Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more
Company replied
Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more
Company replied
Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more
Company replied
They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more
Company replied
Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and on time delivery from great restaurants, plus every time you order, you earn points towards discounts on future orders, which is great if you order delivery a lot. I have chronic fatigue, so I use this service frequently, and it helps me save money on food delivery.
We ordered the food at 5:30 and it didn't arrive until 8:00. Two phone calls didn't help. Both times I was told that the food was already out for delivery and the restaurant didn't know when the food would arrive. I can't tell if the restaurant or the delivery or Foodler was the problem. But in any case I am never using Foodler again. The way it is set up nobody accepts responsibility for this unacceptable service.
7/29 update: I did a call from the restaurant promising to credit me in full. Checked my card a few days ago and I still see a Foodler charge for the full amount. I sent an email direct to Foodler yesterday asking them to get this fixed. No response.
8/3 update: Finally got the refund from Foodler from the problem a month ago. Still haven't decided if I'll ever go back. But they did fix things after this posting and emails.

Reply from Foodler
Foodler has resolved many issues between e and restaurants and. Have earned quite a bit of free food. I highly recommend this site for ordering food.
Delivery took over two hours and the food arrived cold.

Reply from Foodler
Absolutely would recommend this company...makes ordering delivery online so much easier and their perks with Foodler Points are a plus !
I have a broken knee and leg (!) and have used Foodler when I need to eat. They are always on time and polite, and never a problem with the billing. Full marks!!!
In general, I like Foodler - I find it incredibly convenient and I enjoy the rewards. I did not give the 5th star, however, because I did recently file a complaint with them that I received a template response to and did not feel I was taken seriously or valued as a customer at that time.
Food was great & order arrived earlier than expected
Easy to use, comprehensive menus, good selection in this area.
I got the spinach gnocchi with shrimp and chicken. Best Italian food I have had! Will order again for sure!
The Wok is perfectly adapted to create orders for delivery. I've ordered from them just a very few times but they've already come to know my preferences without my even having to tell them. Today for example I was not feeling very well and forgot to specify steamed rice as opposed to fried. Well I called to fix that but they had already done so remembering that I always did order steamed rice. The Foodler app is generally pretty good too and is easy to use. One thing I like the most is that you can easily order even before the restaurant of your choice is even open.
Very good food and it came faster than expected. Driver did not wait or bring the food up so I was not able to give him/her an additional tip.
Loved ordering from foodler until they put a block on my account thats been on there for a whole year without a reason why. Then when I called customer support to fix my account they gave me the number to billing department thats always unavailable and never returns calls or voicemails. I have called billing department 10 times today it has said billing department unavailable please leave a message. Which is crazy why would a billing department be unavailable.. And I still dont understand why my account has a block on it for a whole year haven't been able to order since March of 2016.

Reply from Foodler
Great pizza great service! The delivery driver was very nice and the order came right on time. Also, most important their pizza is super delicious!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.