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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and hassle-free delivery service, noting that orders arrive quickly, often exceeding expectations. Many people appreciate the careful packaging, especially for fragile or chilled items, ensuring products arrive in perfect condition. The quality of the products and the wide selection available are also frequently highlighted as major positives. However, some customers mentioned receiving an incorrect item in their order, though this appears to be an isolated incident that did not detract from their overall satisfaction with the service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Product

Users describe positive interactions with product. Customers consistently praise the great product selection,... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the fast delivery, with many... See more

Quality

People report positive experiences with quality. Customers consistently praise the careful packaging, noting... See more

Based on these reviews

Rated 5 out of 5 stars

For some reason when I went to pay, I'd paid through 3rd party app, which I'm not going to promote, they had got my street name correct by my postcode and town incorrect. I panicked but I was able t... See more

Company replied

Rated 5 out of 5 stars

Super! i don't have any local shops that'll sell these foods, so i decided to give this store a go and i'm very happy with the results. I bought quite a few different items and they arrived in two pa... See more

Company replied

Rated 5 out of 5 stars

Ordered something that has become really hard to find in the local Polish shops near me......so it was great to find it on the website. Delivery was fast and hassle free. Very good service will be usi... See more

Rated 5 out of 5 stars

Foodsklep are fantastic! My order arrived within a couple of days, despite all the adverse Winter weather conditions across the country at the moment. Would highly recommend them.

Company replied


Company details

  1. Food Products Supplier
  2. Grocery Store

Written by the company

Foodsklep.com is a family-owned online grocery store providing customers with a convenient and reliable shopping experience. We are dedicated to providing a wide selection of fresh produce and grocery items at competitive prices. Our commitment to customer service and satisfaction is second to none. With a knowledgeable staff, fast delivery and a commitment to quality, Foodsklep.com is your go-to place for all your grocery needs. Visit us today and experience the difference!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Excellent, first-class service! Every order I’ve placed has been despatched and delivered very quickly. Highly recommend Foodsklep.

April 10, 2026
Rated 5 out of 5 stars

Great service.

Ordered something that has become really hard to find in the local Polish shops near me......so it was great to find it on the website. Delivery was fast and hassle free. Very good service will be using again.

April 10, 2026
Rated 5 out of 5 stars

Perfect service

Perfect service

April 10, 2026
Foodsklep logo

Reply from Foodsklep

Thank you so much! We're delighted to hear you had a perfect experience. We really appreciate your support and hope to serve you again soon!

– Foodsklep Team

Rated 5 out of 5 stars

Well made package

Well made package, good and tasty products. Thank you.

April 7, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your kind words! We're so glad you enjoyed the products and that everything was well packaged. We really appreciate your support and hope to see you again soon!

– Foodsklep Team

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Items that needed extra packing all arrived intact due to the packaging used. Will shop again. Thank you.

March 16, 2026
Foodsklep logo

Reply from Foodsklep

Thank you so much for your kind review! We're delighted to hear everything arrived safely and that the extra care in packaging made a difference. It means a lot to us that you’ll be shopping with us again — we look forward to your next order!

– Foodsklep Team

Rated 5 out of 5 stars

Delivery and packing the item

Delivery and packing the item, absolutely spotless, but I order sweet mustard and they send me classic one, but in rest really appreciated the service!

March 12, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your feedback! We're really glad to hear you were happy with the delivery and packaging.

We're sorry about the mix-up with the mustard — that shouldn’t have happened. Please feel free to contact our customer service team for any issues (hello@foodsklep.com) and we’ll be happy to sort this out for you.

We appreciate your understanding and hope to provide a perfect experience next time!

– Foodsklep Team

Rated 5 out of 5 stars

Amazing…super fast delivery

Amazing…super fast delivery, well packaged and pleased with the produce 🙌
Thanks!

March 12, 2026
Foodsklep logo

Reply from Foodsklep

Thank you so much for the amazing review! We're delighted to hear you were happy with the fast delivery, packaging, and the products. Your support means a lot to us — we look forward to your next order!

– Foodsklep Team

Rated 5 out of 5 stars

Outstanding products very tasty and low…

Outstanding products very tasty and low prices 100 recommend

March 9, 2026
Foodsklep logo

Reply from Foodsklep

Thank you so much for the fantastic review! We're delighted to hear you enjoyed the products and found them great value. Your recommendation means a lot to us — we really appreciate your support and hope to see you again soon!

– Foodsklep Team

Rated 5 out of 5 stars

Excellent customer service

For some reason when I went to pay, I'd paid through 3rd party app, which I'm not going to promote, they had got my street name correct by my postcode and town incorrect.
I panicked but I was able to get straight through to Fóodsklep and sort the issue out, and I received my parcel, very happy

March 5, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your lovely review! We're really glad you were able to get through to us quickly and that we could resolve the address issue in time for your delivery. It's great to hear everything arrived safely and that you're happy with your order.

We really appreciate your support and hope to serve you again soon!

– Foodsklep Team

Rated 1 out of 5 stars

I got a completely different order…

I got a completely different order especially after ordering a bulk of 30 items , and it also said was going to take 2-3 days but took much longer

February 21, 2026
Unprompted review
Foodsklep logo

Reply from Foodsklep

Dear Customer,
We’re very sorry to hear about this and apologise for the inconvenience caused. Receiving the wrong order is certainly not the experience we want any of our customers to have.
We are happy to confirm that your issue was addressed promptly, with the correct item being redispatched immediately once you had brought the issue to our attention.
While the vast majority of orders are delivered within a 2-3 day window, on rare occasions, due to ongoing stock sales or courier delays, we are not able to keep to the suggested timeframe.
Kind regards,
Foodsklep Team

Rated 2 out of 5 stars

Delivered to the wrong flat left out in…

Delivered to the wrong flat left out in the rain and the box fell to pieces when lifted . I am a pensioner with a severe illness and sorting this out exhausted me. I'm not very impressed .

January 8, 2026
Foodsklep logo

Reply from Foodsklep

We’re very sorry to hear about your experience — especially knowing you’re dealing with health challenges. We completely understand how upsetting and exhausting this must have been, and we truly sympathise.

While we do dispatch all orders promptly and with care, we rely on courier services for delivery and so, unfortunately, have limited control over deliveries. That said, we still want to ensure every customer is fully satisfied, and we’re happy to follow up with Royal Mail on your behalf.

Please don’t hesitate to contact us directly at hello@foodsklep.com — we’d like to make this right for you and offer a gesture of goodwill.

Thank you for your feedback, and again, our sincere apologies for the inconvenience caused.

- Foodsklep Team

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery

January 6, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your kind words! We're happy you were pleased with the product and delivery. Looking forward to your next order!

– Foodsklep Team

Rated 5 out of 5 stars

The coffee came quicker then I was…

The coffee came quicker then I was expecting

January 6, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your review! We're glad to hear the coffee arrived faster than expected — we always aim for a smooth and speedy service. We hope you enjoy your coffee, and hope to see you again soon!

– Foodsklep Team

Rated 4 out of 5 stars

ok,ok

Everything went well.

January 5, 2026
Foodsklep logo

Reply from Foodsklep

Thank you for your review! We're glad to hear everything went well with your order.

– Foodsklep Team

Rated 5 out of 5 stars

I checked for polish groceries…

I checked for polish groceries online,and came across foodsklep.com.Ive had reservations at first,but I am now very happy to buy polish products from foodsklep.com.The business provides a very big variety of product,fantastic prices,it provides for all budgets.I met the proprietor of the business Jan,very friendly,and professional.The website is easy to use and each product is very clearly described.I love to shop with foodsklep.com,very recommendable.

December 3, 2025
Foodsklep logo

Reply from Foodsklep

We’re so glad you found us and that you’re happy with the range, prices, and service at foodsklep.com. It was an absolute pleasure meeting you; your warmth and positivity mean the world to us.

We’re honoured to have earned your trust, and we’re here anytime you need us. Wishing you strength, health, and happiness — and we look forward to serving you, and your lovely dog Mert, again soon.

– Foodsklep Team

Rated 5 out of 5 stars

Thank you very much

Thank you very much

December 1, 2025
Foodsklep logo

Reply from Foodsklep

Thank you so much for the 5 stars! We really appreciate your support and look forward to serving you again soon.

– Foodsklep Team

Rated 5 out of 5 stars

5/5 packaging

Great packaging and chilled food will order again for sure.

December 1, 2025
Foodsklep logo

Reply from Foodsklep

Thank you so much for your kind words! We're glad to hear the packaging and chilled items met your expectations. We look forward to your next order!

– Foodsklep Team

Rated 5 out of 5 stars

Food good as is delivery and customer…

Food good as is delivery and customer relations.

December 1, 2025
Foodsklep logo

Reply from Foodsklep

Thank you for your lovely feedback! We're so happy to hear you were pleased with the food, delivery, and our customer service. We really appreciate your support and hope to see you again soon!

– Foodsklep Team

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