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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often arrive in excellent, like-new condition with good battery health. Many also appreciate the fast delivery service and the overall positive experience with their purchases. However, some people were dissatisfied with the ordering process and customer service. Issues included receiving incorrect or defective items, such as broken phones or wrong models, and difficulties with returns or exchanges. There were also complaints about slow shipping, lack of communication from consultants, and problems with tracking information or unexpected additional charges for delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many report receiving phones in excellent condition, with... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent condition of their devices,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery... See more

Order

Customers had negative experiences with order. Many reviewers report significant issues, including orders not... See more

Service

Reviewers mention ambiguous feedback about service. Some customers express satisfaction, praising the good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 4 out of 5 stars

Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more

Rated 4 out of 5 stars

comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad service

Very bad service
My order item laptop damaged all ready
Money loss..very sad
Lap charger not work
Lap speaker not work

May 1, 2025
FoneZone.Me logo

Reply from FoneZone.Me

This is not the experience we want any of our customers to have. Please allow us the opportunity to resolve this for you. Kindly share your order number so we can investigate the issue and assist you with a replacement or repair as per our warranty policy.

Rated 1 out of 5 stars

I ordered iPhone se 1st generation from…

I ordered iPhone se 1st generation from Phone This is a very useless app, the service is very bad.Phonezone battery in it is completely useless. I had ordered it. The battery was completely useless. After that the phone worked for two months and then it shut down again.
And after that its wifi antenna is not working. Bluetooth is not working.
And after that when I asked to return the phone, he said that it will cost Rs. 150 separately to return it.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very nice and must

Very nice and must

March 29, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Good quality

Good quality
No scratches
All functions working
Thanks

March 27, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

So pathetic

I think my last negetive comment was not good they refund my money back after some time, now I can buy again because now I trust them.

March 19, 2025
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Your customer service is great instant…

Your customer service is great instant reply and some products are good but the delivery system is very bad the DHL Express delivery person is very mean if u can switch the delivery system

March 4, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Quality high as expected

Great communication on WhatsApp during the delivery process, and the phone was of quality as expected.

February 27, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 1 out of 5 stars

Bad experience

After 3 days from order payment i received a call that the mobile color not available and i have to cancel or choose other colors.
When the item arrived it didn’t work & after two days trying to communicate with you they finally answer and send dhl to take it back
It was abad experience really
Until now i don’t know i will receive my money back or they will send another mobile

February 28, 2025
Rated 4 out of 5 stars

good product

nice reciveng best quelty product
as show image

February 25, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

I'll be back for more

I received my package within a week. I got proper updates when I asked about my order. All the gadgets ordered are working and some even came eith a screen protector. All chargers are working.So pretty much I'm happy and will be ordering again in the near future

February 22, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

excellent device

February 22, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Quick service

Nice well done

February 12, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Great

Perfect phone

February 13, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 1 out of 5 stars

The product was not good it's battery…

The product was not good it's battery health is very week and also it's repair very badly. I have emailed for change or return but no response till yet. My experience is overall remains very very / extremely bad.

February 15, 2025
Rated 5 out of 5 stars
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

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