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Rated 5 out of 5 stars

Outstanding customer service from initial enquiries to post delivery. All questions were answered fully and honestly, with no sense of ‘hard selling’ at any stage. The price of the phone was the lowes... See more

Rated 5 out of 5 stars

The ordering process was painless. Their website is clear and concise, allowing you to make an accurate choice without many questions being unanswered. Should you need to, their customer service... See more

Company replied

Rated 5 out of 5 stars

Had a great customer experience with Fone4u online. Found them by searching on line. Really great value, well laid out website with loads of purchase options and phone came within 30 hours! Also got s... See more

Company replied

Rated 5 out of 5 stars

I had my phone repaired and also bought a ring light there had a great experience . Very friendly customer service and readily available to answer any questions or queries. Great bargain price for qua... See more

Company replied

Company details

  1. Cell Phone Store
  2. Computer Store
  3. Electronics Repair Shop
  4. Used Computer Store

Information provided by various external sources

Best Quality Used and New Mobile Phones and Computers


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service and excellent value.

Outstanding customer service from initial enquiries to post delivery. All questions were answered fully and honestly, with no sense of ‘hard selling’ at any stage. The price of the phone was the lowest on the market by a country mile and was delivered very quickly, arriving in perfect condition in original unopened Apple packaging and meeting all online checks. Overall, by far my best experience in two decades buying phones - I shall certainly be advising all friends and family that this should be their first choice of supplier.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

This company is one big mistake.

My experience with this company it’s a big mistake and a huge disappointment. I made an agreement with them to buy a new phone, they promised to deliver it to the shop within a day, and then nothing! Silence!
I didn't receive any information for the last couple of days. They don’t care about customers. so definitely I do not recommend this company.

January 29, 2026
Unprompted review
Fone4u logo

Reply from Fone4u

We take feedback seriously, but we also want to clarify the situation.

You contacted us regarding a specific colour, which was not available at the time. We clearly informed you that we would check and confirm the next day. Due to a storm warning and reduced staff availability, there was a delay in responding, which we acknowledged once we realised and reached out to you.

At that point, we also offered a goodwill gesture for the inconvenience. However, we felt that the level of compensation you were expecting for a delayed reply to a single message was excessive and not reasonable.

We always aim to provide honest service and clear communication, and it’s disappointing to see a review that does not fully reflect what actually happened.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Lily was so knowledgeable and patient. So helpful as well with setting up our son’s first iphone! Would highly recommend.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Charges double the price for crappy…

Charges double the price for crappy screen protectors that doesn't even cover your phone properly. The owner only cares about charging people more money money. And goes mad saying your lying when speaking the truth and had this happened to me won't ever go back to him! Much better phone shops in bray with genuine people and prices!

April 2, 2025
Unprompted review
Fone4u logo

Reply from Fone4u

Hi Coco Daly,
Thank you for taking time out of your day to leave feedback on an experience that never happened. Your dedication to fiction is noted. We'll continue focusing on actual service and real results.
We are proud of our reputation, built through real work and real customers, not false reviews. Please refrain from posting misleading information.

Rated 5 out of 5 stars

Great service

Great service, nice discount to compensate for a tacky job from another shop a day before. Friendly helpful staff

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Will buy again

Made a purchase on Sunday night. Received it on Tuesday morning by Anpost.
Brand new A55 5g. Transfer files from my old phone to the new phone withno issue and very fast. Above all, it’s only 60% of the price that other retailers ask.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a phone and iPad Monday the…

Ordered a phone and iPad Monday the phone condition was labeled as excellent and it was pretty much br and new
The iPad was brand new still seal as well received order within 48 hours and very quick response back when messaging will use them again

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Unbeatable value

Unbeatable value

I just purhcased a brand new phone from these guys at a fraction of the cost it would have been on the Samsung store. Extremely responsive and helpful staff. Delivery the very next day. I wouldn't hesitate to recommend them! If you're on the fence, get off. You won't regret it :)

November 8, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Thank you, Claire! We're thrilled to hear you had such a positive experience. We strive for great value and fast service, and your recommendation means a lot to us. Enjoy your new phone!

Rated 5 out of 5 stars

Very good service

Very good service. I bought 2 mobiles and Highly recommend. Fast delivery.

October 30, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Thank you, Asela! We're thrilled to hear that you're happy with your purchase and our fast delivery. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Great service

I bought my previous phone here and the condition was great! The service is good too.

October 29, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Thank you, Chloe! We're thrilled to hear you're pleased with your phone and our service. Your satisfaction is our priority, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great product knowledge and customer…

Great product knowledge and customer service from Lily at Bray store, thanks!

October 26, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Thank you, Shane! We're thrilled to hear about your positive experience with Lily at our Bray store. We'll make sure to pass on your kind words to her.

Rated 5 out of 5 stars

Bought an s23 ultra online

Bought an s23 ultra online, picked a color and got a call within 24 hours to say that color was not available would I like to choose another! That was great service. Since the phone arrived (4 weeks ago) it’s been great, no issues, fab quality and an excellent battery life. Would happily use them again!

September 14, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Anne, we're delighted to hear that you had a great experience with our service and that you're enjoying your new phone. We appreciate your kind words and look forward to serving you again in the future!

Rated 5 out of 5 stars

Brilliant service..

My third time buying from ballina store and I have to say again I had absolutely no problems. A quick and easy transaction and I’m delighted with the phone. The staff are knowledgeable, easy to contact and met all my expectations. I won’t buy a phone anywhere else again. Thank you

September 21, 2024
Unprompted review
Fone4u logo

Reply from Fone4u

Thank you, Michelle! We're thrilled that your experiences at our Ballina store have been so positive. We'll share your kind words with our team. We look forward to welcoming you back for your future purchases!

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