Foodora Reviews 756

Worst ever ! The other company way better !

i was scammed by a restaurant and foodora has NO support.

Ordered 3 items from a restaurant and only received one. Driver said the restaurant messed up the order. Tried getting a refund for the two missing items but Foodora just closed my case without any explanation. Will never order there again.

I paid for the food who did not arrive. No refunding

Absolute rip-off, more expensive, delivery fees are higher than everywhere else, Coupon system does not work sometimes on spec. locations. It is a trash company. I paid for the premium, regreted it. I will def go somewhere else.

Ordered food 2 hours ago and already have no hope it's arriving. Called restaurant and they said it's prepared for long time already, just Foodora delivery is not coming for some reason. There is no possibility to chat or call Foodora, and not even to cancel my order already. Awful service

According to support their driver called me and I didn’t pick up - no missed calls.
Never had another driver have any troubles contacting me. So driver stole my groceries and Foodora won’t refund me my $40+ I spent.

Ordered 11 items. 3 arrived. Still had to pay 4€ for delivery. Foodora chatbot answer: aaaaaaw how bad now get lost

The worst experience ever. I wait for my order for more than an hour. I check with them twice where they tell me to wait a little longer, just to cancel the whole order 5 minutes later, after waiting hungry for 1,5 hour. Later, they offer a 45kr voucher for 30 days. Is that supposed to be a compensation? I already pay 200kr for one fast food meal. At least 600kr for a family, what difference does a 45kr voucher make? And how is that considered a compensation?

They delivered to the wrong address. The customer service refused a refund and blamed it on me as if i would deliberately place a food order and have it delivered to an address i have no affiliation with. Unbelievable, never again.

I ordered for a €21 meal, Korean fried chicken, sweet potato chips and a coke. All were well except the chips were stale. I sent Foodora a photo and asked for a refund, instead they wanted to give me a €3 coupon and a text message apology. I refused both. It was the first and last time that I used the app! How hard would it be to tell the restaurant to refund the cost of the chips (€5) and save yourselves from this review!!!!!

Delivering food for myself and my child after coming from work. The food comes in an hour with half order and they are just sending back the money for the missing items only. They do not redeliver the missing items, and yet the missing items are cold as well. Just answering with template copy/paste answers. Shame on you foodora.

I am beyond frustrated with the service I received from Foodora. After ordering food, we waited for over 3 hours with no delivery. Reaching out to customer support was a nightmare—one agent even closed the chat without resolving anything. When I contacted another agent, they were completely unhelpful, offering nothing but generic, scripted responses that didn’t address the issue at all.

To make matters worse, after this ridiculous wait, my app showed that the food was marked as "delivered"—which it absolutely was not. No food, no solution, and no accountability from Foodora.

This level of incompetence is unacceptable. I will think twice before ever using this service again. If you can't handle basic customer service or ensure timely deliveries, what's the point?

This is literally the worst of the worst! It doesn’t matter if you buy a pizza worth 10 bucks you still have to pay 7 bucks Four for doing absolutely Nothing. Plus delivery 4.99 So basically, you pay for one Order twice! That’s the biggest scam I’ve seen in a while!

This company is outrageous! They do not share the correct address with the restaurant and so your order will not arrive! The lowest of the lowest.

A lot of very hangry reviews here. I am overall always satisfied.

Sometimes you just make an order, wait for hours and they dont even send it to the restaurant. No notification that you wont get your order, no customer service to ask, nothing, you just fed up waiting at some point and can just withdraw your order. Untrustworthy service.

Foodora doesnt care about the clients. You pay for your food, the drivers never come to you and the you get after 2 hours a refounf + 3 Euro for the problems. 3 euros?? For missing food time woth family or friends or at your work hour?

They pay the delivery guys even though they dont come to you but still mark the food as "delivered". Has happened soo many times. They can not even find people to trust to make the deliveries. They will hire anyone.

Ordered in Vienna. Give 0 stars. No food delivered even if it was stated as delivered. Time is 21 pm and we were without food.