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Company details

  1. Grocery Delivery Service

Information provided by various external sources

A one-stop-shop for all your wholesale groceries and cooking supplies. 1000's of products for restaurants, families, cafes, hotels, bars, pubs & clubs.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don't bother with Foodbyus, customer service is close to nil

Customer service becoming more and more useless. Can't get hold of anyone on the phone, left voicemail nothing in 3 days...3 days still only got the 1 'token' reply for service via email. They then have to gall to charge the wrong amount as advertised on the website even while 'investigating'.
Pretty pathetic...use to be reply within an hour or 2.
Overcharging by suppliers numerous times.
Only using now when desperate as they do have a lot of suppliers on tap.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

We were very happy with the quality of…

We were very happy with the quality of the produce and were looking forward to our next delivery. Also recommended your business to friends. Now told you are not delivering to our area.

June 11, 2020
Unprompted review

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