FoodSaver Reviews 61

Just purchased a FM5400 to replace an older FoodSaver vacuum sealer. The FM5400 is what you get when you let engineers, who believe that more complicated the better, rather than consumers, who actually will use the product, design something.
In order to seal a bag with food in it you have to place the end of the bag in a vacuum and sealing area that is 4 inches higher than the surface the machine rests on. This requires you to hold the bag with two hands. Of course, to activate the process you also have to use two hands to push a bar that starts the vacuum. In order to vacuum and seal one bag you have to simultaneously use all 4 hands. What, you only have two hands, I guess that forgot to tell the engineers that people don’t have 4 hands.
This is just one of the myriad design flaws in this unit. Do yourself a big favor, avoid the FM5400 like the plague

The plastic coupling of the sealer hose that attaches to containers for creating a vacuum broke right after I first used my new Food Saver. I have called Customer Service 4 to 5 times a day, every day, for 6 weeks and they do not answer. After following the prompts, voice message “unable to the transfer a call, try again later,” followed by a disconnect. There is no customer service support and stores cannot order the replacement part.

Does not hold a seal!! Waste of money

Just had a $75 prime rib roast ruined for Easter. Was using sous vide, I’ve had issues before but was diligent in vac sealing and inspected the seal. Spent an hour prepping this prime rib. Checked the seal after 30,60 mins and was fine. Ran some errands, came back and there was a 1” breach in the seal. Don’t recommend poaching a prime rib. Companies that can’t do their basic product function, while wasting this kind of money and time deserve to go broke. Don’t buy

I have purchased 3 different models of this product. All have failed within 2 years. All off warranty. Agree with previous review...AVOID FOODSAVER BRAND LIKE THE PLAGUE!

The machine "appears" to work...appears to vacuum and seal. The bags "appear" to be vacuumed and sealed. Having spelt that out...within just a few days EVERY single item (and YES I worked the machine and accessories correctly) was exposed to normal food product break down...the vacuum seals were no longer intact with the bags puffing up, filled with air!

What the heck!!

Are they buying their bags at cheap mass production rates to keep up with increased demand?! Nevertheless, the whole Food Saver concept is useless!!

The 'One Year Warranty' is another giveaway...as are the many reviews and poll on here.

I should have done my homework!! Don't purchase!!

I just purchased a Food Saver brand Vacuum Sealer along with. Food Saver brand accessory. When I tried it, I found that the accessory is not compatible with the machine.

I called customer service during what the company lists as it's business hours and received a message that the office was closed.

I then sent an email to customer service using the email address listed in the product instructions. The email bounced. Bad address.

Don't buy Food Saver brand. I thought it would be better than a no-name brand. It's not.

The product is good but the customer service is terrible, I’ve reached out 3 times and responded to 2 of the company’s computer generated emails but still can’t get a simple replacement cutter (a $2 part by the way).
Incredibly unprofessional.

This is the best ice pack in the world, just freeze it again. No leaks. My pain thanks you and so do I.

I bought a foodsaver vacuum sealer from Costco some time ago. I have not used it much because it is very difficult to get the machine to recognise when a bag has been inserted. I recently bought a sous vide cooker and had another try with the foodsaver, and despite persevering the problem remains. I e-mailed the company 7 months ago and received a reply today. I just wanted to know if there was a "trick" in getting it to work. They said they are unable to help. I notice that the majority of reviews for this company are one-star. Well-deserved, if a little generous.

Several years ago I believed that the foodsaver storage containers would seal and retain a vacuum as advertised and claimed. I discovered after spending a great deal of money that the claims made by foodsaver are completely false. I wrote to the company bringing this to their attention. Each time over a period of several months asking me for photos and proof of purchase which I sent to them they keep asking the same questions. To which I give them the same answer that I had already supplied the required information. I just want an explanation as to why the containers do not keep the vacuum seal for more than a few minutes.
My personal opinion is that these containers do not perform as advertised. I would strongly advise people Not to buy foodsaver storage containers as they do not keep a vacuum seal. Complete waste of money. Rubbish company to deal with

Product still under warranty gave the information that requested and no call or e mail in a month I say if I can get a few people together we file a low sut this is bull ship I paid 300+ and a month later it dont work I say let's take them to court

Tried to get parts for my sealer, emailed them and they requested info off unit, provided them with info requested. That's the last I heard from them. Totally useless custumer service.

On Nov. 29th I ordered the top on the line food saver it was on sale for $319.00 saved $50.00 dollars. It also had a deal if purchased by the end of the month I would get over 1200 points x’s 4. To my surprise I saw the pre op. On my account I don’t normally post reviews but this really upset me. The confrontation I received said item shipped then about a week later I keep checking for a tracking number never saw one. Allow kept checking my bank account for the charge on account never posted. Then finally noticed the the order was canceled no reason given. It was a computer generated email. If I was a business owner I couldn’t afford to loose a new customer. I try not to go buy reviews but will never buy a food saver or that brand of products again. There are other machines that have better reviews and quality.

We got vacuum sealer and it was broken when we received it. We called customer service and no phone service due to covid. The only way to contact was email. We have sent 5 emails in the past 3 weeks. No response. This company is terrible do not buy from them. Covid has been going on for 10 months now.... They surely can answer their phones!

Here is what I tried to post for a review on my recent FoodSaver purchase, however, FoodSave is refusing to post it.

From: FoodSaver® Brand
Sent: Wednesday, September 23, 2020 12:33 PM
Subject: Your review has been moderated

It cannot be published to the website, but.. —



anonymous,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!



Thanks again,
FoodSaver® Brand


Here is the review I tried to post

Never Received My Purchase
Twice I was allowed to try and purchase these bottle stoppers. The first time they cancelled my order without letting me know. I received an email saying they were back in stock the second time, and again my order was cancelled. Why would you allow purchases of a product you don't have in stock. Both times FoodSavers cancelled my order, without even asking me or letting me know. Terrible customer service skills and no attempt at service recovery

I’ve been using my Foodsaver for years. Unfortunately there is one part that has the tendency to break. Recently it happened again, I went on their website and ordered a replacement. The problem is that the description on the website is misleading and what I got is not what I needed and I contacted them to see what could be done. They acknowledged receiving my communication and than disappeared.

After 4 weeks of radio silence they sent me an email asking for a review. I clearly wrote a very negative one and they sent me a new email saying that they would not publish it since it “didn’t meet their standards”. Great way to have positive reviews, just reject the negative ones !

The products are pretty good, even though the part in question has broken several times. Their customer service on the other hand is the worst.

Sent my FoodSaver back to company in June as it was under warranty. They acknowledged receiving it and said it would be 2-3 weeks to replace. Still have not received it and it is now September.
I have tried to reach them via phone and email with no response. I reported them to Better Business Bureau in hopes of getting a resolution to this problem. Something seems to be wrong with this company.

I have been dealing with customer service now for 4 months. Talked with many employees and supposed supervisors trying to get a defective fresh saver replaced. They sent me a return label, sent them my defective one and been promised numerous times the product is on its way. I've been given supposed order numbers and promised expedited shipping. Now the won't even answer my e-mails. I gave them 1 star only because you can't pick zero. Its sad to be constantly lied to.