Footworks Edinburgh LTD Reviews 

592
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(592)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lems Boots

Easy, friendly and quick. And the Lem boots are exceptional. Been looking for them for a while.

May 20, 2025
Rated 5 out of 5 stars

Awesome!

I have made lots of purchases of Lems shoes. The service is spot on, advice is perfect and the shoes fit! For anyone struggling to find wide fit, barefoot shoes then Colin can help. A sincere thank you from a very happy customer.

May 19, 2025
Rated 5 out of 5 stars

Very good service from Colin at…

Very good service from Colin at Footworks. I took my new Lems Boulder Summit boots for their first long walk last weekend. Straight from the box they are so comfortable that I could just walk without thinking about my feet. I'm so glad i have these and I'm seriously considering buying a pair of Chelsea boots for next winter. Thoroughly converted to LEMS and Footworks.

April 25, 2025
Rated 5 out of 5 stars

LEMS PRIMAL ECO

This is my first pair of LEMS and I have to say I’m very impressed. I have struggled for years to find shoes that are a good fit for my wide feet. Until now.
These are very comfortable out of the box. The shoes also look really well made, so I’m sure they’ll hold up really well over time. If only LEMS had more variety in their Chukka boot line I’d be snaffling a pair.
Footworks provide excellent and friendly customer service which is very refreshing these days. Thankyou.

April 28, 2025
Rated 5 out of 5 stars

Always a brilliant service

Always a brilliant service from Colin at footworks, only place for Lems in the UK. If you have any questions, quick to come back and give an honest option on the fit, rather than trying to sell something to you that isn't suitable. Speedy delivery couldn't ask for better! Thanks again

April 25, 2025
Rated 5 out of 5 stars

Smooth delivery with no delays

Smooth delivery with no delays, good product quality and flawless transition. The product is nice and good, fits quite well with no issues or damages

April 28, 2025
Rated 5 out of 5 stars

Great service again

Great service again, this is my 6th pair of Lunas over many years, back to the Venado’s which I have to say are my favourites

April 22, 2025
Rated 5 out of 5 stars

Flawless service and over the top customer service

First of all all the normal stuff, delivery, communication, easy returns prompt refunds 10/10 must say not only rapid but also outside of working hours just incredible.

But what set this apart is the dedicated customer service. They took the time to speak to me and went over and above to ensure that I would find the perfect shoes for my feet.

You sometimes get efficient shops that don't really care about customers or awesome personalized service that falls down due toong waits or late refunds. I found that this guy's have it all, don't overthink it and get your shoes here, we need more shops like this and more folk like Colin, truly an awesome experience, will be back to get winter boots in a few months!

April 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look