Foot Locker Europe Reviews 

My son Never received an order confirmation, since 2 weeks, and they do not replay to emails... We could not find any telph number to call. That is scandal... Do not ever try them

Ordered a pair of Jordans for my son. First of all, I did’nt recieve a order confirmation. But when I wrote to the supportline, they where quick to respond and give med the information I needed. But when the shoes came, the shoes came in two different colorways. When I wrote the supportline again, the only help they would give me, was that I could return the shoes and get my money back within 20 days. That is simply not go enough, Im not the one making the mistake. Terrible service, never buying anything from this site again.

Okay, i took a chance and tried footlocker, i never should have.

I ordered 2x crep cure shoe cleaner for my sneakers, and i recieve the biggest box on the planet, with a tiny bag inside, thats been filled with other old platstic bags and only ONE crep cure. Due to the massive box and the small item, the product has been rolling around in the box during transport, and is damaged on the outside (its a shoecleaner, so not biggest deal, but why pack it like this so it has chance of actually breaking). Besides poor packaging and a missing product, i have recieved no delivery note in the box.

I then call costumer service, and i tell them whats going on and i tell them that my ONE (not two) product has been "freaking" rolling around and there for has been pushed in and damaged certain places.

Costumer service agent then tells me not to swear (...?), he doesnt comment on my problem or seem to care at all, just tells me not to swear.

Apparently this costumerservice guy didnt bother much about my problem, just had a problem with to costumer calling.

A costumer who, by the way, wasnt rude, nor annoyed at this point of the conversation.

I then tell him i did no such thing, i said freaking, which is not a swearword, and he then agrees and we move on to the actual problem.

The costumerservice agent then asks me about my order details and i give him, he asks for my phonenumber, and i ask him "with or without land code"?

He doesnt know.

Then i again tell him, i recieved my order in poor packaging, no delivery note and just 1 product, not 2.

He then tells me that i have to send him proof of that i have to do following.

1. Proof of that i recieved packaging.
2. Proof of that i only recieved 1 product, not 2
3. Print a paper he would send me, fill it out and sign it.
4. Send email to the "team" who took care of my order.

Im flabbergasted, this is a 10 pound order, other places i order from, if there was a problem like this, they fix it right away, then i keep coming back.

I tell the costumerservice agent that this is a 10 pound product that im missing and that doing all of this will cost me more than the actual product.
He then says
"Then it is not the order i look at here, it says 99,- Can i have your ordernumber"

I then add "yes 99 DKK which is about 10 pounds"

I then realise, this costumerservice agent has absolutely no clue about what is going on.

I tell him im not gonna go through 100 steps to get my 10 pound item shipped.
Because what he is asking for is an obvious stalling process.
my photo documentation is useless because if i actually had recieved 2 produtsi could just remove 1 product from the picture.

summed up

1. I order
2. I recieve poorly packed item and only half my order
3. I get costumer service who is more interest in correcting my language than actually hearing what im saying, since i first of all needed no correction and second of all, come with a problem concerning an order his company has messed up.
4. my agent doesnt even know what info he needs to find my order.
5. I get asked to do a 120 step process to actually get what i paied for, 120 useless steps obv made to stall the process, since the steps are poorly made.

I decide to do nothing because i feel they are trolling me, its beyond me how a company this big, is this unprofessional.

I dont even want my money back, but footlocker u owe me 99,- + my time spent talking to the most incompetent costumerservice agent i have ever spoken to, and the time spent writing this.

when you find your professionalism u can send me 500 DDK, u have my info

WORST SERVICE POSSIBLE!! Never got my shoes or my money return, and no answer from their customer service bot on text, email and call

Klager over sko og for en ticket over en måned efter har de stadig ikke svaret og kan se jeg langtfra er den eneste
Simpelt hen for useriøst det firma

I did not recieve a confirmation e-mail, but they withdrew the money within a couple of days. I wrote to their customer service, but did not receive a response. It's been two weeks, and the sneakers I ordered haven't arrived yet. I've tried to call customer service too, but there's an endless wait to get through. Every aspect is deeply disappointing, I will NEVER buy anything from them again.

Terrible customer service and website. It took 8 days for them to reply, only to let me know that i should have bought the discounted item and return the item I bought for a higher price. The product got sold out in those 8 days and the discount was no longer active when it was back in stock. Will never purchase anything from this company again!

Stay away from this website!!!
My son bought a pair of sneakers on this website. The money is deducted instantly when ordering. The next day an email arrives that the order has been canceled because the item is out of stock. We know now, through customer service, that it can take up to 5 days for the money to return.
Footlocker now keeps my son's money hostage, for a merchandise which they didn’t have at all. We needed these sneakers asap, but now have to wait for the money to come back, before we can buy them elsewhere.
It’s okay to get out of stock - but it really gets me mad that they can hold the money for something they didn’t even have.
We will never use this website again.

DO NOT EVER BUY FROM THEM!

I ordered two things, only one arrived. Now after almost three months, still haven't recieved the other item I have paid for. But at least they finally answered after I haven't heard from them in about two months, that they want me to go somewhere, find a printer, sign a document, scan it and send it back to them... even though a digitally signed document is just a legally binding!

Do not ever purchase anything from these hustlers EVER! I can not stress this enough! Worst. Place. Ever. Non existing customer service!

Hope they go bankrupt!

terrible service! please exchange the whole team, thanks!