For some reason when I went to pay, I'd paid through 3rd party app, which I'm not going to promote, they had got my street name correct by my postcode and town incorrect. I panicked but I was able t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Super! i don't have any local shops that'll sell these foods, so i decided to give this store a go and i'm very happy with the results. I bought quite a few different items and they arrived in two pa... See more
Company replied
Ordered something that has become really hard to find in the local Polish shops near me......so it was great to find it on the website. Delivery was fast and hassle free. Very good service will be usi... See more
Foodsklep are fantastic! My order arrived within a couple of days, despite all the adverse Winter weather conditions across the country at the moment. Would highly recommend them.
Company replied
Company details
Written by the company
Foodsklep.com is a family-owned online grocery store providing customers with a convenient and reliable shopping experience. We are dedicated to providing a wide selection of fresh produce and grocery items at competitive prices. Our commitment to customer service and satisfaction is second to none. With a knowledgeable staff, fast delivery and a commitment to quality, Foodsklep.com is your go-to place for all your grocery needs. Visit us today and experience the difference!
Contact info
United Kingdom
- hello@foodsklep.com
- foodsklep.com
4.6
Excellent
45 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant!
Excellent, first-class service! Every order I’ve placed has been despatched and delivered very quickly. Highly recommend Foodsklep.
April 10, 2026
Great service.
Ordered something that has become really hard to find in the local Polish shops near me......so it was great to find it on the website. Delivery was fast and hassle free. Very good service will be using again.
April 10, 2026
Reply from Foodsklep
Thank you so much! We're delighted to hear you had a perfect experience. We really appreciate your support and hope to serve you again soon!
– Foodsklep Team
Reply from Foodsklep
Thank you for your kind words! We're so glad you enjoyed the products and that everything was well packaged. We really appreciate your support and hope to see you again soon!
– Foodsklep Team
Excellent service and delivery
Excellent service and delivery. Items that needed extra packing all arrived intact due to the packaging used. Will shop again. Thank you.
March 16, 2026
Reply from Foodsklep
Thank you so much for your kind review! We're delighted to hear everything arrived safely and that the extra care in packaging made a difference. It means a lot to us that you’ll be shopping with us again — we look forward to your next order!
– Foodsklep Team
Delivery and packing the item
Delivery and packing the item, absolutely spotless, but I order sweet mustard and they send me classic one, but in rest really appreciated the service!
March 12, 2026
Reply from Foodsklep
Thank you for your feedback! We're really glad to hear you were happy with the delivery and packaging.
We're sorry about the mix-up with the mustard — that shouldn’t have happened. Please feel free to contact our customer service team for any issues (hello@foodsklep.com) and we’ll be happy to sort this out for you.
We appreciate your understanding and hope to provide a perfect experience next time!
– Foodsklep Team
Amazing…super fast delivery
Amazing…super fast delivery, well packaged and pleased with the produce 🙌
Thanks!
March 12, 2026
Reply from Foodsklep
Thank you so much for the amazing review! We're delighted to hear you were happy with the fast delivery, packaging, and the products. Your support means a lot to us — we look forward to your next order!
– Foodsklep Team
Outstanding products very tasty and low…
Outstanding products very tasty and low prices 100 recommend
March 9, 2026
Reply from Foodsklep
Thank you so much for the fantastic review! We're delighted to hear you enjoyed the products and found them great value. Your recommendation means a lot to us — we really appreciate your support and hope to see you again soon!
– Foodsklep Team
Excellent customer service
For some reason when I went to pay, I'd paid through 3rd party app, which I'm not going to promote, they had got my street name correct by my postcode and town incorrect.
I panicked but I was able to get straight through to Fóodsklep and sort the issue out, and I received my parcel, very happy
March 5, 2026
Reply from Foodsklep
Thank you for your lovely review! We're really glad you were able to get through to us quickly and that we could resolve the address issue in time for your delivery. It's great to hear everything arrived safely and that you're happy with your order.
We really appreciate your support and hope to serve you again soon!
– Foodsklep Team
I got a completely different order…
I got a completely different order especially after ordering a bulk of 30 items , and it also said was going to take 2-3 days but took much longer
February 21, 2026
Unprompted review
Reply from Foodsklep
Dear Customer,
We’re very sorry to hear about this and apologise for the inconvenience caused. Receiving the wrong order is certainly not the experience we want any of our customers to have.
We are happy to confirm that your issue was addressed promptly, with the correct item being redispatched immediately once you had brought the issue to our attention.
While the vast majority of orders are delivered within a 2-3 day window, on rare occasions, due to ongoing stock sales or courier delays, we are not able to keep to the suggested timeframe.
Kind regards,
Foodsklep Team
very good service
February 10, 2026
Delivered to the wrong flat left out in…
Delivered to the wrong flat left out in the rain and the box fell to pieces when lifted . I am a pensioner with a severe illness and sorting this out exhausted me. I'm not very impressed .
January 8, 2026
Reply from Foodsklep
We’re very sorry to hear about your experience — especially knowing you’re dealing with health challenges. We completely understand how upsetting and exhausting this must have been, and we truly sympathise.
While we do dispatch all orders promptly and with care, we rely on courier services for delivery and so, unfortunately, have limited control over deliveries. That said, we still want to ensure every customer is fully satisfied, and we’re happy to follow up with Royal Mail on your behalf.
Please don’t hesitate to contact us directly at hello@foodsklep.com — we’d like to make this right for you and offer a gesture of goodwill.
Thank you for your feedback, and again, our sincere apologies for the inconvenience caused.
- Foodsklep Team
Reply from Foodsklep
Thank you for your kind words! We're happy you were pleased with the product and delivery. Looking forward to your next order!
– Foodsklep Team
Reply from Foodsklep
Thank you for your review! We're glad to hear the coffee arrived faster than expected — we always aim for a smooth and speedy service. We hope you enjoy your coffee, and hope to see you again soon!
– Foodsklep Team
Reply from Foodsklep
Thank you for your review! We're glad to hear everything went well with your order.
– Foodsklep Team
I checked for polish groceries…
I checked for polish groceries online,and came across foodsklep.com.Ive had reservations at first,but I am now very happy to buy polish products from foodsklep.com.The business provides a very big variety of product,fantastic prices,it provides for all budgets.I met the proprietor of the business Jan,very friendly,and professional.The website is easy to use and each product is very clearly described.I love to shop with foodsklep.com,very recommendable.
December 3, 2025
Reply from Foodsklep
We’re so glad you found us and that you’re happy with the range, prices, and service at foodsklep.com. It was an absolute pleasure meeting you; your warmth and positivity mean the world to us.
We’re honoured to have earned your trust, and we’re here anytime you need us. Wishing you strength, health, and happiness — and we look forward to serving you, and your lovely dog Mert, again soon.
– Foodsklep Team
Reply from Foodsklep
Thank you so much for the 5 stars! We really appreciate your support and look forward to serving you again soon.
– Foodsklep Team
Reply from Foodsklep
Thank you so much for your kind words! We're glad to hear the packaging and chilled items met your expectations. We look forward to your next order!
– Foodsklep Team
Food good as is delivery and customer…
Food good as is delivery and customer relations.
December 1, 2025
Reply from Foodsklep
Thank you for your lovely feedback! We're so happy to hear you were pleased with the food, delivery, and our customer service. We really appreciate your support and hope to see you again soon!
– Foodsklep Team
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