Fonality, Inc. Reviews 29

Horrible vendor that would blame everyone one else for problems. Installation nightmare where I had to replace 50% of my network equipment after I was told my existing equipment would work and still didn't resolve my problems. Awful support where the support people were very friendly but didn't have any idea how to fix problems. Support cases that remained open and untouched for years. Phones breaking, servers disconnecting from each other, complete chaos. I would have given less stars if there was that option. Thanks for contacting me yet again so that I was reminded how much I hate Fonality.

Great system and solid tech support.

Fonality is an excellent system that is intuitive to use and manage, even for non-technical people, and integrates very well with Salesforce to act as your call center.

Their customer service is great, available 24/7. Their staff, when you reach them, are very helpful.

This is the best VOIP phone company I've found, and I've used several.

The phone system we were replacing was on a Windows Server 2003 server. The same company was offering a new server with Windows Server 2008 as its OS but with no upgrade path to Windows Server 2016. This was a big concern for us as the server OS would be eight years old out of the box.

The Fonality server is on a Linux box that isn’t hardware dependent. We’d only have to update the pieces of the OS we need to keep the Linux OS compatible with the phone software, and Fonality handles all that remotely, so we’ll never have to worry about the OS being out of spec or having the buy new hardware if the OS or the phone software is upgraded. We'll never *have to* buy another phone server due to OS obsolescence.

The feature set between the solutions we looked at were identical: Auto Attendant; IVR; VM; DID routing; Call Center; Reporting; VoIP Phones; Chat Tool (internal); Remote Phone Connectivity; Find-Me / Follow-Me;
Smartphone app; Conference Bridges.

Fonality was clearly the less expensive upfront, over $8K less, and annually, over $3K less. This really pushed the business decision over the top towards Fonality. Thanks to Grant Bowman for selling us the right solution!

The server installation took a less than an hour and we were able to place an international phone call with the Fonality system immediately. Since all the phones use VoIP getting them installed at each desk was just a matter of plugging in the power and the Ethernet cable. If we had known were were going to replace the phone system when we were purchasing routers, we would have purchased POE routers, eliminating the need for power cables for each phone.

Configuring the system was also a breeze. It's easy to understand and very straight forward. The only complaint is that it can be time consuming due to the response time of the Admin Panel due to the hybrid configuration, but since you only set up a phone system once it isn't an issue when making minor infrequent changes later.

The onsite installation (which was included in the price) was also painless. Christian Avila and Christopher Canchola were very professional and punctual. Christopher Canchola was onsite for a week to help configure, test and train. Everything went like clockwork.

No installation is without issues. Ours were few and quickly fixed, and not worth mentioning as they had nothing to do with Fonality yet were fixed with help from their support team.

The one feature that I really wanted everyone to use is HUD. I can't say enough good things about it. The chat tool is invaluable and I use it daily. Placing phone calls via HUD is also very helpful for me. I can copy and past phone numbers so I don't have to try multiple times to call someone (I am dyslexic with numbers so punching in numbers on a phone is always a challenge). Monitoring the call center has become a far easier task for our Customer Service Manager due to HUD's feature that shows her whose on a call, for how long, and what kind.

The list of why we love this phone system goes on: the Admin and User panels can be access from any browser anywhere (I used my smartphone just last week); "Find Me/Follow Me"; vm to email; conference bridges; multiple queues; easily configurable call trees; live backup server; easily replaceable Dell servers (which Fonality will configure for a reasonable fee); great phones; excellent sound quality; ease of reporting; excellent and timely support; and on and on.

I would recommend this phone system to any business, big or small.

Fonality has received awards and they are well deserved. The many products solutions as well as great customer service is what makes me recommend Fonality to associates and friends. My transition to was smooth because friendly smart people were available when I needed them. Special thanks to Grant Bowman, Chi Chang and Kassie Graziano. These people made the difference.

For 10 years, we had used a local company to manage our phone systems with great disappointment. So when time came to make a change, we looked at all of our options. We fell in love with Fonality's software and appreciated the diligence of their biz guy guy, Grant Bowman. We also liked many of their features--especially the free conference calling, which saves us about $1,200 a month. Their pricing was very good, and we opted for the most advanced Polycom phones. Our previous vendor made the transition very difficult. Fonality worked hard to help us through the process. Now, we're set up and firing on all cylinders. As we suspected, HUD has become a major part of our firm's internal communications platform. We love the inter-office chatting. In the future, we plan to allow for more work from home flexibility and Fonality will play a major role in that. Overall, we are very high on Fonality. It's become more than a phone service, it's a productivity tool that comes with a great price and strong service delivery.

I'm the Director of IT for my company. Through the course of the 16 years that I have held this position, I have been responsible for making many decisions that effect how my fellow employees do their job. The letters IT in my title stand for Information Technology. It means that my job is focused on information and it's distribution. Most of the information that moves in our company is in direct one to one conversations between the employees as they manage the inter-workings of day to day business. The majority of this communication is conducted on the phone.

For the first 12 years of my employment we utilized standard dial-tone phone service. We had countless problems with outages, provisioning, billing, etc. When I made the switch to Fonality and VOIP communication, these problems vanished.

My biggest fear when I made the switch was that we would be down for days during the switch. The switch only took about 10 minutes.

I was concerned about cost. I ended up saving about $2000 per month.

I was concerned about service. Their service is second to none. I can either email them if I have a question or problem. Or I can call and have a live person on the other end helping me in just a couple minutes or less.

I was worried that the employees wouldn't like it. They love it. They often tell me how much they love the Fonality product known as HUD. HUD allows them the ability to see each of the employees extensions as icons on their screen. They can easily drag and drop calls to the icons. They can also initiate chat, email, voicemail, etc from this Heads Up Display.

To say that I'm thrilled with Fonality is an understatement. A big thank you to my Fonality Sales Rep, Grant Bowman, for selling me on the product. I'm waiting for Fonality to finish development of a Time Machine so I can go back to when I started working here and switch to Fonality immediately. Think of the problems I could avoid and the money I could save. (Hey Grant, let me know when that's available. :)

Fonality has allowed me to scale my infrastructure with my business growth without any capital expenditure costs. This has been a significant benefit to my start-up company over these past few years.

I would have given your company 5 stars but after several attempts they can not get my name spelled correctly on our account.
Dear Grace Hoeflick, is incorrect it would be Hoeflich.......