Footplate Reviews 636

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of the products, often noting they are as described or even better than expected, and appreciate the fair and competitive pricing. The delivery service is frequently highlighted for its speed and efficiency, with many consumers receiving their orders promptly and well-packaged. Reviewers also commend the outstanding customer service, describing the team as professional, friendly, and helpful. Some people were dissatisfied with minor delivery issues, such as the requirement to sign for packages without prior notification or delays caused by the postal service. A few customers also mentioned that the grouping of items for sale could be improved by listing them individually, particularly for collectors seeking specific models.

What people talk about most

Product

Customers had positive experiences with product. Reviewers frequently praise the excellent condition of... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Service

Clients share positive opinions on service, consistently praising its excellence, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent condition... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and fair... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you once more for helping make a decision on one of your models. Going into detail to discuss the DC/DCC route for this model. I made the right decision and the loco runs well, although running... See more

Rated 5 out of 5 stars

The Dapol N gauge "Schools" class loco was in excellent virtually new condition and runs very smoothly. Footplate Models packed the boxed loco very well and sent via Royal Mail so it arrived when pred... See more

Rated 5 out of 5 stars

I found just the right pre owned loco at the right price and I wanted 24hr delivery. A chat window allowed me to query the default 48hr delivery and I received a quick response to enable the 24hr P&P.... See more

Rated 5 out of 5 stars

When you’re dealing with your father’s beloved and life-long model collection, trust and respect are the biggest factors one needs- it’s that simple. Rich and the Footplate team were supersonic from... See more


Company details

  1. Model Shop

Written by the company

Footplate, The home of Model Railways in Kidderminster. Everything you need for your model railway all in one store.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very good selection of pre-owned locos including interesting and unusual ones. Accurately described, well packed and promptly deliivered. Well done !

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality and service.

The service from Footplate from ordering the model to recieving it was very quick, all in good condition and packaged really well. Very good prices too, I will definitely be using them again.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you once more for helping make a decision on one of your models. Going into detail to discuss the DC/DCC route for this model. I made the right decision and the loco runs well, although running DCC on DC does mean slower operation, as a diesel shunter that would probably be normal speed. Happy with the detailed checklist for pre-owned, which was accurate too.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Second hand purchases

Second hand item arrived in good time and exactly as described, well packaged. I’ve bought 2nd hand several times from Footplate and have never had an issue, whether it be with item descriptions or quality, postage, or communication. Top job, great customer service. All model shops should strive to be as good as Footplate! An industry leader for me

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered an azuma coach pack x 4

I ordered an azuma coach pack x 4 . It finally arrived after 3 days of royal mail messing up on deliveries. This was second hand, item arrived today and actually the pack is immaculate. Like new. Beautiful pack at a fantastic price. Really pleased. I contacted them first to ensure this was the correct pack, and they replied very quickly and it was even a bank holiday weekend. Perfect response to answer my questions. Highly recommend these people.
It's 5 stars from me.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Another great purchase

Another quick and easy review of the website revealed three very nice US rolling stock items at an acceptable value. Safely arrived in a timely manner and found to be as described and purchased. I will return!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cracking service.

Cracking service.
Item was posted promptly and well packaged.
The description was excellent infact the model was better than described and as the online pictures portrayed.
Superb model with prices that can't be beat from FOOTPLATE MODELS.
Will certainly be keeping an eye on and making further purchases from them.

A really positive experience.

April 1, 2026
Unprompted review

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