for leaving us a review. We have passed your comments onto the team and we look forward to working with you for many more years going forward.

Kind Regards,
The Focus Assured Team

Rated 5 out of 5 stars

Focus Assured go the extra mile.

Jonny was really good at sourcing alternative suppliers and reassured me of the process and ensured the transition was simple.
He proved to me what I was saving and handled the whole process.
Highly recommended.

February 26, 2020
Unprompted review
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Reply from Focus Assured

Dear Mr Hancock,

Thank you very much for your review. We are happy to hear that Jonny has been providing you with great service and we have passed your comments onto him.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Fiona and Carrie Utility Accounts

Fiona and Carrie have been looking after our Utility Accounts since beginning and extremely helpful , dealing with many utility Accounts with our extensive managed portfolio.We have been kept informed all relevant information being provided to us in a useful manner. Fiona and Carrie have taken the full responsibility of our Utility Account and working hard for our company great and excellent.

February 25, 2020
Unprompted review
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Reply from Focus Assured

Hi Kumar,

Thanks so much for leaving us a review! We are pleased that your experience has been a positive one and have passed your comments to Fiona and Carrie.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Fiona and Carrie are really friendly

Fiona and Carrie are really friendly, helpful, professional and very organised.
They have assisted in all aspects of our utilities.

February 14, 2020
Unprompted review
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Reply from Focus Assured

Hi Toni,

Thank you for your review! We are very pleased to hear that Fiona and Carrie have delivered a great service and we have passed your comments onto them.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

GREAT COMPANY TO DEAL WITH ALWAYS…

GREAT COMPANY TO DEAL WITH ALWAYS HELPFUL

February 13, 2020
Unprompted review
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Reply from Focus Assured

Hi Mark,

Thank you for taking the time to leave us a review!

We will pass your comments on to our team.

Kind Regards
The Focus Assured Team

Rated 5 out of 5 stars

Focus Assured delivers!

Fiona and Carrie have been extremely helpful, attentive and most importantly effective, in dealing with the many utility accounts we have on the buildings in our extensive managed portfolio. We have been kept fully informed and all relevant information has been provided to us in useful form. Fiona and Carrie have taken the pain out of dealing with utility providers.

February 13, 2020
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi Timothy,

Thank you for the positive review! We are very happy to hear that Fiona and Carrie have delivered an attentive and effective service to you and we have passed your comments onto them.

Kind regards
The Focus Assured Team

Rated 5 out of 5 stars

Jonny and Katherine have been great…

Jonny and Katherine have been great right from the start. Always helpful and friendly!

February 7, 2020
Unprompted review
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Reply from Focus Assured

Hi Sam,

Thank you for taking the time to leave us a review. Your comments have been passed onto the team.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Jonny: Electricity Meters

Jonny from Focus Assured was amazingly helpful at arranging our Electricity Meters. He was efficient and kind in answering any queries. Nothing seemed to be an issue or too much for him. I very much look forward to working with Focus Assured in the future for all our Electricity needs. Thank you Jonny.

January 31, 2020
Unprompted review
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Reply from Focus Assured

Hi Bella,

Thank you for the great review. We have passed your comments onto Jonny and the team, and we look forward to working with you in the future.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Amazing !!

Amazing !!! I work with Fiona and her team since 2016 and they are great to work with, Fiona will always find you the best deal possible and will chase you to make sure it will happen ! I will highly recommend their services.

Amit
Operation Director

November 28, 2019
Unprompted review
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Reply from Focus Assured

Hi Amit,

Thank you for your kind words. It has made our day to know that there is another happy customer out there! We have passed your comments to Fiona and the team.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

We have recently changed a number of utility contracts.

We have recently changed a number of utility contracts with Focus Assured and dealt with Fiona in particular. The process has been easy, straightforward and friendly. They have supported us ongoing and gone back to the supplier when we have encountered additional set up issues which is really useful. Well done Fiona! Look forward to working with you again in the future.

November 28, 2019
Unprompted review
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Reply from Focus Assured

Hi Grace,

Thank you very much for taking the time to review our services and for the positive feedback. We have passed your comments to Fiona and the team.

Kind regards,
The Focus assured Team

Rated 5 out of 5 stars

I recently renewed our business…

I recently renewed our business electricity supply contract with the help of Jonny Davies at Focus Assured. We had a couple of other agents look at this for us at the same time. Focus Assured came up with the goods and got us the best offer. Jonny was professional, helpful and friendly; and helped us through the whole process with the minimum of input on our part, although I am sure he had to work hard on our behalf. I will definately use them again.

November 18, 2019
Unprompted review
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Reply from Focus Assured

Dear Keith,

Thank you for your positive review. We have passed your comments over to Jonny and we look forward to working with you in the future.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

Had a very engaging and insightful…

Had a very engaging and insightful meeting with Focus Assured today. We look forward to working with you in the future!

This company is definitely the one to use for consultations on your energy contracts. Thanks again!

November 18, 2019
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi James,

Thanks for the review, we look forward to working with you in the future.

Kind regards,
The Focus Assured Team

Rated 5 out of 5 stars

New Gas Supply

We have used Focus Assured now for a couple of years and can't fault the service we have been given.

Jonny has just sorted our Gas supply out for the next 4 years, with an excellent price. We are pleased we can use a company we can trust

November 12, 2019
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi Heat Radiation,

Thank you for your positive review.

We are glad to hear that you have been receiving a faultless service and we look forward to working with you in the future.

Kind Regards
The Focus Assured Team

Rated 5 out of 5 stars

A great service from Jonny Davies

A great service from Jonny Davies, receptive to our needs but without the hard sell. Thanks for helping us get a good deal.

November 12, 2019
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi Sue,

Thank you for taking the time to leave us a positive review!

Its great to know Jonny is providing you with a professional service, we have passed your comments on to him,

Kind Regards
The Focus Assured Team.

Rated 5 out of 5 stars

What a great man Anthony is

What a great man Anthony is.
You guys are great.
Thanks you

October 18, 2019
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi Mohsin,

Thank you for your review.

We have passed your comments to Anthony.

Kind Regards
The Focus Assured Team

Rated 5 out of 5 stars

Simply The Best

I have used Focus Assured now for a couple of years and can't fault the service we have been given. Not only advice on which is the best supplier to go for and they fight to get the best price, but also the after service which we have not had from an agent before. Its loketheyworkfor your company and have your best interests in mind all the time. Many many thanks and looking forward to a long relationship with Focus Assured.

September 19, 2019
Unprompted review
Focus Assured logo

Reply from Focus Assured

Hi Bob,

Thanks for taking the time to leave us a review.

We are always working hard for our customers to ensure they have the best deals and the best service possible. It's really wonderful to know that it's working!

We look forward to working closely with you in the future.

Kind Regards
The Focus Assured Team.

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