Footballticketpad Reviews 

1,135
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the very simple website navigation for making their ticket purchases completely seamless. Consumers also warmly appreciate the clear communication, helpful guidance, and prompt support provided by representatives leading up to match days. Some reviewers were not happy with customer service and experienced frustrating ticket delivery delays. A few people mentioned receiving extremely slow responses from support agents and feeling significant stress due to late or incorrect seat arrangements. Other individuals noted that resolving pending orders took months, leading to disappointing outcomes and reluctance to use the service again.

What people talk about most

Service

Users describe positive interactions with service, highlighting great communication and quick ticket... See more

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, responsive, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the overall process is smooth, fast, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive and helpful staff who... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of outcomes. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived from abroad hoping to catch a match for the first time with my son. Found some tickets via this site. Host immediately reached out via mobile and corresponded exclusively that way. Made things... See more

Rated 5 out of 5 stars

Seamless and great experience. We received the tickets on time, they met our expectations and everything went smooth. We could focus on enjoying the match! A warm and special thank you to the agent Ja... See more

Rated 5 out of 5 stars

Amazing experience with Footballticketpad!! Right after I bought the ticket they contacted me and guided me to download the ticket. Any questions I had they responded right away & even msg me to check... See more

Rated 5 out of 5 stars

Jay, the agent assigned to my tickets. He made the entire experience so easy and beyond anything we could have imagined. His professionalism and attention to client needs was perfection. If I was to... See more


Company details

  1. Event Ticket Seller

Written by the company

Welcome to FootballTicketPad.com, the leading marketplace where football fans across the World can exchange football tickets for their favourite football team/match. Due to the growing secondary market for football tickets across the World, FootballTicketPad was founded and designed to give our customers a guaranteed and secure transaction with no exceptions. We have built up a solid supplier base through many years experience in this market with the intention to give our customers access to a diverse portfolio of European Football match tickets and match day hospitality, many of which are sold out to the public. Browse our extensive stock across the top four European leagues and buy your favourite football tickets today!

Football TicketPad

Written by the company

The Home of Football Tickets!
We have a longstanding commitment to our customers: To provide a safe, secure and reliable service at great value!

Authentic Tickets, Delivered On Time!

Thousands Of Great Matches To Choose From!

Thousands Of Great Matches To Choose From!
We promise: 100% Order Guarantee; Secure & Safe Transaction; Authenticated & Valid Tickets, Delivered On Time & Experienced Customer Support

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,135)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attended the Arsenal vs Kairat match at…

Attended the Arsenal vs Kairat match at the Emirates and had a great overall experience. Entry was well organised, stewarding was efficient, and the atmosphere inside the stadium was excellent. Seats provided a clear view of the pitch and facilities were clean and well managed. A smooth matchday from arrival to full time – exactly what you expect from a top-level club and venue. Highly recommend for a smooth football experience.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend them

Tickets came a day prior to the gameday. It was my first time buying a football match ticket and it was for my sons so I was bit worried about managing their expectations. But it turned out great, all went smooth and the kids loved it, they are happy and i am too. Thanks a lot.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfull

Bought match tickets through them and everything worked perfectly. Fast delivery, clear instructions, and no issues at the entrance. Highly recommend!

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Strongly not recommended

I am very dissatisfied. For a PSG match, I received different seats than what I paid for. Customer service is difficult to reach and denies that anything went wrong. Unacceptable service.

January 4, 2026
Unprompted review
Rated 3 out of 5 stars

Tickets didn't work but refunded in full

Tickets didn't work, support team were very responsive but couldn't resolve my issue, disappointing but that is risk with these second hand sites.
After I had missed the game, the support team missed my original email and after emailing again with the evidence I had tried to resolve my issues, they agreed to pay a full refund.
I would have preferred to go to the game but overall the support team were very helpful and could have easily avoided refunded. With a lot of other good reviews probably I got unlucky with my tickets.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Was contacted circa 48 hours in advance, with easy to follow instructions to access tickets. Friendly communications, provided logistics and checked up pre-match to make sure we had no issues. Would highly recommend!

January 1, 2026
Unprompted review

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