Foodler Reviews 

2,113
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more

Company replied

Rated 1 out of 5 stars

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more

Company replied

Rated 1 out of 5 stars

Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more

Company replied

Rated 1 out of 5 stars

They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more

Company replied

Company details

  1. Take Away Service
  2. Food Products Supplier

Information provided by various external sources

Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

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(2,113)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Some Restaurants don't care about Foodler users.

I don't have any problems with Foodler. Only thing is that they guesstimate food arrival times and sometimes they are inaccurate. I do however, have issues with some of the business and wish I could leave feedback other than rating food etc. Today, for example I ordered delivery from Golden Crown. I called after an hour of not receiving my food. They said they had never received my order and were quite rude. I was very upset as I had used Foodler bucks. Five minutes later, they called back and said they just got the order. So I let them make it because I was unsure of how to get my Foodler bucks back. So after almost 2 hours I received my food. This has happened at another location previously. Is there a way for Foodler to ensure that the businesses on their site are actually providing their services? Just my opinion.

August 8, 2017
Unprompted review
Rated 1 out of 5 stars

Review was initially five stars

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer. Keep your foodler bucks -- I won't be using them.

August 8, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Kelley,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

I never received my order and

August 8, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Kiah,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 4 out of 5 stars

Love getting points for ordering

Love getting points for ordering! It may be coincidence but when we order via Foodler our orders seem to arrive faster and fresher. When we have had problems with a restaurant/order Foodler has responded appropriately with refunds and added point credits. The only improvements would be more selections and a tracker.

August 7, 2017
Unprompted review
Rated 5 out of 5 stars

Yummyinmytummy!

Star Ocean has delivered the best egg foo young in my book since I was 15 years old! Love love love it! No one makes the gravy as smooth and creamy has they do! Yummy! Always great service!

August 5, 2017
Unprompted review
Rated 5 out of 5 stars

FOODLER is by far the best delivery …

FOODLER is by far the best delivery service out there. They have excellent customer service and you as a customer are rewarded for your loyalty with great prizes such as umbrellas, coffee mugs, t-shirts, etc. and foodler bucks to use on future orders. No other company offers anything like it! If you are not satisfied with your order they resolve the problem immediately. They are absolutely the best!

August 4, 2017
Unprompted review

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