First time using Footway - great experience. Really pleased with training shoes. Salomon Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of b... See more
Company replied
Footway might be good, but sadly they use UPS to ship their products. First email from UPS said the package would arrive Friday, then it changed to Saturday, now they say Sunday. I'm sure I'll still b... See more
Company replied
Great price, service and delivery. I was a little apprehensive at first but after reading other reviews decided it must be ok. Cheaper to get my boots from Sweden than at my local GoOutdoors in the UK... See more
Company replied
Company details
Written by the company
Footway supports e-commerce stores with logistics and customer service. With Footway, you can easily scale your business without investments and at low cost. The platform integrates seamlessly with your online store and handles warehouse management, distribution, returns, and customer support. We cover 40 markets in 18 languages through our shared infrastructure, reducing complexity and lowering costs. Whether you're a small e-retailer or a manufacturer looking to reach a wider audience, we offer a standardized solution for rapid expansion and continuous innovation.
Contact info
Victoria Tower, våning 32, Nolsögatan 3 , Kista, Sweden
- support@footway.com
- footway.com
4.2
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returns process difficult
The shoes didn’t fit, have been trying to return with the returns label provided but the post office has refused this twice. Managed to send using instructions/info provided by Footway but post office unsure if this will work /be returned. A lot of hassle and unsure if I’ll get refunded.
October 5, 2024
Unprompted review
Reply from Footway
Thank you for your feedback, and we're sorry to hear about the trouble you're experiencing with your return. It’s frustrating when things don’t go as planned. Please know that we are here to assist you. If you could provide us with your order details, we will ensure that your return is processed smoothly and confirm your refund. We appreciate your patience and understanding in this matter.
Footway+ team
Really competitive from every point of…
Really competitive from every point of view! I needed assistance with my return process, and Jeanett from the Italian team provided exceptional professionalism and support. I would definitely purchase from them again! I highly recommend this website 100%.
October 1, 2024
Unprompted review
Reply from Footway
Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience with our service. It was my pleasure to assist you with your return process, and I’m so glad everything went smoothly. Your satisfaction means the world to us, and we look forward to having you as a returning customer in the future.
Warm regards,
Jeanett at Footway+
Great quality product
Great quality product, excellent value, speedy delivery!!!
September 17, 2024
Unprompted review
Reply from Footway
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality, value, and delivery speed of your order. We look forward to serving you again in the future!
Best regards,
Footway+
Reply from Footway
Hi Marion,
Thank you for your kind words! We're thrilled to hear you're happy with the product, communication, and shipping. Looking forward to serving you again!
Have a lovely day! 🌸
//Alia at Footway
Really poor all round
Really poor all round. Parcel didn't arrive. Communication from CS was very poor. No refund issued despite my request that they cancel the lost parcel and refund it. Now they eventually have left the parcel at somewhere other than my address for no good reason and I still don't have the refund. Do not use this company.
Updated: not sure why I've received the response below as I received a totally different response by email from someone else at this company. Every time they do something, they just get worse and the response just shows this person has no idea what the complaint is actually about or what stage it is at. Totally useless.
Updated: now 2 weeks since this parcel was initially supposed to be delivered. Still no refund. Opened up a PayPal dispute so now they say they won't issue a refund until it's been resolved with PayPal, which obviously only they can do. Every time they contact it gets worse.
September 19, 2024
Unprompted review
Reply from Footway
Hello Kelly,
We're sorry that the delivery was lost and we're still in the early stages of the treatment of this case (supposed delivery was yesterday) so I would like to continue this with you and help you get the package or an alternative solution.
Sometimes it says delivered and it might've been brought to a neighbour or a UPS service point / terminal and we need to find out more information.
I will call you this evening once I've searched a bit more and can come with something conclusive.
We insure all our shipments, and it's of course our responsibility that you get what you ordered, so we will be handling this in accordance with this responsibility.
Greetings,
Nikolas from Footway
Great quality trainers at a bargain…
Great quality trainers at a bargain price!!
September 26, 2024
Unprompted review
Reply from Footway
Hi Yasmin!
Thank you so much for your great review! ⭐
We are glad you found what you needed at a great price!
We look forward to continuing to deliver excellent service to you in the future!
Kind regards,
Unn from Footway💜
Returned my racket last week as I felt…
Returned my racket last week as I felt the material of the racket was off, was told as soon as I returned the racket I would get a refund and the refund hasn’t been processed for over a week apparently they are waiting for the racket to be processed in their warehouse have raised a dispute with Amex wouldn’t recommend buying again
September 23, 2024
Unprompted review
Turned out they are an excellent provider.
I was a little bit of sceptic when ordering goods from Europe and the company wan not well known.
Well it turned out they are an excellent provider.
The goods were shipped the next day and I have received a tracking number.
Everything arrived on time.
September 2, 2024
Unprompted review
Reply from Footway
Thank you for your trust and for sharing your experience! We're happy to hear that we exceeded your expectations despite your initial concerns. It's great to know that everything went smoothly with your order and that the delivery was on time. We hope to welcome you back again soon!
Best regards,
The Footway+ Team
Packaging and shoes were perfect
Packaging and shoes were perfect. They didn't meet the 48 hours, it was about a week to arrive.
September 4, 2024
Unprompted review
Reply from Footway
Thank you for your feedback! We're happy to hear that you were satisfied with the packaging and shoes. We aim to improve our shipping times and appreciate your understanding. If you have any further questions or concerns, feel free to reach out to us!
Best regards,
The Footway+ Team
Great price and service
Great price and service. Lovely shoes - very happy x
September 13, 2024
Unprompted review
Reply from Footway
Thank you so much for your review! 😊
Have a lovely monday.
Best wishes, Footway+-team
Always fast shipping ,right product…
Always fast shipping ,right product according to description and good customer service.I recommend as from first time I bought from footway never had issues .
September 10, 2024
Unprompted review
Reply from Footway
Hi Bartosz,
Thank you for your kind review! We're glad to hear you've had a smooth experience with your orders. We appreciate your support and look forward to serving you again in the future!
Have a great day! 🌼
//Alia at Footway+
Rask leverens
Rask leverens, trygg betaling, fine produkter, ofte bra priser
September 1, 2024
Unprompted review
Reply from Footway
Hei Lynna,
tusen takk for den flotte tilbakemeldingen! Vi setter stor pris på det og er glade for at du er fornøyd med rask levering, trygg betaling, og våre produkter til gode priser. Ha en strålende dag! 🌷
//Alia på Footway+
Good experience
Shoes as expected, delivery quick and good communication.
Was able to get trainers I couldn’t get in Uk. Delivery didn’t take too long.
August 27, 2024
Unprompted review
Reply from Footway
Hi Lisa!
Thank you so much for your great review! 🌟
We are happy to hear that the shoes lived up to your expectations and that the delivery was fast and smooth.
Thank you again and hope you continue to enjoy your shoes!
Kind regards,
Unn from Footway💜
My first order but won't be my last
Just taken delivery of a pair of Timberland boots. Ordered from the UK Tue & here Friday lunch time & at a great price compared to Amazon, even included a paid returns label. Boots fit great so I definitely recommend this seller & will use again. Cheers 👍
August 30, 2024
Unprompted review
Reply from Footway
Thank you so much, Paul!
We're thrilled to hear that you're happy with your Timberland boots and our service. It's great to know that everything met your expectations. We look forward to your next order.
Have a great day! 🌼
//Alia at Footway
Get what you ordered no delay
Get what you ordered no delay
If Footway can do why can’t others
August 12, 2024
Unprompted review
Reply from Footway
Hi 😊
Thank you for your feedback! We're happy to hear that everything went smoothly with your order. It’s great to know we could meet your expectations – we always aim for a quick and reliable service!
Kind regards Lilly🌟
The whole ordering process was easy and…
The whole ordering process was easy and delivery was quick. I had tried a few other retailers for this purchase and no one could seem to get it right.
August 16, 2024
Unprompted review
Reply from Footway
Hi Denise !
Thank you so much for your kind review. We're glad to hear that you’re happy with both the ordering process and the delivery✨
Kind regards Farah from Footway💫
Great delivery time and perfect…would recommend
Great delivery time and perfect sandals. Thank you
August 24, 2024
Unprompted review
Reply from Footway
Thank you so much for your kind words! We're thrilled to hear that you were happy with the delivery time and that the sandals are perfect for you. We appreciate you taking the time to share your feedback, and we hope you enjoy wearing your new sandals. Thanks again :)
Best regards Caroline!
I bought Ecco lite Moc M shoes (soft…
I bought Ecco lite Moc M shoes (soft leather) for my son for school. My other son has had the same shoes which have lasted 3 years (!!) and stretched with his feet. Perfect fit and great service. Highly recommended.
August 19, 2024
Unprompted review
Reply from Footway
Hi Anna-Marie! 🌟 🌟 🌟 🌟 🌟
Thank you so much for your wonderful feedback! We’re thrilled to hear that both of your sons have had such positive experiences with the Ecco shoes. It's great to know that the quality and durability have met your expectations, lasting for years and adapting comfortably to their feet. We strive to provide both excellent products and service, so your recommendation means a lot to us. Thank you again for choosing us, and we look forward to serving you in the future!
Stella at Footway
Excellent
Good clear pictures of the product and detailed description.
August 16, 2024
Unprompted review
Reply from Footway
Hello Seamus!
Thank you very much for your nice review 🌟
We are happy to hear that you appreciate our pictures and detailed product descriptions. We look forward to helping you again soon!
Kind regards,
Unn Footway💜
I ordered some Vans from Heppo/Footway
I ordered some Vans from Heppo/Footway, however I ordered the wrong size, so I called Footway who are based in Sweden and spoke with Alia who was extremely helpful and professional,she helped me resolve the problem and I've now got the right size and returned the wrong size back and within days have received my refund. Excellent customer service and I will definitely be using them again.
Alastair
August 14, 2024
Unprompted review
Reply from Footway
Hi Alastair,
Thank you so much for your wonderful review! I'm so glad I could assist you in getting the right size for your Vans. It was a pleasure helping you resolve the issue, and I’m thrilled to hear that you’re happy with the service you received. We always aim to make things as smooth and easy as possible for our customers. Looking forward to assisting you again in the future! Thanks for choosing Heppo/Footway!
Have a great day!
// Alia at Footway 🌼
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.