FOOTLV Reviews 

344
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting items arrived in excellent condition and matched descriptions. Many people also highlight the excellent customer service, describing it as fast, helpful, and communicative throughout the ordering process. However, some customers also noted that delivery times were often longer than expected, with some orders taking several weeks to arrive. A few other people also felt that some orders never arrived or were lost in transit, and communication regarding these issues was sometimes vague or unhelpful.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting longer than expected... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally I placed an order on December 12th, and for a while it didn’t arrive. I had to contact them and long story short they figured out they made a mistake on their end and immediately agreed to... See more

Rated 5 out of 5 stars

Overall, I am satisfied with my purchase. The product was exactly as described and the quality was very good. Everything arrived in good condition and works as expected. The only downside was the deli... See more

Rated 5 out of 5 stars

Great company, fast customer service, fast delivery. These days it’s hard to find a store that treats customers this well, which is why I wanted to leave this review. The whole experience felt p... See more

Company replied

Rated 5 out of 5 stars

I bought a Neymar Santos jersey from this site and it came in perfect condition. The only downside is the shipping takes a little while but other than that everything was perfect. 10/10 would recommen... See more


Company details

  1. Soccer Store
  2. Clothing Store
  3. Sportswear Store

Written by the company

Founded in 2022 as a football boots store in Latvia. By 2023, we expanded to the U.S. and signed a partnership with a professional football team, strengthening our presence in the American market. In 2024, we partnered with top commercial brands and launched our official online store. Since then, we’ve grown into one of the leading global destinations for football apparel. Today, FOOTLV offers a wide selection of classic, retro, and special football jerseys — including football boots worldwide.


Contact info

4.2

Great

TrustScore 4 out of 5

344 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(344)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality!

Placed an order of 2 jerseys and received them that same week! Sizing does run a bit small so size up but other than that the quality of the jerseys blew me away! Will definitely be placing another order soon!

June 29, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you so much for your kind words and we are confident to serve you again.

Rated 4 out of 5 stars

I placed an order 15 days ago

I placed an order 15 days ago. My order still ain’t shipped and there’s been no update about it.

Edit : It arrived today after 3 week but one piece is missing. Other 3 are in good quality ngl. After I receive the last one will update this once again :)

Edit 2 : Final piece arrived yesterday.

July 7, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the delay and understand your frustration. Your order is currently in transit, and our IT team is working on our website. We hope your order will arrive within the next few working days.

Rated 1 out of 5 stars

Money making scam

Placed 2 orders for a shirt and canceled it immediately through email and whatsapp. Both ways they confirmed cancel. Suddenly only one got canceled and the other one was already processed. I agreed on shipping it and now 16 days later after I got a update that the shirts are waiting shipment... still they aren't shipped yet. I guess the shirts are eating dust in the warehouse and will be delivered at the start of the next world cup

July 5, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the confusion. We have forwarded your order details to our support team, and they will do their best to cancel your order if it is still possible. Please contact us at info@footlv.store for any updates or further assistance. Thank you for your patience.

Rated 4 out of 5 stars

The website is trustworthy

The website is trustworthy, the prices are good but the only thing that can get better is the shipment durability.

June 15, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your feedback and support. We're glad you're happy with our service, and we are working to improve our shipping times.

Rated 1 out of 5 stars

Never shipped, then asked for bank details instead of a refund

Ordered 17 June with an advertised 7–12 business day delivery. That window passed with nothing. At no point did I receive a tracking number, shipping confirmation, or any carrier information — despite repeated requests for updates. Customer service kept pushing the timeline back with vague excuses ("high order volume due to World Cup season") and long silences unless I followed up myself.
Over 2.5 weeks past the promised delivery date, I was suddenly told the order had "failed to deliver for an unknown reason" — despite never having been given tracking info in the first place, which strongly suggests it was never shipped at all. I was offered a refund or a reshipment (quoted at another 3 weeks).
I chose the refund. Instead of reversing the charge on the card I paid with — standard practice everywhere — they asked me to send full banking details: account number, branch code, ACH code, SWIFT code, and address. I declined and insisted on a refund to my original payment method. No tracking number was ever provided for this order, and no product ever arrived.
Bottom line: no evidence this order ever shipped, poor and evasive communication, and a "refund" process that requests sensitive bank details instead of just crediting the original card. Treat that request as a major red flag.

July 5, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration. Due to exceptionally high demand during the World Cup season, we experienced stock related issues that caused delays with some orders. We appreciate your patience, and the banking details requested were only to securely process your refund. Your feedback is valued, and we are working to improve our service and communication.

Rated 4 out of 5 stars

Roughly a month ago I bought this…

Roughly a month ago I bought this jersey online. The colors match the pictures and the fabric is easy to clean. Delivery took about four days.

June 9, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your kind words we always try to satisfy our customer with our quality products.

Rated 1 out of 5 stars

6 weeks delivery, not original

I ordered a jersey a month ago (June 4 2026) and it still didn’t arrive. I contacted the customer service and they just told me that it‘s on it‘s way and I should wait longer. That was 2 weeks ago and still nothing is here. Seems like a scam to me.

Edit: the jersey arrived yesterday (July 14 2026). The quality is alright but obviously not an original. Shouldn’t have advertised with 5 days delivery if it takes 6 weeks.

July 1, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your feedback. We sincerely apologize for the delay and understand your frustration. Due to a high volume of orders, we experienced temporary stock and shipping delays. Please rest assured your order is still on its way, and our team is actively working to resolve this as quickly as possible.

Rated 1 out of 5 stars

horrible communication

After 8 days without an update I sent an email to ask about the status of my order. Few hours later I got an email that my order was shipped with a link to track my order. However, link does not work and have not received anything after 14 days.

June 16, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your feedback and we sincerely apologize for the delay. Due to high order volume, there were temporary stock and shipping delays. We have now restocked and your order is expected within the next few business days. Please check your email for the latest update from our support team.

Rated 1 out of 5 stars

Fake and scammers.

Fake and scammers.
They take orders and money from people and never deliver orders.
It has been a month now I ordered from them and every time when I take followup, they just give excuses.
They are scammers.

June 25, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the delay. Please rest assured that we are a genuine store, and delays may occur during the busy season.

Please email us your order details so our support team can check and resolve this for you.

Rated 3 out of 5 stars

I liked that the packaging didn't…

I liked that the packaging didn't include any plastic – just a cardboard box and a paper wrap. The shirt came out looking ready to wear, with no stubborn fold marks along the sleeves or back. The only minor thing was that the box was slightly larger than necessary, but that's a small detail. I've washed it once and it still looks fine.

May 6, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your kind feedback. We’re happy to hear that you liked our plastic-free packaging and that the shirt arrived in great condition.
We also appreciate your note about the box size and will keep working to improve our packaging.

Rated 3 out of 5 stars

The delivery estimate said five days…

The delivery estimate said five days but it took eight, so I'd recommend not waiting until the last minute to order. When it finally arrived, the box had a surprise keychain and some stickers tucked inside. The product itself feels built to last – the joints are tight and there's no rattling when I shake it. It's now part of my everyday carry.

May 11, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your feedback. We apologize for the delivery delay and are working to improve our shipping process.

We’re glad your order arrived safely and that you’re happy with the product and surprise extras. We truly appreciate your support.

Rated 5 out of 5 stars

The quality was really good!

The quality was really good! Came with stickers, keychain. Delivery took a while because i live in the Netherlands but still good service and quality!

June 23, 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

Thank you for your kind feedback. We’re glad you loved the quality and extras. We apologize for the delivery delay and truly appreciate your patience and support.

Rated 5 out of 5 stars

Quality is perfect from this shop

Quality is perfect from this shop!
The dilevery is very quick, the packaging is very good.
If you have troubles with the seize or any questions for the company, they will help you very quick!

I will order more shirts here!

June 22, 2026
Unprompted review

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