foodora Reviews 510

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I was in finland and had two hours until i leave for the airport. I thought of ordering some food. At first i was not getting any text messages to verify my phone number and once it’s sorted by on the... See more

Rated 1 out of 5 stars

The order delivered to a wrong address. I have every details ( workplace, flag outside etc) and the rider still couldn’t found the right address. He is able to chat and ask me but nothing not happened... See more

Rated 1 out of 5 stars

This company is quite a joke. I have ordered plenty of groceries from the Alepa store, but certain items got replaced with some unwanted products. In the order form itself, I did not give permis... See more

Rated 1 out of 5 stars

Bad customer service my voucher was not working even tho it was for new users and i made new account just for that. Customer service just told me they cant do nothing and was ”sorry” for that. They co... See more

Company details

  1. Meal Delivery
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Premium food delivery from a curated selection of restaurants | Delicious meals delivered to your doorstep ✔ Fast delivery ✔


Contact info

  • Abrahaminkatu 7, 00180, Helsinki, Finland

  • foodora.fi

1.2

Bad

TrustScore 1 out of 5

510 reviews

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Rated 1 out of 5 stars

Poor service, delivery times are not true

Very poor service, also there is no contact information.

I was ordering a pizza. The site said approx 40 minutes delivery time. Okay that's good and children can wait hungry for 40 minutes.

Then I ordered - suddenly the time bounced to 1.5 hours!! Now children are yelling that they are hungry and it's not possile to cancel the order 2 minutes after the order.

VERY DISAPPOINTED!!

edit: Now after 1.5 hours after the delivery time they say has passed still no food. What a horrible service!!!

edit2: And now they said that the order is not coming even though the site says it is and childrena re crying for their pizza at the living room. What a pitiful service.

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

Foodora does not work!

I've made a few food orders from Foodora and not once has the food been still warm when delivered. The customer service does not give any kind of compensation for delivering cold food. Items have also been missing from the delivery a few times. This is why I've deleted my Foodora account and will use other more reliable and customer friendly delivery services in the future.

January 14, 2019
Unprompted review
Show reviews in all languages. (510 reviews)

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