Food Safety First Reviews 

122
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive and user-friendly platform, noting how simple it is to navigate and complete learning modules entirely at their own comfortable pace. Consumers also warmly appreciate the highly supportive team, mentioning prompt responses and genuinely helpful assistance whenever any guidance or extra help is needed. Some reviewers were not happy with certain aspects, noting that the extensive material could sometimes feel a bit lengthy or repetitive. A few people also mentioned that having to redo entire quizzes after minor mistakes or completing video assessments without progress saving was frustrating and time-consuming.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting that the platform is extremely easy to... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was extremely helpful and... See more

Product

Reviewers highlight positive aspects of product, noting that lessons are well presented and the material is... See more

Service

Consumers find service to be positive, highlighting fast query responses, accurate timelines, and quick... See more

Response time

Reviewers mention satisfaction with response time, noting that questions are answered promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very well informative and easy to understand. This course is simple and even non-English speakers can also understand. It can be done at your own pace and there's no rush so long it's done within the... See more

Rated 5 out of 5 stars

Food safety first was an amazing company to complete my food safety supervisor course. I could complete the course in my own time when convenient for me, which was wonderful while trying to run my b... See more

Rated 5 out of 5 stars

I found the Food Safety Supervisor Course very enjoyable and easy. The modules were short, concepts well-explained and prompts useful, so there was no problem remembering the content and passing the q... See more

Rated 5 out of 5 stars

I loved the flexibility of being able to study on my own schedule and found the platform very user friendly, informative and would suit learners at most levels. The slides and information were deliver... See more


Company details

  1. Training Centre

Written by the company

At Food Safety First, we deliver nationally recognised online training at a discounted price. Whether you are looking for a Basic Food Safety certificate or a full Food Safety Supervisor course, we can provide you with the training you need at the price you want.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.7

All reviews

(122)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

it was a great course

it was a great course, easy to understand, and very helpful. I would recommend to anyone interested in doing the corse

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

I didn't mind the course

I didn't mind the course, but would have liked it if each module said how long it would take to complete so I could gauge if I had time that day to start and finish a module. There was some very repetitive modules though and I found that annoying and time consuming. Also the navigation throughout the app/site/course was clunky and needs refining to make it simpler.
Overall it was not hard to do or follow and I passed and got a certificate, so bonus!!

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Not accepted in nsw

I’ve done these courses before. This is is so over the top and repetitive. They said nationally accredited but my NSW health inspector won’t accept the certificate. I’ve asked them to send me the certificate number and correct certificate but they have refused. Terrible service. Would not recommend

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great course

The course was good quality and easy to follow. I liked that I could get an observer to complete a report for me so I didn't have to do videos like some other companies require. Received my certificate the same day I completed the course because I got express certification

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

DONT TRUST THIS COMPANY

Seriously DO NOT use this company. My son did his Food Safety Supervisor course thru Food Safety First and paid for "EXPRESS CERTIFICATION"
He finished the course over a month ago and despite the company guarantee that he would have his FSS certificate WITHIN 14 days he STILL HAS NOT RECEIVED HIS CERTIFICATE!!!!!!!
Because of this he was stood down from his job as his contract stated he must provide a hard copy of the certificate within that 14 days that the company guaranteed. Every time we call Food Safety First to ask where his certificate is they blow us off and blame it on the people who printed the certificate and Australia Post - they refuse to assist us and state they can't even email us the certificate. They also refused to reprint the certificate and send it again as it has clearly been lost - ir was never issued.
My son has now lost his job because of the negligence of Food Safety First.
I know lots of others who have done their FSS course through other providers and had NO issues at all and received their certificate very quickly.
DO NOT TRUST FOOD SAFETY FIRST........YOU WILL BE WAITING MONTHS TO GET YOUR CERTIFICATE AND THEY WONT DO ANYTHING TO HELP YOU!!!!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

What made my experience great is the…

What made my experience great is the simple step by step course structure that enables to complete the course whenever you have time, as well as the helpful team that always listens to what you have to say and help solve your queries problems with no fuss

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

A great course

A great course. Easy to follow and informative. Staff were prompt and helpful. Would highly recommend Food Safety First for this course.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

effort to flow food safety knowledge to…

I am absolutely amazed by the effort of food safety first to flow food safety knowledge to people who seek attainment .
Rachael was extremely helpful and kind in her customer care .
A truly pleasant experience and a great outcome .
I genuinely highly recommend this course by food safety first..

January 29, 2025
Unprompted review

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