Chose to trade 2 tablets to Fonebank because they provided the best quote online. Within 11 days of putting them in the post, the full amount quoted was in my bank account without having to do anythi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fonebank is a great way to make some extra cash from the sale of old or redundant phones you have lying around. An easy to use online interface to register your phone combined with simple mailing inst... See more
I was so sceptical sending my phone to Melbourne from Gold Coast without receiving any money beforehand. NO WORRIES, received an email 7 days later, and the $102 for my so broken screen, touch scre... See more
It is very safe and secure site. And is friendly to use. It is very helpful and useful rather than selling on eBay because it provides better services better security than any where else. There isn't... See more
Company details
Contact info
Melbourne, Australia
- +61399815782
- sam.fairhall@fonebank.com.au
- fonebank.com.au
4.7
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had no problems
October 8, 2018
Unprompted review
Excellent service
Have used this service in the past. Have been delighted with the prompt payment and tracking of the orders from the company's end too.
August 21, 2018
Unprompted review
Second time I have used Fonebank - disappointed
Second time I have used Fonebank. Delay in getting payment as told phone and tablet had not arrived but I had tracking on it so could trace it to being delivered to the local post office. No one from Fonebank had picked it up. Phoned and emailed lots to try and solve it. Had a call from Fonebank eventually to say had my phone been working when it was sent as it wasnt working. The ref they gave me did not relate to my brand or model nor did it inlcude the second item. Turns out they had the wrong phone. Had another message that all soreted and payment wouldbe made and it was. Great cause but poor execution.
August 21, 2018
Unprompted review
Smooth transaction
Smooth transaction. Clear, easy to follow instructions. I will definitely use Fonebank again to trade in a phone.
July 16, 2018
Unprompted review
Quick, easy, hassle free transaction.
July 15, 2018
Unprompted review
Very easy process and competitive prices!
Very easy process and competitive prices. Didn't feel lost at all, a very intuitive and simple means of recycling your old tech for a bit of extra cash!
July 4, 2018
Unprompted review
Quick and easy.
June 26, 2018
Unprompted review
Brilliant company
Brilliant company, great prices for items and its a super easy and speedy transaction process. Have used them a few times now, and would definately use again and recommend them to anyone.
June 20, 2018
Unprompted review
Overall a good service and they offered…
Overall a good service and they offered the v st price for the phone I had to sell.
There was a small delay in processing, but once I contacted them it was followed up and resolved the sam day which one as a good outcome.
Payment was made via cheque which obviously slows down the clearance of funds... In this day and age an EFT transfer would obviously be preferable but overall it was a good experience I had with Fonebank.
June 6, 2018
Unprompted review
It is fast and reliable
It is fast and reliable. I am happy with fonebank!
May 8, 2018
Unprompted review
These guys are legit
These guys are legit. Got my check for the right amount in the timeframe given. Easy to use and track your order. Will definitely use again.
April 30, 2018
Unprompted review
Fast service and honest payment was as…
Fast service and honest payment was as quoted and paid into my bank on time
April 30, 2018
Unprompted review
Great easy return
April 30, 2018
Unprompted review
Didn’t recieve any money for the…
Didn’t recieve any money for the recycled iphone.
Sent an Email to inquire but never got a response.
March 30, 2018
Unprompted review
Reply from Fonebank
Hi Bo, In fact the processing of your phone was completed on 27 March and a cheque despatched the same day. The only thing we can think of that led to your expectations not being met is that you were expecting payment by bank transfer and that did not happen. We apologise if this was our error.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.