First time using Footway - great experience. Really pleased with training shoes. Salomon Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of b... See more
Company replied
Footway might be good, but sadly they use UPS to ship their products. First email from UPS said the package would arrive Friday, then it changed to Saturday, now they say Sunday. I'm sure I'll still b... See more
Company replied
Great price, service and delivery. I was a little apprehensive at first but after reading other reviews decided it must be ok. Cheaper to get my boots from Sweden than at my local GoOutdoors in the UK... See more
Company replied
Company details
Written by the company
Footway supports e-commerce stores with logistics and customer service. With Footway, you can easily scale your business without investments and at low cost. The platform integrates seamlessly with your online store and handles warehouse management, distribution, returns, and customer support. We cover 40 markets in 18 languages through our shared infrastructure, reducing complexity and lowering costs. Whether you're a small e-retailer or a manufacturer looking to reach a wider audience, we offer a standardized solution for rapid expansion and continuous innovation.
Contact info
Victoria Tower, våning 32, Nolsögatan 3 , Kista, Sweden
- support@footway.com
- footway.com
4.2
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my purchase and the…
Very pleased with my purchase which was for my wife and the service I received. Loved tracking my purchase with interest as it went from place to place. Overall a great experience with Footway and would recommend.
June 17, 2024
Unprompted review
Reply from Footway
Thank you for your feedback :) We wish you have a great summer! Best regards Emma
Reply from Footway
Thank you for your feedback :) Hopoe you willhave a great day Best regards Emma
Ordered Crocs from the website
Ordered Crocs from the website. Never arrived long past delivery date. Contacted customer service and they said they have been lost. Refund apparently issued, but I am still waiting for my money back.
May 28, 2024
Unprompted review
Reply from Footway
I'm sorry to hear that your package went missing during delivery. Sometimes this unfortunately can happen, but we do everything to prevent it from happening and resolve it for our customers as quickly as possible. If you still haven't received your money back, may I ask you to contact our customer service so they can help you with this. Greetings Emma
Easy shopping
Easy shopping, fast delivery, all the time order status notifications, very recommendable.
June 3, 2024
Unprompted review
Reply from Footway
Thank you for your feedback :) We at Footway wish you a great summer Regards Emma
Awful experience
Ordered on a Monday, via website, which needs to modernising, its slow and clunky. Got delivery notification via UPS for delivery for Thursday that was changed to Friday then that was changed to Monday.
Trainers arrived Monday, ordered size 42 they sent 39.
Called customer service they have no stock in size 42.
Why did your website display stock availability if you had no stock.
Am expecting a protracted returns scenario and difficultly in getting my money back from them.
Awful experience, I won't be using Footway ever again.
June 17, 2024
Unprompted review
Reply from Footway
We are very sorry that you received the wrong size! This should not happen, and we will take this into account to improve our procedures. Of course, you can return it, and we hope you have a wonderful summer! Best regards, Emma
Prompt delivery
Prompt delivery, good quality product, very reasonable price.
Nothing more required. Thanks
May 29, 2024
Unprompted review
Reply from Footway
Thank you for your feedback :) We hope you will have a great summer! /Emma
Awful returns from UK
Awful returns process that was only resolved via PayPal escalated dispute. The shoes I bought broke on first use and Footways sister company RunForest issued a return label via UPS. The parcel drop wouldn’t accept without 3 invoices, and I kept asking the customer services person at RunForest to issue the invoices so I could return. She kept saying that was incorrect and that invoices aren’t needed for the return, despite me showing her that RunForests own website confirms 3 invoices are needed for a return from the UK and so does UPS website. She refused to give an alternative return method and their telephone number kept saying they’re on holidays. I had to escalate to PayPal to try get my money back and then suddenly the 3 invoices were sent by Footway with an apology. I returned the item and 10 days after UPS confirmed the item was returned Footway still failed to acknowledge or respond. I had to escalate to PayPal to review and they issued me a refund on the companies behalf. Awful customer service and I can’t understand why they would not sent correct returns methods! Grateful for PayPal payment so if you’re going to buy from here, make sure you use a protected payment method or you’re likely to lose money!
June 10, 2024
Unprompted review
Reply from Footway
Hello! Thank you for writing to us, we are truly sorry for your experience. Of course, it shouldn't be that complicated to return. It should be smooth and simple. We take this with us and wish you a very nice summer. Greetings Emma
Som veľmi spokojný
Som veľmi spokojný. Na Slovensku boli topánky vypredané. Tak som hľadal na nete a našiel footway. Do vtedy som ho nepoznal. Vo štvrtok ráno som topánky objednal a v piatok na obed mi boli doručené.
I am very satisfied. The shoes were sold out in Slovakia. So I searched the net and found footway. I didn't know him until then. I ordered the shoes on Thursday morning and they were delivered to me on Friday lunchtime.
June 12, 2024
Unprompted review
Reply from Footway
Veľmi vám ďakujeme za skvelú recenziu! Sme radi, že ste spokojní s nákupom a naším rýchlym dodaním. Je vždy skvelé pomôcť našim zákazníkom nájsť to, čo hľadajú, aj keď sú na iných miestach vypredané. Tešíme sa, že vám v budúcnosti opäť pomôžeme!
Good value item!
Shoes were £60 less than the advertised price on the Merrell website. Item was sent from Sweden and could be tracked all the way using the UPS website.
June 3, 2024
Unprompted review
Reply from Footway
Hi Tony!
Thank you for your great review! 🌟
We're glad to hear you're happy with your purchase and that you were able to take advantage of our competitive price. It's also good to know that our tracking information via UPS worked smoothly for you.
Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
Unn from Footway💜
Reply from Footway
Hello!
Thank you for your great review!🌟
We are happy to hear that you appreciated our easy ordering process, our prices, punctual delivery and great communication. Your positive feedback means a lot to us.
Thank you for choosing us and we look forward to serving you again in the future!
Kind regards,
Unn from Footway💜
Reply from Footway
Hi Mary,
Please contact our customer support for more information and help with your delivery :)
Best regards,
Caroline
Your UPS delivery is shocking
Your UPS delivery is shocking. I am trying to contact them and cannot get an update. 3 failed deliveries for 3 dates so far. I am still awaiting the product which I know will be great but waiting in for these deliveries and trying to arrange it when I am home to accept. The worst delivery provider I have ever dealt with
June 5, 2024
Unprompted review
Reply from Footway
I am sorry that you have problems with your delivery :( Feel free to contact our customer service so we can help you with a solution. Regards Emma
I ordered and paid already but I did…
I ordered and paid already but I did not receive any notification even an initial email. I don’t know how I can track my order but the payment was already deducted from my account.
June 5, 2024
Unprompted review
Reply from Footway
Hi Lhen
Thank you for your review and for reaching out to us. We want to assist you with your issue.
We have replied to your email earlier today and would kindly ask you to get back to us there so we can look into this further and help you track your order.
Please also check your spam/junk folder in case our response ended up there by mistake.
Do not hesitate to contact us if you have any further questions or concerns.
Stella at Footway
Excellent product/service
Lovely slippers, very comfortable and great quality. Will definitely order from Footway again - excellent service!
May 16, 2024
Unprompted review
Reply from Footway
Thank you so much for your wonderful review! We're thrilled to hear that you love the slippers and find them comfortable and of great quality. We're also delighted that you had an excellent experience with our service. We look forward to your next order from Footway! 🥰
Reply from Footway
Hello Martha,
Thanks for this review :) I'm glad that you found the service excellent.
Greetings,
Nikolas from Footway
Great shopping experience !!!
Great shopping experience !!!! superfast delivery and customer support
May 23, 2024
Unprompted review
Reply from Footway
Hello Paula.
Thank you for your feedback! 😊 We're thrilled you had a great shopping experience and enjoyed our fast delivery and customer support! 🚀🛍️👍
Lilly from Footway
Very comfortable warm cosy slippers
Very comfortable warm cosy slippers! thought they would be a darker grey from the image, as light grey not so practical with 2 dogs!
May 20, 2024
Unprompted review
Reply from Footway
Hi Susi,
Thank you for your review! We're glad to hear you find the slippers comfortable and cozy. We apologize for any confusion about the color. Your feedback is valuable, and we'll work on providing clearer images in the future. 😊
Have a great day!
//Alia at Footway
Reply from Footway
Hi Berndette!
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our delivery and that you find the item super comfy. We appreciate your support!
Have a great day! 🌸
//Alia at Footway
I have been waiting for my order for 10…
I have been waiting for my order for 10 days the only communication I received was the initial email confirming purchase. I have not received any dispatch emails or any tracking numbers.
I am not happy with the lack of communication, over a week waiting and have not heard any updates.
May 18, 2024
Unprompted review
Reply from Footway
Hi Suhail,
I'm very sorry to hear about your experience. I have sent you a private email to address this issue and to find a resolution for you as quickly as possible.
Have a lovely day! 🌷
//Alia at Footway
Crocs…..Very reasonable pricing and…
Crocs…..Very reasonable pricing and they come quick. I’m needing to change my order so will comment further on how easy this will be!
May 1, 2024
Unprompted review
Reply from Footway
Hi Charmaine!
Thank you for sharing your feedback! We're delighted to hear that you found our pricing reasonable and that your order arrived promptly. If you need to make any changes, rest assured, our return process is hassle-free. Simply use the provided return label, and place a new order whenever you're ready. We're here to assist you every step of the way, so please don't hesitate to reach out if you need any further assistance. We appreciate your support and look forward to serving you again soon!
Have a lovely day! 🌸
//Alia from Footway
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.