I have been working with Focus to upgrade our information eco-system- making better use of Microsoft products and migrating datasets over from Datto Workplace to Sharepoint and OneDrive. Most of my s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hellenic Bookservice (Bookshop NW5) contacted James Foster at Focus, looking to get better value from our monthly telephone bill. With business being so challenging right now, I was tasked with attemp... See more
Company replied
This five-star review is for Gary Mills specifically. My experience with Focus Group as a company has been mixed. As a whole, I’d probably rate them somewhere around two to three stars, as... See more
Company replied
We have been with Focus for a number of years and always appreciated their efficiency and professionalism. Recently we have worked with Steven Fox and Luke Fenton who both have went above and beyon... See more
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Company details
- Business to Business Service
- Business Services
- Computer Consultant
- Energy Supplier
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Contact info
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, United Kingdom
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received training from Robbie Holland
Received training from Robbie Holland, which was very informative and useful. He also assisted in a number of queries, making the necessary amendments to the system as we went. Would recommend.
February 25, 2026
Unprompted review
Reply from Focus Group
Good afternoon Laura,
Thank you for your feedback and recommendation! We're delighted to hear that Robbie provided such informative training and was able to assist with your queries and make amendments to the system during the session.
We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Administrator User Training
As a new user but an IT professional, the training was aimed at the correct level and speed. The trainer (Robbie Holland) was easy to talk with and answered all questions that where put to him.
February 23, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that Robbie pitched the training at the right level and pace for you as an IT professional.
It's great to know he was approachable and answered all your questions effectively. We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Knowledgeable and lots of details I…
Knowledgeable and lots of details I wasn't aware of were provided in my Focus Training Session with Robbie.
February 16, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that Robbie provided such a knowledgeable and detailed training session and that you learned aspects of the system you weren't previously aware of.
We'll be sure to pass your comments on to Robbie. If you have any further questions, please don't hesitate to get in touch.
Kind Regards,
Louise
Adam Hamilton
We have had two sessions with Adam Hamilton in the last few weeks and i can honestly say he has been so helpful with regards to managing our phone systems. I cant thank him enough and he has always been there on hand when we have needed assistance. The service that he has shown is First Class . Thanks again Adam
March 5, 2026
Unprompted review
Reply from Focus Group
Good afternoon Isla,
Thank you so much for your wonderful feedback! We're thrilled to hear that Adam has been so helpful over the last few weeks and has provided such first-class support with your phone systems.
It's great to know he's been readily available whenever you've needed assistance. We'll be sure to pass your kind words on to Adam - he'll really appreciate it.
Kind Regards,
Louise
We had a training session via Teams…
We had a training session via Teams with Robbie Holland this week to go over the new devices. Even in a remote format, Robbie was exceptionally professional and managed the pace perfectly—delivering the information efficiently without the session ever feeling rushed. He handled all our questions with ease and maintained a friendly, approachable manner throughout. The team really enjoyed the session and found it very engaging. Thank you, Robbie!
March 2, 2026
Unprompted review
Reply from Focus Group
Good morning James,
Thank you so much for your wonderful feedback! We're delighted to hear that Robbie delivered such an engaging and professional training session for your team via Teams.
It's great to know he managed the pace perfectly and made everyone feel comfortable asking questions, even in a remote format. We'll be sure to pass your kind words on to Robbie - he'll really appreciate it.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Training
Adam Hamilton gave me some training on our new system, he was very informed and answered all my questions easily. The training was clear and easy to follow along with, Adam was patient and made sure I understood everything before moving on. A massive help, thank you!
March 3, 2026
Unprompted review
Reply from Focus Group
Good morning Hannah,
Thank you so much for your feedback! We're delighted to hear that Adam provided such clear and helpful training on your new system.
It's great to know he was patient, made sure you understood everything, and answered all your questions with ease.
We'll be sure to pass your kind words on to Adam. Thank you again for choosing Focus Group!
Kind Regards,
Louise
AVOID!!! No Phone Service. Appalling Customer Care. No Way Out!
For the third time we are currently experiencing a total loss of phone service, a disruption that has lasted over 10 days on each occasion and resulted in a significant loss of potential clients.
I previously filed a complaint on February 23rd, which has been disregarded. Furthermore, I have opened multiple cases to request a copy of my contract and to verify my contract end date; however, these cases were deleted from my account without resolution.
Additionally, I am contesting the charges applied to my account for repairs during the previous system failure. On all three occasions, the outages were caused by their faulty equipment. I previously opened a case to request a refund for these unauthorized charges, but that case was also deleted from your system.
I bitterly regret being lured by this horrendous company.
February 23, 2026
Unprompted review
Reply from Focus Group
Good morning Stephen,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the repeated phone service outages you've experienced and the significant impact this has had on your business.
We would like to investigate this matter urgently and ensure all your concerns are properly addressed. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can take immediate ownership and work towards a resolution?
We appreciate you bringing this to our attention and are committed to making this right.
Kind Regards,
Louise
Great service from Adam
Great service from Adam, genuinely a credit to Focus group.
Knowledgable and personable.Thank You.
February 24, 2026
Unprompted review
Reply from Focus Group
Good afternoon Mike,
Thank you so much for your wonderful feedback! We're delighted to hear that Adam provided such great service and that you found him knowledgeable and personable.
We'll be sure to pass your kind words on - he'll really appreciate it.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
More poor communication and zero fund
More poor communication. Yet to receive a call back from the ‘ investigation’ with my non existent WiFi for months over Christmas. I requested a refund and at least a discussion about the disgraceful service for the repair which finally happened the week previous with my having to go onto my laptop on a call to reset the router. I have been charged fully each month regardless of faults. Couldn’t set my alarm nor see my cameras in my business all the way through November and December/ January.
Stay well away from this company.
The communication company that doesn’t communicate and will take your money regardless of a service that doesn’t work.
February 27, 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the ongoing WiFi issues you experienced over the Christmas period and the continued frustration with communication and refunds.
This is clearly not acceptable, and we sincerely apologise that you've been left without service for such an extended period while still being charged. We regret that you haven't received the follow-up call you were promised from the investigation.
We would like to investigate this matter urgently and ensure your refund request and concerns are properly addressed. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can take immediate ownership of your case?
We appreciate you bringing this to our attention and are committed to resolving this.
Kind Regards,
Louise
WARNING! AVOID! AVOID! AVOID!
If I could give a 0 I would. The service is absolutely diabolical. You get billed and never a explanation. Hidden charges. Add ons, price changes every month. When you call to ask or be advised you just get bounced around departments. Account manager is disengaged and non existent. No one calls you back or even cares to want to help. Hidden contract clauses. Don't sign anything. I wouldn't recommend this company to any small business like mine. They are sharks. Once they have you they don't care about the service they provide. Very hard to deal with. AVOID AT ALL COSTS.
February 27, 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the significant frustration you've encountered with billing, communication, and support.
This is clearly not the level of service we aim to provide, and we regret that you've felt unsupported and unable to get clear answers about your account. Your concerns about billing transparency and account management are important to us.
We would like to investigate this matter and work to resolve your concerns. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review your case and address the issues you've raised?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Thank you Jimmy Williams!
I would like to thank Jimmy Williams in Customer Services for his efforts in rectifying a huge over-charging issue for both sites in our Federation. Having tried to reach anyone that could help me with only one 'advertised' telephone number and hitting brick wall after brick wall, I Googled telephone numbers for Focus and came up with one that got me through to Jimmy. He listened to a very frustrated recount of the situation from myself and promised he would look into it for me. He advised me it might take some time, but he got back to me as promised with a resolution and a credit to our accounts totalling over £1500 of overcharges. We are very grateful.
February 24, 2026
Unprompted review
Reply from Focus Group
Good morning Danielle,
Thank you so much for taking the time to share your experience. We're really pleased to hear that Jimmy was able to help resolve the overcharging issue.
We'll be sure to pass your kind words on. Thank you for your patience throughout this process and for choosing Focus Group.
Kind Regards,
Louise
Moved from another provider and all was…
Moved from another provider and all was handled smoothly. Any concerns / questions were met with reassurance and advice.
February 4, 2026
Unprompted review
Reply from Focus Group
Good morning Neil,
Thank you for your feedback! We're delighted to hear that your move from your previous provider was handled smoothly and that our team was able to provide reassurance and advice when you needed it.
Thank you for choosing Focus Group. If you have any further questions, we're always here to help.
Kind Regards,
Louise
Hidden charges
The biggest “iffy” company when they tag along contracts to dubious companies like “tower leasing” to all their contracts.
You have been warned.
Make sure Tower leasing are excluded from anything you sign for.
Expect to pay for hidden yearly charges on top of your contract 3-5 yr contract.
Additional yearly charges will appear you didn’t agree too. Excuses they use, additional charges will be guaranteed above inflation…. check the small print.
Just keep away.
February 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding additional charges and contract terms.
We understand how important transparency is, particularly when it comes to contract terms and billing. If you have concerns about charges on your account or would like to discuss your contract in more detail, we'd welcome the opportunity to review this with you.
Please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can look into this matter. We appreciate you bringing this to our attention.
Kind Regards,
Louise
Fantastic Training Session
We had a very thorough training session today with Adam Hamilton and it was excellent!
Adam was very friendly and he explained the functionality of the software really well, making it easy to follow and ask questions when needed.
He also offered us further support and we have planned to catch up again soon, to complete software set up. Thanks again Adam!
February 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you so much for your wonderful feedback! We're thrilled to hear that Adam provided such a thorough and excellent training session for you.
We're pleased that further support has been arranged to complete your software set up. We'll be sure to pass your kind words on to Adam.
Kind Regards,
Louise
Great training from Robbie
This is my second training session with Robbie and like the first session, I found Robbie to be an excellent tutor and his explanation of the Horizon telephone system most helpful in regards to helping our business operate successfully. And I appreciate Robbie's offer to contact him should I have need if there is anything I am unsure of about the Horizon platform.
February 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon Kevin,
Thank you so much for your feedback! We're delighted to hear that both training sessions with Robbie have been so valuable for you and your business.
We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Adam Hamilton took his time to explain…
Adam Hamilton took his time to explain everything we asked and was very patient with any questions we had. He made sure we understood everything before moving on and had amazing knowledge of the system.
February 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for your feedback! We're delighted to hear that Adam took the time to explain everything clearly and patiently answered all your questions.
It's great to know he ensured you understood each step before moving forward and that his knowledge of the system was so helpful. We'll be sure to pass your kind words on to Adam.
Kind Regards,
Louise
Nothing but Praise.
I have nothing but praise for the team at Focus, from the point of contact to the installation.
Special mentions to Miruna Raicu, Phil Raynor & Robbie Holland. Top team !
February 19, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience from initial contact right through to installation.
It's great to know that Miruna, Phil and Robbie all provided excellent support. We'll be sure to pass your kind words on to them.
Kind Regards,
Louise
Felt ignored
We experienced significant connectivity issues with our phone system, including being unable to answer inbound calls and problems making outgoing calls. As this directly affects client communication, it was a serious issue.
When we reported the issue, we were advised to reboot the router and check Windows updates (already thought of that). Felt as though our explanation of the problem was not properly listened to. Our IT team had already carried out checks and confirmed the fault was not related to our internal systems or connection.
Despite this, the matter was not escalated as requested, and we found our account manager to be disengaged and uninterested in investigating further. The overall handling of the situation was disappointing and beyond frustrating.
Level of service and client support is not befitting to cost of service we pay for.
February 16, 2026
Unprompted review
Reply from Focus Group
Good afternoon Kathy,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the connectivity issues you experienced with your phone system and the impact this had on your client communication.
We regret that you felt your concerns were not properly listened to and that the matter was not escalated as you requested. This is clearly not the level of service or support you should expect.
We would like to investigate this matter further and ensure your concerns are properly addressed. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review what happened and work with you to prevent similar issues in the future?
We appreciate you bringing this to our attention and apologise for the frustration this has caused.
Kind Regards,
Louise
The presentation was clear and…
The presentation was clear and professional, they were very patient, and took the time to answer all my questions.
February 14, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that the presentation was clear and professional, and that all your questions were answered patiently.
If you need any further support, please don't hesitate to get in touch.
Kind Regards,
Louise
Akixi by Adam Hamilton
Adam Hamilton has delivered a few sessions on Akixi training which has been a great insight, he has given me bitesize information at a time and a good overview of our current Horizon system. He also records the session for me to reflect back on and is readily available to answer any of my questions by email.
February 16, 2026
Unprompted review
Reply from Focus Group
Good afternoon Lisa,
Thank you for your feedback! We're delighted to hear that Adam has delivered such helpful Akixi training sessions and provided you with a clear overview of your Horizon system.
It's great to know that the bitesize approach worked well for you and that the session recordings have been useful for reflecting back on. We'll be sure to pass your kind words on to Adam.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
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