FocusMe (Reclaim Time Ltd.) Reviews 812

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the application exceptionally useful for curbing distractions and staying focused, highlighting its effectiveness in promoting productivity and healthy online habits. The customer service is consistently praised for being responsive, helpful, and friendly, with many appreciating the prompt resolution of queries and issues. People also commend the staff for their dedication to improving the software, often incorporating feature requests and fixing bugs quickly. However, some customers also noted that the app can be buggy, experiencing issues like freezing, crashing, or not applying blocking plans correctly, particularly on certain operating systems like Mac OSX Sonoma. A few other people also felt that the app's layout can be complicated to understand initially, and the forced mode feature, while effective, can be inflexible when quick adjustments are needed.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the software's effectiveness in... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its effectiveness in... See more

Customer service

Consumers find customer service to be positive, with many describing it as great, outstanding, and top-tier.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the support team's... See more

Staff

Clients share positive opinions on staff, frequently highlighting their responsiveness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FocusMe is the best blocking software I have come across. It is almost impossible to bypass, especially when a plan is enforced. It has been really helpful in keeping me stay focused and reducing unhe... See more

Company replied

Rated 5 out of 5 stars

Great tool! Definately helps curb unwanted internet habits. It's not fool proof (you get to program it yourself, so if you're not careful you can get yourself right back to square one) but since... See more

Company replied

Rated 5 out of 5 stars

FocusME has been my productivity companion for close to a decade. it's the most reliable tools that works, and I've tried them all. They are very responsive to feature request and bug fixes. the most... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

About FocusMe (Reclaim Time Ltd.)

Written by the company

Boost Your Productivity with FocusMe

FocusMe is the ultimate app and website blocker for Windows, Mac, and Android. Get focused and productive - try for free today!

We understand the challenges of staying productive in a world filled with distractions. Whether you're a student, freelancer, or business professional, our powerful productivity app helps you stay on track by blocking distractions, setting time limits, and optimizing your workflow.

With features like:

  • Website & App Blocking
  • Pomodoro Timer
  • Customizable Schedules
  • Break Reminders
  • Data-Driven Insights

Join thousands of users worldwide who have taken control of their productivity. Try FocusMe today and experience the difference!

Start Your Free Trial

60 Day Unconditional Money-Back Guarantee

Changed your mind? We'll refund your money within 60 days.

You are fully protected by our 100% Satisfaction-Guarantee. If FocusMe does not fit your needs, just let us know within 60 days and we’ll send you a prompt refund. No problems!

Contact info

4.8

Excellent

TrustScore 5 out of 5

812 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Highly Configurable But Lacking in Polish

I liked the fact that FocusMe is configurable. I also liked the fact that the customer service was reactive to questions (even on weekends) and top-notch from a technical point-of-view
I didn't like the fact that some of the options are poorly implemented. A good example of this would be the "Show Timer" option. Despite setting the checkbox parameter for this function to TRUE repeatedly, it fails to remain active.

April 15, 2024
FocusMe (Reclaim Time Ltd.) logo

Reply from FocusMe (Reclaim Time Ltd.)

Dear Mark,

Thank you for your review. I'm sorry to hear about the difficulties you’ve encountered with the "Show Timer" setting and other options.

I reached out to you yesterday via email to offer my assistance in resolving this, including my direct phone number. Can you please look out for my email?

Thank you once again for your constructive feedback. We are here to help and improve.

Warm regards,

Jon Rumens
Founder, FocusMe

Rated 1 out of 5 stars

Disappointed

Really disappointed. Terrible app, horrible UI and insanely complicated

April 11, 2024
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Dear JW,

Thank you for your feedback. We noticed that your original claim regarding malware was removed from your review, and we appreciate this update, which helps ensure accuracy for all users. We regret to hear that your experience with the free trial of the FocusMe application did not meet your expectations, especially since we have not had prior communication. We are committed to enhancing our app and truly value all feedback. We understand that familiarizing oneself with new and feature-filled software in a short period can be challenging. To better support our users, we encourage the use of the full two-week free trial and are here to assist in any way we can.

We’ve noted that you have expressed dissatisfaction frequently across various services, as seen in your review history. While we understand that you hold high standards, we are committed to addressing your concerns specifically with our app. Your insights are invaluable as they push us to better refine FocusMe.

If you're open to it, I would appreciate the opportunity to speak with you directly. Please let me know a convenient time for a call, and I will make myself available.

We value the opportunity to learn and evolve from user feedback and aim to serve you better in the future. If you prefer not to engage further, we understand and wish you the best in finding a solution that meets your needs.

Warm regards,

Jon Rumens
Creator of FocusMe

Rated 5 out of 5 stars

A Productivity Game-Changer

A Productivity Game-Changer. Outstanding and extremely prompt customer support

February 18, 2024
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Woot, woot! You've just made our day - thank you for your wonderful feeedback, Amr!

Rated 5 out of 5 stars

FocusMe is Amazing

FocusMe is Amazing. The application is extremely customizable to meet individual needs (which is the basic entry bar for a system like this). It is robust, ever present, and effective. And their technical support feels more like a partnership than traditional "tech support." They really seem to get it: this isn't just another "app" but an integral part of maintaining a healthy relationship with technology. Like most valuable experiences, you get out of it what you put into it. Take the time; give it a chance; and stick with it. It'll do you good.

February 8, 2024
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Reply from FocusMe (Reclaim Time Ltd.)

It's an absolute honor to hear that from you, Damon! 😊We'll let our entire team know about it. And know that we'll never stop doing our very best to keep that healthy relationship. ❤️️

Rated 5 out of 5 stars

Focus me is perfekt for desktop..

Focus me is perfekt for desktop... The forced mood option is very important for me, so that I just can't stop the app or do anything but accept the reality that I can't open the blocked apps till the session pause comes.
I like this app.

January 27, 2024
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Reply from FocusMe (Reclaim Time Ltd.)

So glad to hear that from you, Basel! Forced Mode is absolutely one of our solid features to help you guys keep your focus or increase your productivity! Thanks for being a part of the FM fam! 😊

Rated 5 out of 5 stars

Very quick

Very quick. Responded on a Sunday.

January 6, 2024
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Reply from FocusMe (Reclaim Time Ltd.)

Hi Minkyu! Thanks for your feedback - we'll never get tired of helping you guys as quickly as possible! 🤗

Rated 5 out of 5 stars

Good support

Fixed my issue. Great app with a great team behind it.

January 16, 2024
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Hello, K.B. - sorry to hear this! It's Jon here. Can you please send me an email with your name so we could look up your case and investigate this?

Unfortunately we cannot tell who you are just by your initials.

I'll gladly personally look into your case when we know the full details.

Thanks

EDIT: Thank you K.B. for working with us! Glad we could solve the issue for you! :)

Rated 5 out of 5 stars

Excellent support team

In addition to all the praise about the app itself, I want to add that FocusMe's support team is phenomenal. They're always there to help you out and provide assistance with anything you need; super responsive and knowledgable.

January 1, 2024
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Know that we'll never stop supporting you guys! Thank you so much for your amazing feedback, Don! What a great way to start the year! 🥂

Rated 5 out of 5 stars

I adore this app

I adore this app! It has been a game-changer.

I was looking to remove/limit any distractions, including gambling, social media, porn...

And Focusme helped a lot.

What sets this app apart is its uninstall feature, which I couldn't find on other apps. Once a plan is active you can uninstall the app. And I mean it, not like other apps which by 2 clicks is gone.

Also, I went from more than 4h/day on my phone to under 1h/day.

Top-notch customer service; they've been incredibly responsive and nice.

+1 happy customer for Focusme.

December 23, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Wow! What a great way to end the year - thank you for your wonderful feedback! And know that we're proud of the progress you've made for yourself so far! Cheers! 🤗

Rated 5 out of 5 stars

Probably one of the best support teams…

Probably one of the best support teams I have experienced. I've been a user since 2017 and they always treat me fairly and go above and beyond.

December 18, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

We appreciate your feedback, Payam! Thank you for being part of the FocusMe family since 2017—what an amazing journey it has been with you! Cheers!

Rated 1 out of 5 stars

Make it user friendly

Make it user friendly. I didn't the time to burn up learning the ins and outs. It was cheaper for me to purchase Freedom and cut my losses.

December 18, 2023
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Reply from FocusMe (Reclaim Time Ltd.)

Hello, thanks for your feedback. We are sorry to hear you feel that way, but we understand the complexity can be a little overwhelming. We are working on a streamlined UI now.

We also offer a free remote support session to help you get set up.

If you reach out to our support team, we'll be glad to provide you with a refund if you wish.

Rated 5 out of 5 stars

The best purchase I've ever made!

The best purchase I've ever made.

FocusMe has changed my life and I've been able to unlock incredible amounts of willpower and intense focus.

It's much better than all the equivalent products out there.

I always recommend FocusMe to anyone looking to get ahead.

December 4, 2023
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Reply from FocusMe (Reclaim Time Ltd.)

We are so happy to hear that from you, Daniel! Know that we're proud of you and we'll continue doing our best to help you the best way we can! 😊

Let's continue growing the FocusMe fam with you! 🥂

Rated 5 out of 5 stars

Sync Folder / Log in

The response from the support was very quick and very efficient - even though my problem was very specific, every email from the technician was always right on the money, getting closer and closer to fixing it. Congratulations on the pragmatism and objectiveness - those are the best qualities for a support technician!

November 29, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Wow! We are glad to see your feedback, Mattheus! Giving us a continuous boost to always be at our best when helping customers like you! Thank you for your feedback! 🤗

Rated 5 out of 5 stars

Great support

Support people were knowledgeable, fast and able to solve my problem easily

November 27, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

We are happy to hear that from you, Robyn! 😊 We'll always be committed to doing our best to help!

Rated 5 out of 5 stars

Long time user, support always helpful

I've been using FocusMe for several years now, and it's been very helpful. Customer service is fantastic, I've reached out to them for help several times and they are always prompt with a solution.

November 22, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

We got nothing we could ask from you, Jorge! Thank you for sharing your feedback with us! Cheers to more years with you! 🥂

Rated 5 out of 5 stars

Amazing product, amazing service

This product really helps me getting my focus for work I value but get distracted from frequently. Whenever there occurs a problem or I block myself from essential services using the product, the service is just amazingly fast and helpful!

November 19, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Wow! What a great day to start our week - thank you for your wonderful feedback! We're so happy that our app and team have been helping you focus more at work. Cheers!

Rated 5 out of 5 stars

Responses are fast.

November 16, 2023
Unprompted review
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Reply from FocusMe (Reclaim Time Ltd.)

Thank you for your feedback, Manea! We're 100% committed to always helping our customers in a timely manner. Cheers!

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