Feetheaven Reviews 342

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction, raising significant concerns about the company's practices and the authenticity of products. Reviewers frequently reported issues with customer service, citing a lack of communication and responsiveness, with some experiencing unaddressed concerns and difficulty receiving refunds or correct items after returns. However, some people were satisfied with the customer service, describing it as responsive and helpful. These customers also praised the quality of the products, noting their authenticity, comfort, and durability, with some appreciating the attention to detail and overall positive buying experience.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers praise the authenticity,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied with the durability and... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers express concerns about the... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers found the entire buying process... See more

Based on these reviews

Rated 1 out of 5 stars

Scam website. Placed an order and following confirmation, no further contact for weeks despite their shipping policy saying 3-5 days. Multiple online reports of their scam and verifications of selling... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Do NOT buy from this ‘company.’ They are a scam and dishonest. Terrible customer service lacking communication and responsiveness. Have paid for an item twice and t... See more

Rated 1 out of 5 stars

Don't be scammed!!! They are a scam website selling fake brands. After multiple complaints and reporting to ACCC and Fair Trade, I finally received my fake order 4 months after ordering. Then 2 weeks... See more

Rated 1 out of 5 stars

UPDATED: Bitterly disappointed. If I could rate 0 stars I would. Scam of a business. I bought I pair of Birkenstocks at the start of the month and received no tracking and only 1 gener... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

342 reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

SOLEHAVEN / FEETHAVEN is FOOTHAVEN

Just so everyone knows - this is foot haven - they have rebranded and changed the name of their trust pilot so people don’t find them easy.

Beware - they have also rebranded themselves to SOLEHAVEN

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from this ‘company.’ They…

If I could give zero stars I would. Do NOT buy from this ‘company.’ They are a scam and dishonest. Terrible customer service lacking communication and responsiveness. Have paid for an item twice and they are refusing to refund my money. I honestly don’t know how this company haven’t been shut down. Absolutely disgraceful and can only hope nobody else buys from them. Disgusting.

November 6, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

DONT BUY FROM THEM

DONT BUY FROM THEM. I bought Birkenstocks for my partner, when i returned then because they were the wrong size they never sent me a refund or the correct size. I’ve tried emailing calling. Nothing. No Response.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic

I’ve seen alot of different kinds of reviews about this company but my shoes indeed come as described and authentic!!

I was going to avoid them

September 8, 2025
Unprompted review
Feetheaven logo

Reply from Feetheaven

Hi Julies

Thank you so much for sharing this, your words honestly mean more than you know.

There’s been a lot of noise online, and your review helps remind people what’s real. We work hard to make sure every pair we ship is exactly what we promise: authentic, well-made, and worth it. We’re really grateful you gave us the chance to prove that.

Thank you again we’re so glad you found us.

Rated 1 out of 5 stars

SCAM!!!

SCAM!!!
They took my money but I didn’t receive any shoes!! They don’t respond to emails and their support chat never responds!
Their reviews are FAKE!

DON’T BUY FROM HERE!

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Fake!

They're using fake reviews, pretending to be a client on Upwork, then offering an entry job. but in a condition to leave reviews for this company.
After that, they're not going to reply or offer you anything.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Legit. best quality shoes I’ve had

I’ve shopped a lot over the years and just wanted something that actually lasts. These are seriously the best quality shoes I’ve had. Foothaven feels like they only stock a small curated range soooI couldn’t find every style I was after.. but what they do have is proper.

The team’s been solid. Super helpful when I had questions. And that AI sizing thing? Weirdly accurate. I used it before buying my Birks and they fit spot on. Didn’t have to return or deal with the usual back and forth. That saved me time.

Honestly, I saw heaps of reviews saying the stuff’s legit and yeahh, it is. Not disappointed at all!!!

August 18, 2025
Unprompted review
Feetheaven logo

Reply from Feetheaven

Jay, this made our day.

You didn’t just describe our product, you captured the whole reason we built Foothaven in the first place.

We don’t stock every style under the sun because we’re not trying to be “just another store.” We’re here for the people who want one pair that actually lasts, and it means the world that you saw that.

Your callout on the AI sizing tool is huge. We built it to stop the sizing roulette game (especially with sandals and Birks), and hearing that it saved you time and returns? That’s exactly the kind of trust we aim for.

Thank you for trusting us.. especially with all the noise out there. This review will help other people feel confident too.

With care,
Jasmine
Foothaven™

Rated 5 out of 5 stars

Amazing!

The entire buying process was enjoyable from start to finish.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Shipping was a bit slow, but worth it

Shipping took longer than I expected, so I’d definitely recommend choosing express if you’re in a rush. That said.. I bought 3 items and every single one was real, authentic, and exactly what I ordered. Super happy overall. Will order again, just with faster delivery next time

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Don't be scammed!!!

Don't be scammed!!!
They are a scam website selling fake brands. After multiple complaints and reporting to ACCC and Fair Trade, I finally received my fake order 4 months after ordering. Then 2 weeks later I get an email saying I needed to pay again as my original payment had been reversed which it most definitely hasn't. I'm still out of pocket and stuck with a fake pair of Birks.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scammer website

This is a scammer website. I got my order but they don’t want to send me the return label. I messaged them more then 10 times and still don’t send it to me.

July 16, 2025
Unprompted review

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