Foliage Factory Reviews 

401
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I was a bit skeptical about this website at first and spent several days checking whether my order had really been processed and shipped. However, everything arrived exactly as promised within a week.... See more

Company replied

Rated 4 out of 5 stars

All good most plant are healthy good genetics, just anthurium queen was damaged but this plant very sensitive how I know.

Company replied

Rated 5 out of 5 stars

Honestly. We should not order plants in winter right? With my last plant provider things went horribly wrong and i was hesitant to buy online again. But foliage factory convinced me completely. I or... See more

Company replied

Rated 5 out of 5 stars

I'm loving the wide choice of plants (type, size), the prices and the regular promos. I was a bit upset at the shipping cost when ordering at first, but seeing how carefully everything was packed, I... See more

Company replied

Company details

  1. Interior Plant Service
  2. Wholesale Plant Nursery

Written by the company

Foliage Factory is a trusted European source for rare and healthy houseplants, shipped securely from Germany and the Netherlands. Since 2018, we’ve helped over 15,000 customers grow their collections with confidence, from first-time plant buyers to serious collectors. We specialize in tropical houseplants, rare aroids, Hoyas, variegated cultivars, and pet-safe options, always selected with care and backed by verified botanical knowledge. Every order includes clear care guidance, professional packaging, and our 28-day plant guarantee. What sets us apart: • Carefully selected plants, packed by trained staff • Clear, expert care instructions for every plant • Secure EU-wide shipping with tracking • Full support for returns and refunds under EU law We also supply high-quality substrates, breathable pots, nutrients, and pest control, tested and trusted by real growers. If you’re ever unsure or in any way unhappy with your order, our team is ready to assist quickly and directly, just contact us - we are only one email away. We’re more than just a plant shop. We’re here to help you grow, with transparency, real expertise, and support that doesn’t stop after checkout. Explore our curated selection and start your next plant chapter with Foliage Factory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

401 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(401)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect like always

Perfect like always. I really love this webshop

July 4, 2023
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Reply from Foliage Factory

Dear Vanessa, thank you for coming back to our shop, we really appreciate it!

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. UPS messed up big time TWICE and still you guys managed to make me want to order from you. That's how good it was. ;)

June 19, 2023
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Reply from Foliage Factory

Dear Gael, it was a pleasure! Thank you for a fantastic review and we look forward to the next time! Hope your plants are doing great!

Rated 5 out of 5 stars

the order arrived quickly

the order arrived quickly. The plants are very beautiful. Totally recommended. Thank you

June 4, 2023
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Reply from Foliage Factory

Thank you for taking your time to write such a positive review, we are very happy that you were satisfied with your plant delivery and we hope your plants are doing well!

Rated 4 out of 5 stars

healthy and happy plant

Very healthy and well packed plant. Unfortunately there was one plant that ordered couldn’t be delivered as it was out of stock hence 1 star less.

May 31, 2023
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Reply from Foliage Factory

Thank you for a great review! We hope your plant is doing well and we are trying to keep up with those fast-selling-out plants and update the stock as best as we can!

Rated 5 out of 5 stars

Great experience

Great experience, no issues with the purchase or delivery

June 3, 2023
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Reply from Foliage Factory

Thank you so much for your review, we are very happy that your ordered arrived safely and we hope that your plant is doing well!

Rated 5 out of 5 stars

Excellent Customer Service

Most of my plants in my order arrived in excellent condition to Sweden. A few suffered some damage in shipping and customer service was very understanding and very quickly shipped a replacement. I will definitely order from here again, customer service is excellent!

June 3, 2023
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Reply from Foliage Factory

Thank you for taking your time to write a review, and such a great one! It was our pleasure. We hope that all of your plants are doing well!

Rated 5 out of 5 stars

Would buy again

Well packaged, good customer service

June 3, 2023
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Reply from Foliage Factory

Thank you for your support and for your review!

Rated 5 out of 5 stars

Hello!

Thank you for the beautiful and healthy plants! Everything went great for the company, in fact here in Finland the box was on the Posti's shelf the wrong way round, even though the box says 'this side up' 😅 Luckily the somersault did not harm the plants.. I will continue to order 👌🏻

May 23, 2023
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Reply from Foliage Factory

Thank you for ordering with us and for such an enthusiastic review! We are very happy to hear that the plants survived the acrobatics and we hope they are doing well!

Rated 5 out of 5 stars

Great variety of beautiful plants

Beautiful plants that arrived very healthy despite an issue with the transport, which wasn't the seller's fault and which they tried hard to solve. Only one tiny plant seems to have suffered, and I was immediately offered a refund. I'll definitely buy from them again as they have many rare plants I haven't seen anywhere else, or only at much higher prices. It did take a couple of weeks from the time I made the order until the plants were here, so don't wait until the last minute if you need them by a specific date. Overall, the quality and service definitely make up for this.

June 5, 2023
Unprompted review
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Reply from Foliage Factory

Dear Louise, we are thrilled to have such a fantastic review, we hope that your plants are doing well and we hope to be of service again!

Rated 3 out of 5 stars

Slowly for shipping.

April 30, 2023
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Reply from Foliage Factory

Dear Jiraporn, thank you for your review. We hope that in spite of the disappointment with the shipping time, you are satisfied with your plants.
For future reference, please take into account the fulfillment time which is clearly stated on our website and in the order confirmation. We can also not speed up the shipping when ordered during bank holidays, but we always work on improving our service, so thank you for your feedback and we hope the plants you purchased grow beautifully!

Rated 5 out of 5 stars

I had some problems with my order but…

I had some problems with my order but they solved it satisfactory and the plants are high-quality to a good price! Great selection!

April 23, 2023
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Reply from Foliage Factory

Dear Emil, thank you for a great review and for your support. We hope your plants are growing well!

Rated 5 out of 5 stars

I'm loving the wide choice of plants…

I'm loving the wide choice of plants (type, size), the prices and the regular promos.
I was a bit upset at the shipping cost when ordering at first, but seeing how carefully everything was packed, I can only understand and I'm actually thankful for all that attention.
I've received my plants 3 weeks ago and they're healthy, beautiful and thriving.

April 17, 2023
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Reply from Foliage Factory

Dear Chrys, thank you so much for a great review, we really appreciate it. We hope that the plants will keep bringing you joy!

Rated 5 out of 5 stars

Amazing seller

A seller, who cares about their clients exceptionally well. I had a lost shipment due to carrier mistake, and plants were reshipped again with no hesitation and damaged plants also replaced. Do recommend and will order more!

March 22, 2023
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Reply from Foliage Factory

Dear Viktorija, thank you very much for a great review and your repeat orders, we hope we can continue to deliver fabulous plants to you!

Rated 5 out of 5 stars

All perfect

The plant came perfect. Packed safely and with care. It has already grown a new leaf and it’s healthy!

April 17, 2023
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Reply from Foliage Factory

Dear Virginia, thank you very much for the great feedback, we are very happy to hear you were satisfied with your order!

Rated 2 out of 5 stars

I was so shocked when i got the…

I was so shocked when i got the package, from outside it was packed perfectly but when i opened it, the small plants is so dry and fell out from the pot and yes i try to save it by put it inside my greenhouse but seems its not survive. One of the hoya that i got is root rot and the leaves is yellow, I don't know what happened, might be the distance. I'm to dissapointed to write you right away after i got the package, but next time please be more concern about the plant you sent to your customer. Thank you

April 20, 2023
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Reply from Foliage Factory

Dear Alamanda,
We are very sorry to hear that your plants arrived in such a bad condition. In spite of careful packaging and the heatpack, some plants can still suffer when shipped to colder countries.
We wish you had written directly to us after receiving the plants and sent us some photos, so that we would had have a chance to fix this problem.
Without knowing that something has gone wrong, we have no way to improve on your order. Your plants are under a 30 days guarantee, so please write to us and we will solve this straight away.

Rated 5 out of 5 stars

Excellent Customer Service

A couple of plants arrived damaged on the mail and I took photos and contacted the customer service right away. They were really helpful and immediately offered to send the damaged plants again without further costs. Highly recommended❣️👍

April 17, 2023
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Reply from Foliage Factory

Dear Jose, thank you for your support and a great review, we always try to do our best to make sure you receive what you have ordered. We hope the plants you ordered bring you joy for a long time!

Rated 5 out of 5 stars

Very good

Very good ! Impressive packaging

April 16, 2023
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Reply from Foliage Factory

Dear Arnaud,
thank you for a great review! We really appreciate it, and we hope your plants are growing well!

Rated 4 out of 5 stars

The plants looked beautiful when they…

The plants looked beautiful when they arrived. My only concerns were the packaging was not done very well, I found one of my plants tilting and it was root bound that I have no choice but repot it right away. Overall, they are very nice. Thank you!

April 10, 2023
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Reply from Foliage Factory

Dear Mau, thank you for a great review. If any of your plants arrived in a bad state due to transport damage, you can always contact us and we will do our best to sort out the problem as soon as possible. We hope that your plants grow beautifully!

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase. The plants came well packed, with no fallen leafs (remarkably, since they did a Germany-Portugal trip). And are already settled and growing.

April 10, 2023
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Reply from Foliage Factory

Thank you so much for this great feedback and repeat purchases! We really appreciate your support and we hope we can continue help building your plant collection!

Rated 5 out of 5 stars

Amazing Experience

Four stupendous philodendrons, well rooted.
The packaging was the best I've ever seen in international shopping.
The transport from the Netherlands to Portugal took exactly 7 days, but the plants came out of the packaging without a single scratch.

I will certainly buy again, I'm just waiting for some plants to be back in stock.

March 21, 2023
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Reply from Foliage Factory

Dear Gabriel, we are very happy to read that you were satisfied with your purchase, and that your plants arrived in good condition. We hope they grow beautifully for you!

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