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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often arrive in excellent, like-new condition with good battery health. Many also appreciate the fast delivery service and the overall positive experience with their purchases. However, some people were dissatisfied with the ordering process and customer service. Issues included receiving incorrect or defective items, such as broken phones or wrong models, and difficulties with returns or exchanges. There were also complaints about slow shipping, lack of communication from consultants, and problems with tracking information or unexpected additional charges for delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many report receiving phones in excellent condition, with... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent condition of their devices,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery... See more

Order

Customers had negative experiences with order. Many reviewers report significant issues, including orders not... See more

Service

Reviewers mention ambiguous feedback about service. Some customers express satisfaction, praising the good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 4 out of 5 stars

Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more

Rated 4 out of 5 stars

comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

dell 5590 dell 7470 Order FM51875

Regarding this request
There are 2 laptops
In this attached request
They do not work well and I contacted you via WhatsApp and there was no response
Please I want to submit a refund request
dell 5590 dell 7470 Order FM51875

October 28, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible,
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

Rated 5 out of 5 stars

FoneZone is a fantastic site for buying…

FoneZone is a fantastic site for buying refurbished phones. They offer a wide range of models at great prices without compromising on quality. The phones are carefully tested, and customer service is helpful and responsive. It’s a reliable choice for high-quality refurbished devices that feel brand new. Highly recommended!
And thanks to Aliza for the wonderful support and service!

October 26, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 1 out of 5 stars

Quick question does fone zone deliver…

Quick question does fone zone deliver to South Africa I want to order

October 24, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for your inquiry. I’m happy to confirm that we do deliver to South Africa. If you have any further questions or need assistance with your order, feel free to let us know.

Rated 5 out of 5 stars

I am very happy with fone zone me

I am very happy with fone zone me, i bought iphone 13 Pro excellent, good quality no scratch 100% battery... the only problem i received was with shipping company they dont communicate

September 24, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 3 out of 5 stars

Firstly im afraid to buy from them but…

Firstly im afraid to buy from them but I’m really ok with them I got an iPhone from them and it’s really working well Thanks to aliza 👍

October 4, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 1 out of 5 stars

THE WATCH HAS A DEFECTED BATTERY

THE WATCH HAS A DEFECTED BATTERY

September 27, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

Fake warranty and return policy

Fake warranty and return policy, once they know there's something wrong with the product they stop replying or answering the phone calls.

September 25, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

Very bad service not delivering at time…

Very bad service not delivering at time
They don’t respect their promise
Just acting on media for no service at all

September 27, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

Fake warranty and return policy

Fake warranty and return policy, and products doesn't match description.
Once you receive the item they stop replying your text or answering your calls.

September 27, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

Wrong Apple Watch series 9 delivered.

I ordered an Apple Watch series 9, gold stainless steel case and gold stainless steel bracelet but I received a pink colored Apple Watch with pink teflon band that is listed cheaper than the one I ordered. I have reached out to them for a replacement to no avail. Their only means of communication is on WhatsApp and they stopped responding to my messages. Their email address is not open.

August 26, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

Very bad exp

August 26, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 5 out of 5 stars

Satisfied with their customer service

Satisfied with their customer service, very fast and polite. I bought iphone 12 and I never expected that it would be this good

July 29, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 1 out of 5 stars

My phone is scratched and I tried to…

My phone is scratched and I tried to talk with you and no one helped me

July 25, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 1 out of 5 stars

I have issue with an order i received…

I have issue with an order i received just 2 days ago
I have tried contacting you everywhere
Why aren't you replying ?
Kindly contact me so i can explain the issue

Thank you

July 27, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number

Rated 5 out of 5 stars

I just have a question

I just have a question, do you deliver phones in South Africa 🇿🇦🇿🇦?

July 15, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 5 out of 5 stars

Good

Good shop online

June 25, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 3 out of 5 stars

Umm, Good but somethings else is..

Honestly this app or site is the only one that can be shipped to SAUDI ARABIA 🇸🇦 because the others apps or sites they can't be shipped to us as customers, especially at SAUDI ARABIA due the reason of "Which of the following items cannot be transported by air?
The following dangerous goods classes have restrictions for air travel: corrosives, gases, flammable liquids, oxidising materials, organic peroxides, toxic substances, radioactive materials, infectious substances, explosives, miscellaneous including dry ice and petrol engines, flammable solids and magnetised materials." A.K.A like nail polish, perfumes, batteries etc just like my case of some apps or sites failure to be shipped to me.. but in FONEZONE.ME they can!!
& the quality of stuffs is good, refurbished but looks like secondary users uses due for an old stuffs 😉

& now we'll talk about FONEZONE.ME services, I can't said they're good at all but in my case that this app is the only one can reach out to me, this is good ones than others,
They service is bad, they talk about the orders can be shipped within 7 days but none, I have my orders after 21 DAYS..
& when I looking out about my orders, I can't find it in their app (1. especially you can't find about communicating with sellers in FONEZONE apps
2. you can't find comments or reviews on products that they offer to you
3. when you want to knowing where's your orders, FONEZONE just give you customers services pages that just give you about " we'll ship your orders ASAP, we're apologize about your inconvenience, we just ship your orders as soon as you order to us, ETC" cause what they said like that?? Cause they're not the actually sellers they just company that use on customer services only..
4. Fonezone apps is a lot of failures but not make they bad at all, just in case they too much used another way that I think, why you're not just place all the customers need in apps?? Like others
5. A lot of miss information about stuffs especially refurbished stuffs JUST LIKE ME...
the pictures in Fonezone apps is blurred that you can't see what actually the laptops, chromebook, phone & etc are..
So you just can read about information of stuffs that you want just at description pages not in pictures, in my case the offer is LENOVO 4GB RAM, 32 ROM IDEAPAD 3 CHROMEBOOK CB11IGL05 so I take it &...
But here's came in with LENOVO CHROMEBOOK N42!!... no way.

That was crazy, the BIG MISS INFORMATION ABOUT PRODUCTS.

in their description wrote it that lenovo ideapad 3 but in their blurred pictures is LENOVO N42!! & the chromebook came out to me is LENOVO N42. Oh my God..

Honestly I Want make refund about this, but I won't cause the time that they takes just for shipment from UAE to SAUDI ARABIA & this summertime I just want to learn about chromebook & they take a lot of my holidays times to study on chromebook just in shipment.. so won't lose my time again just for make refund & order again... & I take it that actually shouldn't to be

Hopefully this can help you all, especially SAUDI ARABIA CUSTOMERS 🇸🇦

June 25, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

Rated 5 out of 5 stars

Trusted application I am buy Samsung…

Trusted application I am buy Samsung s20ultra excellent condition thank you so much❤️❤️

June 25, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

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